Dixon Orthodontics - West Springfield

Absolutely amazing experience for myself and my children! I would highly recommend this orthodontist!

Choose another orthodontist. My husband and I both had braces growing up and neither of us broke a single bracket. Our kids, who we make sure follow Dixon's very strict eating policy, have brackets come loose in between nearly every check-up. Now Dixon wants to charge us for each issue, which seems like a convenient scheme built around a faulty product. Scheduling is also challenging and inconvenient.

Very very unprofessional the Dr.Dixon! A week after my daughter got her braces, eating only soup for a whole week 5 of them fall off. Today 11/5/25 she had an appointment the assistant ask how they fall off my daughter explain she has been eating carefully, the Dr IGNORED my daughter and keep working on other patients, he came few times back and keep asking to the assistant “what was the story” that’s something happened “ very rude and with attitude. The patient next to my daughter had the same issue literally and he was giving her attitude as well. I work for a big hospital and NEVER had experience this with a Dr or staff. Zero professionalism , respect or medical ethics. I am reporting his behavior to the Medical Board. My daughter shouldn’t need to have this awful experience at a Dr office. It was so simple just to put some new brackets and charge me the money fee. He never even checked my daughter mouth just the assistant.

Will go elsewhere for my younger children. Could not get a call back when the braces broke due to not being put in right (as I was told by the staff in another office for an emergency appointment). I was assured the doctor would contact me and never did despite there being a concern with his safety. Would never recommend to anyone. Very unprofessional.

Finding this orthodontist was a game-changer for me. After a poor experience with a previous practice that went bankrupt, I was nervous about my teeth. From my first visit, Dr. Dixon and his team made me feel at ease and assured me they’d get me on track. Seven months in, I’m thrilled with my progress and excited for future appointments. The care and support I’ve received here have been exceptional, and I’m grateful for the positive impact they've had. I highly recommend this office!