Boston Smiles

I've been really happy with Boston Smiles. The team is personal and professional, and they communicate clearly throughout each visit. I always feel comfortable during procedures, which makes a big difference. I also appreciated how transparent they were about costs upfront, no surprises on the bill. Highly recommend if you're looking for a dentist who genuinely cares about patients.

All the dentists are really nice and very thorough. I’ve had a lot of work done and it’s not completed yet but my teeth look great. They have definitely paid attention to detail. Great job.

I had a great experience at this dental office! I went in for a routine cleaning, and the entire visit was pleasant. The staff made me feel welcome and did a great job at explaining everything. Dr. Jahnsen was also super kind, and it was clear that she genuinely cares about her patients. I highly recommend this office!

I had a wonderful experience here! Very personable staff that checked in consistently throughout my cleaning to make sure I was ok and comfortable. Very calm quiet environment. Would highly recommend for those who have some dentist anxiety.

Another update: Dr. Lao sent me an email apologizing for the experience, but unfortunately it is very clearly written by ChatGPT/similar AI. Even their apologies are insincere. Updating the review after a phone call from Dr. Jahnsen, the practice owner: Dr. Jahnsen, the practice owner, called me several hours after my appointment to gain a better understanding of my experience. She offered to have me come back into the office so that she can give me a second opinion. However, several minutes into the call, it became abundantly clear why she actually called. She wanted me to remove/soften my review (which the office asked me to do) and to defend her staff member. As a result, I’m no longer a patient at Boston Smiles. Unfortunately, her leadership style and poor conflict resolution skills caused a follow-up call to turn into a worse review and a lost patient. Original review, unedited: I had an unpleasant experience with Dr. Lao. He was very informal, asking me if I “had anything to complain about,” rather than a standard line of questioning like “do you have any pain, discomfort, or any other problems with [my] teeth or gums?” He spoke with quite a bit of jargon and would ask “if that made sense,” if I said no not really, he would quickly explain and move on. After 30 seconds of examination, he exclaimed that I needed to get teeth pulled immediately—something Dr. Cheng, from my previous visit, told me was not an emergent issue and we could keep an eye on it over the next several visits. When I informed Dr. Lao about Dr. Cheng’s assessment and asserted I’d had X-Rays taken, he dismissed it, and insisted his own assessment was correct. Overall, Dr. Lao’s communication style and unwillingness to consider previous information made the visit unpleasant. That being said, the other staff, hygienists, and Dr. Cheng (at my last visit) are all quite pleasant, and Boston Smiles is a nice, clean, and reasonably well-run dentist office. My rating and displeasure primarily reflects my interaction with Dr. Lao, not Boston Smiles.