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Elite Smiles of Louisville
Elite Smiles of Louisville provides orthodontic treatment in Louisville, KY, with a 4.
6400 New Dutchmans Pkwy #135, Louisville, KY 40205
4.9(980 reviews)
About Elite Smiles of Louisville
Broken crowns fixed within hours and lopsided retainers remade on the spot are common threads, often with Dr. Music personally correcting work done elsewhere.
Elite Smiles of Louisville is a general dental practice that also offers Invisalign, traditional braces, clear aligners, and TMJ treatment. Reviews point to unusually fast turnaround on urgent problems — chipped teeth, broken crowns, and ill-fitting retainers are often repaired the same day or within 24 hours. Dr. Music comes up often, including accounts of correcting work done elsewhere and giving second opinions without pushing extra treatment. A number of reviews also note the office avoids recommending unnecessary procedures, a detail that stands apart from typical upselling complaints at other offices.
Summary of 201 patient reviews, October 2024–September 2026, updated September 2026
Treatments offered
Who They Treat
Elite Smiles of Louisville provides orthodontic treatment for the following age groups:
Adults
Ages 18+
Insurance accepted
2 plans listedAetnaCareington
Elite Smiles of Louisville does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 3 weeks ago
What patients praise
- Reviews describe emergency and same-day repairs — crowns, chips, and retainers fixed within hours rather than days.
- Several reviews note the practice avoids pushing X-rays, bone grafts, or other treatments patients don't want.
- Dr. Music is mentioned repeatedly for correcting issues left by previous dental offices and offering unbiased second opinions.
Things to know
- A handful of reviews describe billing surprises, including an undisclosed scan fee and insurance coverage that was later denied after being promised.
- A few reviews mention inconsistent experiences with staff, including one describing a rough interaction during a numbed procedure.
Who it suits
- Anxious or nervous patients
- Patients transferring mid-treatment from another office
Doctors patients mention
- Dr. Music · 54 reviews
- Dr. Alwan · 29 reviews
- Dr. Casconi · 7 reviews
Orthodontic care in reviews
The limited orthodontic-related feedback describes a permanent retainer repair that closed a front-tooth gap and a bottom retainer and night guard being made, though one reviewer noted an initial retainer mold came out lopsided and needed to be redone.
- Last 90 days
- 33 reviews
- averaging 4.8★
- Last 12 months
- 123 reviews
- averaging 4.8★
- Owner replies
- 3% of reviews
- typically within 29 days
22
Oct 2023Sep 2026
| Oct 2023 | 9 |
|---|---|
| Nov 2023 | 11 |
| Dec 2023 | 11 |
| Jan 2024 | 12 |
| Feb 2024 | 13 |
| Mar 2024 | 6 |
| Apr 2024 | 16 |
| May 2024 | 22 |
| Jun 2024 | 8 |
| Jul 2024 | 8 |
| Aug 2024 | 11 |
| Sep 2024 | 14 |
| Oct 2024 | 18 |
| Nov 2024 | 6 |
| Dec 2024 | 6 |
| Jan 2025 | 4 |
| Feb 2025 | 11 |
| Mar 2025 | 12 |
| Apr 2025 | 13 |
| May 2025 | 10 |
| Jun 2025 | 10 |
| Jul 2025 | 17 |
| Aug 2025 | 8 |
| Sep 2025 | 14 |
| Oct 2025 | 10 |
| Nov 2025 | 9 |
| Dec 2025 | 9 |
| Jan 2026 | 14 |
| Feb 2026 | 9 |
| Mar 2026 | 10 |
| Apr 2026 | 6 |
| May 2026 | 10 |
| Jun 2026 | 10 |
| Jul 2026 | 11 |
| Aug 2026 | 16 |
| Sep 2026 | 5 |
- 20234.9
- 20244.9
- 20254.8
- 20264.9
1★5★
PraiseCriticism
- The dentist75 / 3
- Friendly staff76 / 2
- Gentle, comfortable care45 / 1
- Scheduling & wait times22 / 2
- Responsiveness23
- Clear explanations17 / 1
- Treatment results13 / 1
- Office & technology13
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 75 | 3 |
| Friendly staff | 76 | 2 |
| Gentle, comfortable care | 45 | 1 |
| Scheduling & wait times | 22 | 2 |
| Responsiveness | 23 | 0 |
| Clear explanations | 17 | 1 |
| Treatment results | 13 | 1 |
| Office & technology | 13 | 0 |
Recent reviews from Google
4.9
980 reviews
C Busam
a month ago
Excellent dentist I suggest anyone going to this dentist if they're 50 or older and you're worried about saving your teeth if you would do what he can and the nurses are excellent very good work you are he is like a car up attack panic but he's a tooth mechanic and he can fix anyt tooth whether it's saving it or it's pulling all of them if it has to but they're very gentle and easy with you you don't even feel the needle stick in your gun so check him out go fast cuz everything don't last
brannick bros
a month ago
Dr Alwan and Kaylee were awesome! They made me feel so comfortable and at ease. They didn’t try to sale you all these unnecessary products. They are wonderful with people that have special needs and anxiety about going to the dentist!! Thanks so much Dr Alwan and Kaylee!! They are the best!
Kevin ODonnell
Edited 2 months ago
Dr. Music and his staff are always very professional and friendly. Recently had an implant problem and he took care of it quickly. Have had a lot of work done in past 2 years and have always been very pleased.
Schilingo Dlingo
2 months ago
There was a person named Raghad, she was rude and unfair, didn't give me the right appointment. When I finally got my appointment Raghad walked me to the wrong appointment room and I had one tooth that had nothing wrong with it removed. I am mad and I will never take an appointment with this dentist again.
Rosita Anderson
2 months ago
Was able to get in right away for a broken tooth and get it fixed the same day. Staff were friendly and warm and Dr.Alwan was knowledgeable and thorough. Thankful
Questions about this practice
What orthodontic treatments does Elite Smiles of Louisville offer?
Elite Smiles of Louisville offers: Invisalign, TMJ Treatment, Clear Aligners, Traditional Braces.
Does Elite Smiles of Louisville accept dental insurance?
Elite Smiles of Louisville accepts Aetna, Careington.
Is Elite Smiles of Louisville accepting new patients?
Elite Smiles of Louisville is currently welcoming new patients in Louisville, KY. Call (502) 842-4613 or book online to schedule.
Where is Elite Smiles of Louisville located?
Elite Smiles of Louisville is located at 6400 New Dutchmans Pkwy #135. Get directions: https://maps.google.com/?cid=2464652055055180960&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Elite Smiles of Louisville?
Elite Smiles of Louisville office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–7:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–1:00 PM, Sat Closed–Closed, Sun Closed–Closed.
What is the patient rating for Elite Smiles of Louisville?
Elite Smiles of Louisville has a 4.9-star rating based on 980 patient reviews on Google.
Research with AI
Accepting new patients
Weekend Hours
Evening Hours
Same-Day Appointments
Online Booking Available
Emergency Hours Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 7:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 1:00 PM
SatClosed
SunClosed
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