Horton Family Dental

If you enjoy waiting long past your appointment time, being treated like an inconvenience, and leaving the dentist in more pain than you arrived in, this is absolutely the place for you. The front desk staff mastered the art of indifference—no explanations, no apologies, just vibes. My appointment started whenever they felt like it, which was fun because who needs schedules anyway? The dentist rushed through the visit like they were trying to beat a personal speed record. Questions were clearly optional, explanations were nonexistent, and bedside manner was… let’s call it minimalist. The procedure itself was uncomfortable, but at least I got to experience that in a less-than-sparkling office that didn’t exactly scream “medical-grade cleanliness.” Billing was the cherry on top. I was quoted one price and charged another, which was a delightful surprise no one asked for. Transparency clearly isn’t part of their treatment plan. Overall, this office delivers a full package: disorganization, poor communication, and zero concern for patient comfort. Would not recommend—unless your goal is to regret your choices. EDIT- that violates HIPAA confirming or denying if I’m a patient. And I did have my terrible experience here!!

Dr. Jacobson did excellent work on my teeth. I respect his work, but also respect that it appears he can squat about 450lbs and deadlift the same. I wanted to challenge him to a pull-up competition but I didn't know if it was appropriate at the time. Next six month visit I think I'll bring in my door mounted pullup bar and we can go from there. Super kind assistant and front desk. 5 stars.

Dr. Ben and his staff have been the most amazing people to work with. I was not the usual patient and needed extra work this had been a 3 yr project on my teeth and I can't thank them enough for they're uplifting environment and professionalism.. the encouragement and always getting me in when I needed something fixed asap.. they have become family

Always a pleasant experience with Dr. Robinson. Had delay going through Des Moines and knew I would not make my 9 am appointment. Called and got a call back shortly. Office rescheduled appointment for 2 pm. Excellent service from front office, patient care, and billing process explanation. Thank You Horton Dental

I’ve seen the Horton’s since I had my first teeth. Doug and Ben have always been fantastic to work with!