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Horton Family Dental
4141 Glass Rd NE, Cedar Rapids, IA 52402
4.9(488 reviews)
About Horton Family Dental
One dentist opened the office on Christmas Eve for an infected tooth at this general dental practice that also offers braces and retainers.
Horton Family Dental is a general dental practice in Cedar Rapids that also provides traditional braces and retainers alongside its broader dental services. Reviews describe decades of trust built across multiple generations of the same families, with Dr. Benjamin Jacobson and other current dentists carrying on care as the practice has transitioned to a new generation of dentists. Beyond routine visits, notes mention quick turnaround for emergencies like broken crowns or bridges and a case where a child on the autism spectrum was given special accommodation during treatment.
Summary of 200 patient reviews, November 2023–September 2026, updated September 2026
Treatments offered
Traditional BracesRetainers
GuidesBraces cost for kids →
Who They Treat
Horton Family Dental provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Technology & Equipment
Horton Family Dental uses modern orthodontic technology to deliver precise, comfortable treatment.
CEREC
Orthodontists at this office
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Benjamin Horton, DDS
NPI verified · no bio or photo on file
Lead OrthodontistAccepting New Patients
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Benjamin Jacobson, DDS
Dr. Ben Jacobson was born and raised on a farm near Humboldt, IA, completed his undergraduate degree at Coe College in Cedar Rapids, while studying Biology Neuroscience and playing baseball.
Accepting New Patients
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Douglas Horton, DDS
Dr. Doug Horton was born and raised in Osage, Iowa.
Accepting New Patients
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Samantha Herrera, DDS
Dr. Sami Herrera was raised in Marion, IA.
Accepting New Patients
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Shannon Hingst, DDS
Dr. Shannon Hingst was born and raised in Ames, Iowa, graduating from ISU, then the University of Iowa College of Dentistry in 1998.
Accepting New Patients
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Arlyn Robinson, DDS
In the summer of 2018, Dr. Robinson joined Horton Family Dental and moved his practice to our Cedar Rapids location.
Accepting New Patients
What patients say
Latest review 6 weeks ago
What patients praise
- Reviewers describe getting called back the same day, or even having the office opened after hours, for urgent issues like broken teeth or an infected tooth.
- Several long-time patients note that multiple family generations have been treated here, building trust over many years.
- One note describes a dentist making special accommodations for a child on the autism spectrum, and others mention easing anxious patients through procedures.
Things to know
- A few reviews mention rougher handling during cleanings, including one describing a hygienist as too rough.
- A couple of reviews raise concerns about rising costs, including a noticeable fee increase and the price of a crown.
Who it suits
- Families with multiple children in treatment
- Anxious or nervous patients
- Young children needing extra accommodation
Doctors patients mention
- Dr. Shannon Hingst · 8 reviews
- Dr. Arlyn Robinson · 6 reviews
- Dr. Benjamin Jacobson · 6 reviews
- Dr. Samantha Herrera · 1 review
Orthodontic care in reviews
Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.
- Last 90 days
- 109 reviews
- averaging 5.0★
- Last 12 months
- 258 reviews
- averaging 5.0★
- Owner replies
- 0% of reviews
40
Oct 2023Sep 2026
| Oct 2023 | 15 |
|---|---|
| Nov 2023 | 13 |
| Dec 2023 | 12 |
| Jan 2024 | 8 |
| Feb 2024 | 16 |
| Mar 2024 | 6 |
| Apr 2024 | 16 |
| May 2024 | 4 |
| Jun 2024 | 6 |
| Jul 2024 | 10 |
| Aug 2024 | 10 |
| Sep 2024 | 10 |
| Oct 2024 | 15 |
| Nov 2024 | 7 |
| Dec 2024 | 0 |
| Jan 2025 | 1 |
| Feb 2025 | 0 |
| Mar 2025 | 0 |
| Apr 2025 | 0 |
| May 2025 | 0 |
| Jun 2025 | 0 |
| Jul 2025 | 0 |
| Aug 2025 | 0 |
| Sep 2025 | 0 |
| Oct 2025 | 0 |
| Nov 2025 | 0 |
| Dec 2025 | 0 |
| Jan 2026 | 3 |
| Feb 2026 | 31 |
| Mar 2026 | 23 |
| Apr 2026 | 40 |
| May 2026 | 28 |
| Jun 2026 | 33 |
| Jul 2026 | 29 |
| Aug 2026 | 39 |
| Sep 2026 | 32 |
- 5★481
- 4★15
- 3★2
- 2★1
- 1★1
- 20224.8
- 20235.0
- 20244.9
- 20255.0
- 20265.0
1★5★
PraiseCriticism
- Friendly staff66 / 2
- The dentist65
- Gentle, comfortable care26 / 3
- Scheduling & wait times22 / 2
- Clear explanations15 / 1
- Responsiveness12 / 1
- Office & technology8
- Great with kids6
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 66 | 2 |
| The dentist | 65 | 0 |
| Gentle, comfortable care | 26 | 3 |
| Scheduling & wait times | 22 | 2 |
| Clear explanations | 15 | 1 |
| Responsiveness | 12 | 1 |
| Office & technology | 8 | 0 |
| Great with kids | 6 | 0 |
Recent reviews from Google
4.9
488 reviews
Thomas Elias
2 weeks ago
The staff at Horton are excellent! I have been going there for years with a previous Dentist who retired and now I have a new Doctor. I have always been able to schedule my appointments easily when it fit my schedule. The Hygienists are very skilled and have always made sure that I was comfortable. Dr. Shannon really impressed me with a procedure I had done. She finished it much more quickly that I expected and it was painless. I will definitely continue to see Horton for my Dental Care!
Mary B
2 weeks ago
I had an excellent dental technician clean my teeth. Dr Robinson carefully looked over my teeth. I couldn’t have had better care
Jenny Murray
a month ago
I felt comfortable the minute I walked into the office. Amy, Faith, and Dr. Hingst all made me feel at ease. I’m grateful to have found Horton Family Dental.
Karen Coonrod
2 months ago
Dr Ben Horton and his staff are the best! Kim cleaned my teeth today and did an outstanding job! Very pleased with the services I received and highly recommend!
Nathan B
2 months ago
Three hours ago I left Dr. Horton’s office after he installed a new crown. The numbing meds have worn off and my mouth feels as though I was never at the dentist. A true professional, he is equipped with advanced technology and has great attention to detail. Thank you to him and his assistant today.
Questions about this practice
What orthodontic treatments does Horton Family Dental offer?
Horton Family Dental offers: Traditional Braces, Retainers.
Is Horton Family Dental accepting new patients?
Horton Family Dental is currently welcoming new patients in Cedar Rapids, IA. Call (319) 393-0773 to schedule.
Where is Horton Family Dental located?
Horton Family Dental is located at 4141 Glass Rd NE. Get directions: https://maps.google.com/?cid=10641459131811737656&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Horton Family Dental?
Horton Family Dental office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 7:00 AM–5:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Who are the orthodontists at Horton Family Dental?
Horton Family Dental is staffed by Benjamin Horton, Benjamin Jacobson, Douglas Horton, Samantha Herrera, Shannon Hingst, Arlyn Robinson.
What is the patient rating for Horton Family Dental?
Horton Family Dental has a 4.9-star rating based on 488 patient reviews on Google.
Research with AI
Accepting new patients
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu7:00 AM – 5:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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