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Chicago Smiles
Chicago Smiles provides orthodontic treatment in Chicago, IL, including braces and clear aligner therapy.
227 W Monroe St Ste 205, Chicago, IL 60606
4.4(40 reviews)
About Chicago Smiles
A convenient Loop location draws busy downtown adults, with Dr. Santucci's Invisalign and veneer results earning lasting praise.
Chicago Smiles is a general dental practice that also offers Invisalign, clear aligners, and traditional braces alongside its regular dental services. Reviews point to its Loop location as especially convenient for people working downtown, and several describe Dr. Santucci as thorough, gentle, and unlikely to recommend treatment that isn't needed. A number of reviews mention lasting results, from natural-looking front teeth replacements to Invisalign outcomes and veneers still complimented years later. A few reviews raise concerns about billing and about pressure to accept treatments, and a few describe issues with front-desk or staff interactions.
Summary of 36 patient reviews, June 2013–September 2026, updated September 2026
Treatments offered
Who They Treat
Chicago Smiles provides orthodontic treatment for the following age groups:
Adults
Ages 18+
Technology & Equipment
Chicago Smiles uses modern orthodontic technology to deliver precise, comfortable treatment.
Laser Dentistry
laser
Insurance accepted
1 plan listedHumana
Chicago Smiles does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 4 weeks ago
What patients praise
- Dr. Santucci is repeatedly described as taking time to review x-rays and treatment options and easing patients' anxiety during procedures.
- The Loop location is called out often as an easy stop for people working downtown, with flexible after-work scheduling.
- Reviews mention long-lasting results, including Invisalign outcomes and veneers that still draw compliments years later.
Things to know
- A few reviews describe billing issues, including alleged upcharging or unexpected insurance charges.
- A few reviews describe feeling pressured toward treatments they felt were unnecessary, and some mention friction with front-desk staff.
Who it suits
- Working adults near downtown
- Anxious or nervous patients
- Families with multiple kids in treatment
Doctors patients mention
- Dr. Santucci · 26 reviews
Orthodontic care in reviews
The small number of orthodontic-specific reviews describe good final results with Invisalign, including one patient who was pleased with the outcome despite admitting inconsistent retainer wear.
- Last 12 months
- 3 reviews
- averaging 5.0★
- Owner replies
- 0% of reviews
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- 5★35
- 4★0
- 3★0
- 2★1
- 1★5
- 20135.0
- 20145.0
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- 20175.0
- 20184.3
- 20194.0
- 20203.7
- 20213.3
- 20225.0
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- 20254.4
- 20265.0
1★5★
- Invisalign / clear aligners3
PraiseCriticism
- The dentist20 / 1
- Friendly staff14 / 3
- Location & hours8
- Clear explanations5 / 1
- Gentle, comfortable care6
- Treatment results6
- Office & technology6
- Scheduling & wait times5
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 20 | 1 |
| Friendly staff | 14 | 3 |
| Location & hours | 8 | 0 |
| Clear explanations | 5 | 1 |
| Gentle, comfortable care | 6 | 0 |
| Treatment results | 6 | 0 |
| Office & technology | 6 | 0 |
| Scheduling & wait times | 5 | 0 |
Recent reviews from Google
4.4
40 reviews
Brittany George
10 months ago
My husband had his two front teeth replaced by Dr. Santucci, and I honestly can’t stop smiling every time I see the results. They look completely natural and you’d never know they weren’t his real teeth. If you’re in Chicago and need cosmetic dental work, I can’t recommend Dr. Santucci enough. He gave my husband back his smile, and honestly, that means everything.
Michael Liang
11 months ago
Dr. Santucci and his entire team at Chicago Smiles are terrific! I have gone there for regular cleanings, retainers, and a whole assortment of other work. They are incredibly thorough and professional each time. I would highly recommend! My hygeniest Jen is the best hygeniest I have ever had, and I have had many over the years. I literally don't work in the loop any more but drive in there solely to get services from Chicago Smiles! They are the best.
Altara Rosenfeld
Edited a year ago
I’m glad I went to this office for Invisalign, Dr. Santucci is super nice and very experienced. I found the staff is very organized, they definitely don’t cut corners!
Erin Frobish
a year ago
I would highly recommend going somewhere else. The customer service here from the receptionist is atrocious and the way I was just treated was absolutely bizarre. There are so many professional dentist offices in Chicago that do an amazing job, don’t waste your time or money here.
Samir Dhanani
a year ago
Thanks so much for the great work as always! There is a reason I have been coming to you for 15 years. Your work is impeccable and my teeth feel great
Questions about this practice
What orthodontic treatments does Chicago Smiles offer?
Chicago Smiles offers: Invisalign, Clear Aligners, Traditional Braces.
Does Chicago Smiles accept dental insurance?
Chicago Smiles accepts Humana.
Is Chicago Smiles accepting new patients?
Chicago Smiles is currently welcoming new patients in Chicago, IL. Call (312) 346-0172 to schedule.
Where is Chicago Smiles located?
Chicago Smiles is located at 227 W Monroe St Ste 205. Get directions: https://maps.google.com/?cid=5537120514274381143&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Chicago Smiles?
Chicago Smiles office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–3:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Chicago Smiles offer payment plans?
Yes, Chicago Smiles offers flexible payment plans to make orthodontic treatment affordable.
What is the patient rating for Chicago Smiles?
Chicago Smiles has a 4.4-star rating based on 40 patient reviews on Google.
Research with AI
Accepting new patients
Payment Plans Available
Weekend Hours
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 3:00 PM
SatClosed
SunClosed
- Google reviews synced
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