Island Smiles

Despite multiple follow-ups and even going in to fill out form in 2025 after switching dentists, they never provided medical records and this caused my wife to have to get new x-rays at another practice. We heard this happened with others too, as shown in Yelp reviews too.

I normally do not write reviews, but I feel like people should know about the experience I had here. I had been coming here for years back when they were Island Dental, and my whole family did as well. Unfortunately, since they switched to Island Smiles with the new doctor, my experiences have been very disappointing. The first issue happened when I arrived for a scheduled appointment and was told it had been canceled because the doctor was not in that day. No one contacted me beforehand, which wasted my time and gas money. I tried to brush it off because things happen. At my next visit, I went in for fillings. The doctor numbed me and then left for about 20 minutes while the anesthetic took effect, which I understood and waited patiently for. However, after he began drilling and prepared the teeth for the fillings, he unexpectedly said he was “giving me a break” and left the room for around 45 minutes with my teeth exposed and open. I never asked for a break, and sitting there that long was extremely uncomfortable and felt very unprofessional. When he finally returned, he completed the fillings in less than 10 minutes. The entire appointment lasted over an hour and a half for three small fillings. Now, less than six months later, one of those fillings has completely fallen out, and I’m left dealing with pain and another dental issue that should not have happened this quickly. Based on my experience, it feels like they are scheduling too many patients at once and not giving proper attention to patient care. This place has gone downhill significantly, and I would highly advise people to look elsewhere for dental care.

Sadly I like my dentist there but the management leaves a lot to be desired. My recent appointment was scheduled over a month ago with hygienist Shelby. They confirmed a couple days prior my appointment with Shelby. I was never informed that I would have a different hygienist, not even when I checked in that morning. Found out when she came to get me from the waiting area. She was fine, but why not advise me of the change and give me a choice to reschedule? Hmm... And they are still charging a ridiculous "facility fee" of $15. There have been other issues, this is just my most recent experience.

At island dental all there staff are very friendly, Every time I walk in to their office ,they always make me feel very welcome, Asha great service very friendly super helpful. i highly recommend everyone to see Dr.lee awesome dentist , he cares about his patients! All his staff are very helpful, very friendly, too , also clean environment I highly recommend ISLAND DENTAL MAUI I’m glad I’m with island dental,

I first went to see them for a deep cleaning. That was a really great experience because they made sure that I was comfortable the whole way. This last visit I just had was for a regular cleaning and my hygienist was so gentle and awesome! She said I had been doing a nice job keeping up with my dental hygiene. That’s because I was using the tools that they gave me when I left the first time. Not afraid of going to dental appointment so I say this to those that are: this is the place to go if you have any anxiety about procedures that have to be done to your mouth. I feel like the staff is super professional, and the facility is clean. I’m so glad that they took me on as a client.