Dental Care of Maui

The staff are unhelpful, don't use common sense and this office does not operate in way that provides the best care for their patients. I live on the mainland but have an 86 year old mother with dementia who lives on the island and needs to have a tooth removed. I was trying to coordinate getting the necessary referral, x-ray and documents needed to get my mother the care she needed after Dr.Uehara referred her Maui Oral and Maxillofacial Surgery. Even after explaining the criticality of our situation in which my mother has no capacity to do this by herself on the island, the staff in this office just kept putting up road blocks such as fill out this form, you can't pick up her x-rays, "admin fee"...You'll have a better time calling the IRS for help with your tax prep than dealing with these folks.

DO NOT USE DENTAL CARE OF MAUI! I had the very unfortunate experience of being a patient with these so called “professionals”. I unfortunately had to reschedule my appt for a crown twice because I contracted covid and was extremely sick. I was very sick for over a month. One reschedule was done by phone when they called the day prior to my appt. I told them that I had Covid and had to reschedule. They did so 3 weeks later. The second time I rescheduled with them was when they texted me a day prior to my appt. I texted them back stating that I still was very sick and would have to reschedule again. I received no text back with a new appt nor a phone call. Then app: 1 week later, I received a letter from the dentist informing me that they are dropping me as a patient and suggest I take my business elsewhere!! I mean, who the hell does business like this?? ,No professionalism ,understanding or a shred of empathy shown whatsoever to a patient who was extremely sick , yet still kept in communication with them regarding my situation. I guess they didn’t believe me , but I will not stand by and let a terrible practice such as this one go on and continue to conduct business like this and treat their patients this way! I NEVER DO REVIEWS… Even if I had a bad experience at restaurants , stores etc.. I just normally let that stuff go. BUT THIS??!! NO WAY!! How dare you drop me as a patient and send a humiliating letter when I kept in touch with you on both occasions about having the Covid virus and be treated like this!! Well I’m much better off now without this deplorable dental practice and have found a much much better dental provider who knows how to provide REAL empathetic, respectful understanding and courteous services to their patients during difficult times. SHAME ON YOU DENTAL CARE OF MAUI! Now I understand why your reviews and rating is mediocre at best. I wish I would have read your reviews before going to you!!

In the one interaction I had the misfortune of experiencing with this business, they were very rude. I was outside their establishment for maybe 5 minutes, when they rudely told me to leave and claimed it is private property. I understand there have been a lot of houseless people in the area lately, so all I can think of is that they are sensitive to extra people hanging about, but I am not and think it's very clear. Definitely not interested in checking this place out further.

Got me in fast. Made me feel heard and safe. Excited to Dr. John as my new dentist. Made a treatment plan I can follow.

Worst dentist on Maui. My husband and I were loyal patients of this establishment for over 10 years. Even though neither of us were fond of the doctor, because he is rude and curt with no bedside manner, we still kept going. My husband called to reschedule an appointment and the person that answered said sure, I'll check with the doctor and call you back. Instead of a phone call we received this exact text: Aloha, This is Dental Care of Maui. We understand that you have a very busy schedule. Unfortunately we cannot afford to continue to care for you because we reserve appointment times specifically for you. Please seek further dental care elsewhere. We are removing your scheduled appointments. Good luck in the future. Can you imagine being fired from your dentist because you called to reschedule an appointment!? Unprofessional and rude, honestly they did us a favor.