Smile Design Fourth Street

Took off work for an appointment I made online- I got 3 confirmation emails. When I showed up reception acted like I was crazy for thinking I had an appointment. They turned me away saying they didn’t have me on the books and even if they did it would have to be a new patient appointment instead of just a cleaning which was never clarified or specified anywhere in the appt-setting process. I believe this also happened to someone else while I was there, telling her she didn’t have an appointment. People take off work for these things and lose out on money. Get your online appt making system together or don’t have one at all

I was here at this location on Thursday with a family member trying to get services. My family member always mentions this was a good practice to come to and there are good staff and assistants there, but on this day it was so disturbing hearing the doctor yelling at her assistant in front of everybody including around the staff and customers. Is this what the workplace really coming to? Me as a customer viewing this in person? The doctor name was Dr. Mupparju. I couldn’t believe what was going on. That was so uncalled for and unacceptable! That assistant deserves a public apology! It makes me not want to come or refer anyone there.

I scheduled a teeth cleaning over the phone months in advance, but when I arrived, I was told I was only booked to see the doctor. I distinctly remember specifying that I needed a teeth cleaning and even inquired about the pricing during the call. Seeing similar complaints in other low reviews, it seems this office might not prioritize regular teeth cleanings. This was a first for me, and honestly, quite shocking. To top it off, the front desk receptionist didn't seem particularly concerned. It's disappointing and makes me question their commitment to patient care. I will be finding a different dentist.

I scheduled for a cleaning and new patient exam. On the day of the appt I was told that I'm only in for a new patient exam and that cleanings are 5 plus weeks out? I wasn't given a treatment plan even after multiple follow up attempts. Comes to find out my insurance was billed $560 just for a new patient exam. Come on man, lets practice transparency and ethics here...

Very nice staff, it's was my 2 time there and everyone I delt with was very professional and friendly, this will be my Dental office in future