Smile Design Gainesville

I always enjoy visiting my dental office. Everyone is friendly and professional. I never have to wait long, always know upfront what the billing will be and what procedure I will be having done before they start, and what procedure I will need on my next visit. An appointment is scheduled right then, never have to call to make an appointment. I receive text messages reminding of upcoming appointments well in advance. They have everything very organized! I love “Smile Design Gainesville”

The staff was nice. However, I was not informed that I would not be getting a teeth cleaning when that’s exactly what I set up an appointment for. I was there for almost 2 1/2 hours just to get exams (X-rays) The dentist barely looked in my mouth. And gave me referrals for things that I really don’t want to work on at the moment and make things seem urgent to scare you. Then tell patients they will not see you back if you do not follow through with those referrals. Then dental assistant was professional, but I also felt that there was more focus on having fun in the environment rather than focusing on Patients. I think that notifying patients in advance what to expect when making an appointment, especially as new patients would be ideal.Most insurance providers specifically mine consider cleanings as preventative. I feel that this is a way for them to make extra money as I was given a contract to sign and it makes me feel very uncomfortable. I also feel this may be considered insurance fraud in that regard. I will be following up with my insurance and possibly another provider.

Two days ago, I went in for an infected molar extraction (Tooth #18). They handed me a treatment plan for $590 out-of-pocket from me today and billing nearly $2,200 to my insurance, which included a massive upsell for "bone grafting". I asked for the exact billing codes, called my insurance (Solstice), and found out the bone graft is NOT covered. I explicitly asked the dental office to send a pre-authorization to verify this before I agreed to surgery. They agreed to send. Fast forward to this morning. I called ahead to confirm they were willing to do JUST the extraction. The person on the phone looked at my file and guaranteed today's appointment would be just for an extraction and Confirmed this was the actual office (I later found out this was an off-site corporate call center that just says whatever it takes to get you in the door). But once I was at my appointment, the dentist didn't even come into the room. A dental tech came in to deliver an ultimatum: the doctor refuses to pull the tooth without the bone graft. They tried to tell me the graft was mandatory so my other teeth wouldn't "shift" and to prepare for future implants. Both are complete lies: Their own X-rays from my first visit show I have NO TEETH on the left or right of this molar to shift! I clearly told them I am NEVER getting dental implants. Here is the ultimate financial scam: I found out they never actually sent that pre-authorization 2 days ago like they agreed to do Because I already checked the codes and knew the graft wasn't covered, if I had signed their financial agreement today for my $590 portion, the insurance would have denied the rest. Their fine print would have legally stuck me with a surprise bill for the remaining $2,200+! Funny enough, they miraculously did have time to instantly bill my insurance for the exam and X-rays from my first visit to get their fast cash. I walked out and immediately filed a formal grievance with my insurance for a breach of contract. Please don't let this place take advantage of you They smile in your face while they're screwing you over

I’ve been going to Smile Design Dentistry for years and lately it’s improved a lot. The reception staff is much improved. I really look forward to getting my teeth cleaned now by dental hygienist Deronda, who is caring and sensitive. Deronda always does EXCEPTIONAL work.

The staff at Smile Design have given me the best dental service I’ve had in years. Each person (dental assistant, office manger, hygienist, etc.) were thoughtful about communicating with me through out the entire process for both of my visits. I was impressed by how patient they were when explaining what they were looking for in my x-rays, while still maintaining an uplifting energy. The hygienist who did my cleaning was very kind and kept good conversation during my time there. I would 100% recommend Smile Design to anyone who is looking for a great dentist in town.