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City Smiles DC
City Smiles DC provides orthodontic treatment in Washington, DC, with a 5.
919 18th St NW Lowr LL50, Washington, DC 20006
5.0(235 reviews)
About City Smiles DC
Same-day crown work and quick fixes for broken teeth define this practice, where Dr. Ross checks in personally on anxious patients and those transferring mid-treatment.
City Smiles DC is a general dental practice that also offers traditional braces, though most reviews focus on restorative and emergency dental work. Reviewers often mention procedures finished in a single visit rather than being spread across several appointments, along with same-day fixes for broken crowns and urgent tooth trauma. The office is also noted for its location and easy online booking, and it draws patients who continue traveling in from other cities to keep seeing Dr. Ross. Staff are frequently described as attentive, with hygienists and assistants remembered for small personal touches during visits.
Summary of 195 patient reviews, January 2014–September 2026, updated September 2026
Treatments offered
Who They Treat
City Smiles DC provides orthodontic treatment for the following age groups:
Adults
Ages 18+
Insurance accepted
6 plans listedAetnaCareingtonCignaDelta Dental PPOHumanaRenaissance Dental
City Smiles DC does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 8 weeks ago
What patients praise
- Reviews describe root canals, crowns, and other procedures completed in a single extended visit instead of being split across multiple appointments.
- Patients mention same-day emergency care, including a broken crown fixed the same morning and a Saturday emergency root canal.
- A number of anxious or dental-phobic patients report calm visits with little discomfort, with numbing done slowly and staff checking in throughout procedures.
Things to know
- A couple of reviews describe Dr. Ross as insensitive to a patient's neurodivergence or chronic illness during an appointment.
- A few reviews raise concerns about cost, including feeling overcharged and the office not being in-network with insurance.
Who it suits
- Anxious or dental-phobic patients
- Patients transferring mid-treatment from another practice
Doctors patients mention
- Dr. Ross · 163 reviews
Orthodontic care in reviews
A handful of reviews describe orthodontic treatment at this practice, including Invisalign used after dental trauma and to correct a difficult bite, along with braces paired with cleanings over the longer term. These reviewers describe the orthodontic care as kind but effective, even for patients starting from a challenging dental situation.
- Last 90 days
- 8 reviews
- averaging 5.0★
- Last 12 months
- 46 reviews
- averaging 5.0★
- Owner replies
- 67% of reviews
- Compared with Washington
- Higher rated than 74%
- of 25 practices we track
8
Oct 2023Sep 2026
| Oct 2023 | 2 |
|---|---|
| Nov 2023 | 5 |
| Dec 2023 | 3 |
| Jan 2024 | 3 |
| Feb 2024 | 2 |
| Mar 2024 | 4 |
| Apr 2024 | 2 |
| May 2024 | 2 |
| Jun 2024 | 2 |
| Jul 2024 | 1 |
| Aug 2024 | 4 |
| Sep 2024 | 1 |
| Oct 2024 | 5 |
| Nov 2024 | 1 |
| Dec 2024 | 2 |
| Jan 2025 | 2 |
| Feb 2025 | 0 |
| Mar 2025 | 2 |
| Apr 2025 | 3 |
| May 2025 | 1 |
| Jun 2025 | 1 |
| Jul 2025 | 1 |
| Aug 2025 | 4 |
| Sep 2025 | 5 |
| Oct 2025 | 8 |
| Nov 2025 | 5 |
| Dec 2025 | 1 |
| Jan 2026 | 3 |
| Feb 2026 | 2 |
| Mar 2026 | 4 |
| Apr 2026 | 2 |
| May 2026 | 6 |
| Jun 2026 | 5 |
| Jul 2026 | 7 |
| Aug 2026 | 0 |
| Sep 2026 | 1 |
- 5★241
- 4★3
- 3★0
- 2★0
- 1★2
- 20145.0
- 20164.9
- 20174.9
- 20185.0
- 20195.0
- 20205.0
- 20215.0
- 20225.0
- 20234.7
- 20244.9
- 20255.0
- 20265.0
1★5★
- Invisalign / clear aligners3
PraiseCriticism
- The dentist85 / 2
- Friendly staff41
- Gentle, comfortable care39 / 1
- Clear explanations26
- Office & technology25
- Responsiveness16 / 1
- Treatment results13 / 1
- Cost, insurance & financing11 / 3
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 85 | 2 |
| Friendly staff | 41 | 0 |
| Gentle, comfortable care | 39 | 1 |
| Clear explanations | 26 | 0 |
| Office & technology | 25 | 0 |
| Responsiveness | 16 | 1 |
| Treatment results | 13 | 1 |
| Cost, insurance & financing | 11 | 3 |
Recent reviews from Google
5.0
235 reviews
michelle fryer
2 months ago
Dr Stuart Ross promised a painless extraction and implant and he and his team delivered in the promise. I am a highly satisfied patient.
Sylvester Lukis
3 months ago
Dr. Scott Ross and his team are the best dentistry professionals in the Capitol Region — efficient, experienced, exceptional and personable with a great bedside manner.
Susan Boyette
3 months ago
Of all my doctor's appointments, this is the one I do most faithfully. I have iffy gums, and dread the possibility of something going wrong. I'm a total baby about mouth pain - but Dr. Ross and Rose are both such pleasant people I actually look forward to seeing them. They are gentle, kind, yet totally professional. I feel safe in their hands.
Damon Porter
4 months ago
I love City Smiles! I've been in their care for nearly four years and everyone on the team is so welcoming and helpful. Every visit I've had has been a wonderful blend of kind people, incredible technology, diligent dental work, and a great chair-side manner. I've been most frequently looked after by Rose and Dr. Ross, and I feel like my dental health is being well monitored and maintained to prepare me for the rest of my life. Thank you City Smiles!
Rick Stamberger
5 months ago
An experienced, professionally talented team that works extremely well. Dr. Ross’s “chair side manor” is second to none. First-rate tech and technique, as well.
Questions about this practice
What orthodontic treatments does City Smiles DC offer?
City Smiles DC offers: Traditional Braces.
Does City Smiles DC accept dental insurance?
City Smiles DC accepts Aetna, Careington, Cigna, Delta Dental PPO, Humana, and others.
Is City Smiles DC accepting new patients?
City Smiles DC is currently welcoming new patients in Washington, DC. Call (202) 335-3411 to schedule.
Where is City Smiles DC located?
City Smiles DC is located at 919 18th St NW Lowr LL50. Get directions: https://maps.google.com/?cid=7592960922649483412&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for City Smiles DC?
City Smiles DC office hours: Mon 8:00 AM–4:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–2:00 PM, Thu 8:00 AM–5:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does City Smiles DC offer payment plans?
Yes, City Smiles DC offers flexible payment plans to make orthodontic treatment affordable.
What is the patient rating for City Smiles DC?
City Smiles DC has a 5-star rating based on 235 patient reviews on Google.
Research with AI
Accepting new patients
Payment Plans Available
Emergency Hours Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 4:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 2:00 PM
Thu8:00 AM – 5:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
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