Advanced Orthodontic Care

My dentist referred me to Advanced Orthodontic Care. I met with Jennifer, Treatment Coordinator and Dr. Birg for a free initial consultation. I received excellent care and assessment of the issue.

Dr Birg is not only professionally very knowledgeable but also very personable, making the unpleasant necessity of braces quite tolerable. He always made sure I had input on each decision as we progressed with treatment, which I really appreciated. When the braces corrected my bite problem to my satisfaction sooner than he had originally anticipated, he refunded the amount no longer necessary without hesitation. The team of technicians were also exceptional, especially Liz.

Great practice has made my smile look amazing. They are always able to get me in if i have any issues with my permanent retainers and are the kindest people!!

Excellent care. We had two kids get braces through Advanced. They worked with us on financing and the kids teeth are beautiful and healthy.

Love Dr Jeff Birg! Talented, approachable, educative. The rest, not so much. We will not be returning to this practice and cannot recommend. Administratively these people are a train wreck, From the outset we had problems with their billing department and management. Day one of our experience we were presented with payment options, 3 plans extending for 12 months and 1 plan to pay in full. I requested an option of 2 payments 1 month apart and was told that they would not accept this, either pay over 12 months or pay in full. When I inquired re the logic of this Brittany became extremely aggressive, abrasive, represented herself as the practice manager and told me to pick an option. I knew Brittany was not the practice manager as we were told earlier in the visit that she was a “financial coordinator” therefore I pressed the issue further. Why couldn’t they accommodate an expedited 2-payment arrangement? Interestingly, a patient’s father in the waiting room observed the entire interaction, approached me on the way out and expressed how inappropriate and non-service-oriented Brittany was. We found out later that the practice was between managers and the new manager was starting in a couple of weeks. On another occasion the new practice manager approached my wife in the waiting room in front of a number of patients and parents, loudly indicating we were past due on our most recent payment. Unprofessional and rude. In fact, we were not behind, our payments were auto scheduled through our bank for the same time each month. The manager later admitted that a holiday and the fact that they hadn’t checked the mail in several days were contributing factors in the payment not being posted, however no apology was offered. More recently after completing Phase 1 treatment the finance department sent my wife a text, left her a voicemail, sent an email and sent me an email all on the same day. They indicated we had skipped our last payment, this was now seriously overdue, threatened finance charges and collections. In fact, our final payment had been made 90 days earlier. We provided the finance dept a comprehensive spreadsheet showing all payments made, transaction #s, confirmation numbers, and dates cleared. Interestingly we had been in the practice 3 times AFTER our last payment was purportedly skipped and nobody mentioned this. The fact that we had to balance their books for them was ridiculous. The fact that they treated us like dirtbags from day one was upsetting, unprofessional, and certainly not conducive to maintaining a long-term patient relationship.