The Downtown Dentist

Perhaps one of the most uncomfortable dental appointments in 70+ years of dental visitations. For a 6 month cleaning. I had to wait a long time for my established late afternoon appointment. Ultimately, I had 5 sets of hands, not all at the same time, performing myriad procedures inside my mouth. The dentist left the office, she referred me to Southern Colorado Endodontics to evaluate one tooth that may have been compromised and in need for a root canal. I was evaluated, root canal was determined to not be necessary, and the evaluation was sent back to this dentist and perhaps to my periodontist. I waited two weeks for their response before calling and texting as how to proceed. CRICKETS! I eventually heard from the office manager who attempted to settle the confusion. I chose to resolve the lack of attention by seeking another dentist.

The Downtown Dentist is amazing! She and her staff go above and beyond to make sure their patients get high quality, trauma free treatment!

It’s hard to explain how great this team of dental professionals is - from the friendly and courteous front desk team who hand you a fistful of quarters to pay for your parking meter, to the techs who provide a non-frightening cleaning experience, to the dentists who are kind, patient and super knowledgeable. Did I mention that in 10+ years as a patient that I’ve never had to wait more than a couple of days to schedule an appointment? Incredible. Keep up the great work, Downtown Dentist!

Minimal professionalism. Didn't return my messages about status of insurance coverage for lower partials after all the preliminary process for lower partials were done. Just needed to be sent to the lab. After 8 months I was called and told my insurance would cover the cost 100%,which I had already told the receptionist after I checked with my insurance. When I was called to be told this I was also informed that the scan on my lower teeth would have to be redone because it has been too long since they were done. When I said that it wasn't my fault, the employee tried to gaslight me. Wow! So unprofessional.

I have been coming to the same dental location on Willamette for 40 years when it was owned by Dr Wagle. Dr Rohleder the current owner and her staff is carrying on the same friendly tradition I am used to.