uSmile Orthodontics - Valley Wide

While I have had fantastic experiences with my dentist, I cannot say the same for the Usmile male orthodontic physicians I have encountered. On two instances now, with two separate male clinicians, I have been touched multiple times when their involvement required no physical touch for the purpose of the appointment. Both times, the only orthodontic service they provided was looking at my mouth following the technician’s care. In both instances, they did not even touch my mouth. However, in these brief encounters with the male clinicians, I have had multiple places on my body touched, including the exposed skin of my ankle, my hands, my shoulders, and my thighs, all of which were unrelated and unecessary to the point of the visit. I have never been touched so much and so unnecessarily at any of my other medical providers. The lack of awareness of privilege and power as a male presenting physician is clear, incredibly disappointing, and concerning. Irrespective of a person’s personal history with unwanted touch and necessity of touch in a medical appointment, clear explanations and requests for consent should be used in every encounter (e.g., “I am going to place my hand here now so that I can…,” “Is is alright for me to touch you here so that I may…”). Despite what may be thought as a male provider, such touch is not comforting. It is not cute. It is not consensual. The technicians at my location have always been wonderful, thoughtful, and highly respectful of boundaries, even with the heightened requirement for touch in their roles. I would highly encourage the male physicians within Usmile to take additional courses and learning opportunities in the domains of consensual patient care. UPDATE: I was asked to remove this post alongside an offer for a teeth-whitening and “pampering.”

What an extremely disappointing experience to watch a medical practice go from a 5 star experience to what can only be described as 0 star experience. After paying in full, I am choosing to remove my son’s braces after 34 months of treatment. His bite is not corrected on the left side, as well as, his front two teeth are still not aligned even after I asked 2 different orthodontists to correct it. I was told it’s only 1mm off, it’s not a big deal. Even had my general dentist intervene to help with no change to my son’s treatment plan. Guess that’s what happens when my son’s orthodontist changed 4 times during his treatment. Requested and watched notes be put into my son’s chart for all personnel to access to streamline the requests of my dentist and myself to only be told they couldn’t find the notes during later appointments.

I was referred to uSmile by my amazing dentist. Dr Karl Baker in Gilbert. I decided to move forward with invisalign, and I'm so pleased with the results! My absolute favorite tech, Rosario, was so personable, and she listened to any questions or concerns that I had along my journey. Thank you uSmileAZ!

I have had good experiences during my frequent orthodontic check ups. Rosario is such an amazing person and she makes me feel comfortable and at ease each time.

Rosario made my first day of learning how to use my Invisalign braces easy. She was professional, adept in her skill set, and positive and friendly. I absolutely recommend her.