Tap to connect directly with this practice
Comfort Dental – West Mesa, established in 1977, provides orthodontic care in Mesa, Arizona, for children and adults.

About Comfort Dental - West Mesa
Payment plans, cash discounts, and quick same-visit procedures come up often, with dentists like Dr. Matthew Mercer and Dr. Tad Olsen praised for gentle extractions.
This is a general dental practice that also offers traditional braces. Reviews point to flexible financing, including in-house payment plans and discounts for uninsured patients, as a recurring theme, along with procedures like extractions and bone grafts handled quickly in a single visit. Dentists including Dr. Matthew Mercer and Dr. Tad Olsen come up often for gentle extractions patients describe as causing little discomfort, and for laying out treatment plans before starting work. A smaller number of reviews describe billing surprises or scheduling delays.
Summary of 202 patient reviews, August 2023–September 2026, updated September 2026
Comfort Dental – West Mesa, established in 1977, provides orthodontic care in Mesa, Arizona, for children and adults.
The practice is part of a network spanning 150 locations and offers consultations at no charge to prospective patients. The practice delivers orthodontic treatment options for patients seeking alignment correction and bite improvement. Services are available through a team of orthodontists including Dr. Rick A. Kushner, Dr. Tad Olsen, Dr. Jacob Moorhead, and Dr. Matthew Mercer. Treatment planning begins with an initial evaluation to determine appropriate intervention. Comfort Dental – West Mesa operates with evening and weekend hours to accommodate varied patient schedules. The practice accepts appointments through an online booking system. The office functions as an in-network provider with over 18 insurance companies, including most major carriers and Medicaid. Insurance coordinators handle claim filing on behalf of patients to facilitate benefits processing. Payment options include insurance assignment, in-house financing arrangements, and payment plans for patients requiring phased cost distribution. The practice has received a 4.4 rating from 854 Google reviews, reflecting patient feedback on service delivery. Patients in Mesa and surrounding Arizona communities seeking orthodontic evaluation should schedule a consultation to determine individual treatment needs and verify insurance participation for their specific plan.
Treatments offered
Who They Treat
Comfort Dental - West Mesa provides orthodontic treatment for the following age groups:
Technology & Equipment
Comfort Dental - West Mesa uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Dr. Tad Olsen
NPI verified · no bio or photo on file
Dr. Rick A. Kushner
NPI verified · no bio or photo on file
Dr. Matthew Mercer
NPI verified · no bio or photo on file
Dr. Jacob Moorhead, DMD
NPI verified · no bio or photo on file
Insurance accepted
6 plans listedWhat patients say
Latest review 7 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
A small number of reviews mention orthodontic treatment, describing braces and Invisalign with generally positive outcomes, including a teen's improved smile and a flexible payment arrangement for aligners.
| Oct 2023 | 10 |
|---|---|
| Nov 2023 | 14 |
| Dec 2023 | 9 |
| Jan 2024 | 5 |
| Feb 2024 | 5 |
| Mar 2024 | 13 |
| Apr 2024 | 13 |
| May 2024 | 4 |
| Jun 2024 | 6 |
| Jul 2024 | 14 |
| Aug 2024 | 17 |
| Sep 2024 | 8 |
| Oct 2024 | 7 |
| Nov 2024 | 6 |
| Dec 2024 | 1 |
| Jan 2025 | 1 |
| Feb 2025 | 3 |
| Mar 2025 | 14 |
| Apr 2025 | 10 |
| May 2025 | 21 |
| Jun 2025 | 11 |
| Jul 2025 | 8 |
| Aug 2025 | 6 |
| Sep 2025 | 7 |
| Oct 2025 | 27 |
| Nov 2025 | 9 |
| Dec 2025 | 14 |
| Jan 2026 | 16 |
| Feb 2026 | 24 |
| Mar 2026 | 22 |
| Apr 2026 | 22 |
| May 2026 | 15 |
| Jun 2026 | 21 |
| Jul 2026 | 32 |
| Aug 2026 | 23 |
| Sep 2026 | 12 |
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 102 | 11 |
| Friendly staff | 72 | 11 |
| Gentle, comfortable care | 40 | 4 |
| Clear explanations | 30 | 5 |
| Cost, insurance & financing | 27 | 8 |
| Scheduling & wait times | 21 | 11 |
| Responsiveness | 14 | 4 |
| Treatment results | 13 | 1 |
Recent reviews from Google
I had a great experience at Comfort dental. Dr. Mercer was very kind and informative dentist, the staff was friendly and welcoming as well. I would definitely recommend them for all your dental needs.
Over the weekend I broke my molar, and as an uninsured individual this was an absolutely terrifying experience to have, knowing how expensive dental can get. I went in on Tuesday, got X-rays done, and said problem tooth extracted in the span of less than 2 hours. It costed WAY less than I was estimating it would. DR. Moorhead and every other staff member who saw me were all very sweet and very understanding of my timidness. I genuinely cannot recommend this place enough, especially to those needing emergency care who may or may not be insured.
I missed my appointment and they still let me come in and see the dentist get taken care of and the lady that took care of me was so nice. Yolanda on the front desk is very nice too. Thank you guys. I gotta say the Dentist was extremely nice himself too
I originally missed my appointment in the morning however they still got me in in the afternoon. Which I'm so thankful for because my tooth was killing me I wasn't so much pain. The dentist really went above and beyond his job. Not only did he walk me through what he was doing as he was doing it he made sure I was nice and numb and wasn't in any pain during the procedure. I'm going here off and on for about 4 years. And I still continue to recommend friends and family too this dentist office even if you don't have insurance they offer affordable prices! Look forward to going back for my consultation to see about my snap in dentures, I hope it's something I can afford and that will make my confidence and smile 110% better! Thank you comfort dental on country club and Southern please continue to keep doing what you do best! - Your forever patient Dani P. 💙🩵💙🩵 🦷⭐⭐⭐⭐⭐🦷😁
The doctor here is wonderful, made me feel very comfortable and had pain free procedures here. During my teeth cleaning appointment it was discovered that I needed some fillings. Upon brief conversation with the doctor, it was mentioned that my insurance will cover the fillings so I scheduled to come back asap thinking it would be covered. Before I left the office, I sat down with the lady in the back who handles payments. I scheduled my appointment with her, and it was not mentioned to me that the fillings were not 100% covered and I will have to pay some out of pocket. I got to my second appointment for my fillings, and I was not asked for payment before nor was I informed that payment was necessary. The doctor performed the fillings, then I was told how much I needed to pay after everything. It was a little disappointing to see a practice run like this. Patients have the right to pricing up front, not after a procedure has been performed.
Questions about this practice
Research with AI
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listing