Sonoran Smile Orthodontics

We LOVE Sonoran Smile. Both of my daughters have been patients and we have had such a positive experience with both. The staff is super friendly and efficient. Extremely respectful of busy schedules. My girls love everyone in the office. Highly recommend!!

Sonoran Smiles is an amazing orthodontic service! They have excellent costumer service because they are so warm and friendly. They are extremely accommodating and provide professional service. They are up front about costs and always ready to help.

We had a wonderful experience at the Sonoran Smile orthodontic office. The staff were very nice and gentle, and they took great care of my son. They were accommodating to our needs, provided timely and efficient service, and made the whole process smooth and comfortable. Highly recommend!

Our child had their second round of orthodontic treatment at Sonoran Smiles Orthodontics. Midway through treatment, we had to relocate and requested that the braces be removed. The doctor expressed that treatment wasn’t complete, but we had no choice due to the move. Despite unfinished alignment and visible gaps, they removed the braces and installed a permanent retainer — which seemed unnecessary given treatment wasn’t finished. Before and after ending services, I confirmed with the office manager that we didn’t owe any additional balance, and was told each time that our account was clear. However, after leaving, I continued receiving insurance claim updates showing the office was billing for months of fictitious service dates — long after treatment had stopped. When I contacted the office about this, I was suddenly told that I owed the full treatment balance, even though the contract allows for early termination. The manager, Liz, insisted my child’s treatment was “complete” and that her smile was “beautiful,” despite her still needing additional orthodontic work for misalignment, gaps, and a broken permanent retainer that failed soon after installation. It’s also extremely unprofessional that they continued billing my old insurance for nine months after we ended services. I’m still trying to resolve this with them, but the lack of honesty, accountability, and professionalism has made this a very disappointing experience. I would not recommend this office based on our experience.

All three of my kids have gotten braces from this office, and we've had an amazing experience every step of the way. They usually see Dr. Vu, who is so sweet, patient, and great with my kids. I also have to shout out Liz and Shayla at the Gilbert location, they’re absolutely the best! Always friendly, helpful, and they make every visit so smooth. Highly recommend!