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AAO MemberInvisalign ProviderAccepting new patients

Bates Orthodontics - West End

Bates Orthodontics is a Diamond Invisalign Provider offering comprehensive orthodontic services including Invisalign, Lightforce 3D printed braces, traditional braces, and retainers for patients ages 7-82.

3800 Stillman Pkwy STE 101, Richmond, VA 23233
5.0(184 reviews)
Call Now(804) 934-9292Book OnlineWebsiteDirections

About Bates Orthodontics - West End

Dr. Sheldon Bates and now Dr. Scott Philips treat many anxious patients here, using a calming atmosphere and a therapy dog, with multiple locations offering flexible scheduling.

Reviews often mention Dr. Bates's calm, conservative approach, including cases where he avoided recommending jaw surgery in favor of Invisalign, and Dr. Scott Philips has joined him as a second treating orthodontist for some longtime patients. Anxious or nervous patients are mentioned often, with a therapy dog named Scout and a relaxed office atmosphere helping ease nerves before appointments. Several reviews describe braces and Invisalign results, including a bonded retainer a patient's own dentist called the best they had seen, and families note that having multiple office locations makes it easier to fit appointments around work and school.

Summary of 123 patient reviews, February 2014–September 2026, updated September 2026

Bates Orthodontics is a Diamond Invisalign Provider offering comprehensive orthodontic services including Invisalign, Lightforce 3D printed braces, traditional braces, and retainers for patients ages 7-82.

The practice operates four locations in Richmond and emphasizes customized treatment plans with a conservative approach to early childhood orthodontics.

Treatments offered

InvisalignInvisalignEarly TreatmentEarly TreatmentClear AlignersClear AlignersTraditional BracesTraditional BracesClear BracesClear BracesRetainersRetainers
GuidesHow much does Invisalign cost? →Clear aligner costs explained →Adult braces cost guide →

Who They Treat

Bates Orthodontics - West End provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Technology & Equipment

Bates Orthodontics - West End uses modern orthodontic technology to deliver precise, comfortable treatment.

In-House 3D Printing
Remote Monitoring
3D printing
Dental Monitoring

Orthodontists at this office

provider
headshot

Dr. Sheldon Bates, DMD, MSD

NPI verified · no bio or photo on file

Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
headshot

Dr. Scott Philips, DDS

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients
provider
headshot

Dr. JEFFREY WILLIAM BEYER --, DDS

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients20 yrs experience

Insurance accepted

2 plans listed
Delta Dental PPODelta Dental Premier
We work with many insurance companies. Each plan has its own benefits and rules, which we will help you navigate to maximize your insurance coverage.

What patients say

Latest review 8 weeks ago

What patients praise

  • A therapy dog and calming atmosphere are mentioned repeatedly as helping nervous patients get through appointments.
  • Reviews describe complex cases, including an adult treatment that avoided jaw surgery, resolving well under Dr. Bates's care.
  • Multiple office locations give families flexibility to schedule appointments around busy work and school routines.

Things to know

  • A few reviews describe the phone staff as lacking empathy during emergencies, and one review reported discriminatory treatment related to Medicaid coverage.

Who it suits

  • Families with multiple kids in treatment
  • Adults considering Invisalign
  • Anxious or nervous patients

Doctors patients mention

  • Dr. Sheldon Bates · 49 reviews
  • Dr. Scott Philips · 5 reviews
Last 12 months
3 reviews
averaging 4.0★
Owner replies
36% of reviews
Compared with Richmond
Higher rated than 83%
of 18 practices we track
Reviews per month
15
Oct 2023Sep 2026
Reviews per month
Oct 20230
Nov 20230
Dec 20231
Jan 20242
Feb 20241
Mar 20241
Apr 20242
May 202411
Jun 20240
Jul 202410
Aug 20245
Sep 20240
Oct 20240
Nov 202412
Dec 20244
Jan 20251
Feb 20250
Mar 20250
Apr 202515
May 20252
Jun 20250
Jul 20251
Aug 20250
Sep 20251
Oct 20250
Nov 20250
Dec 20250
Jan 20260
Feb 20260
Mar 20260
Apr 20260
May 20260
Jun 20260
Jul 20260
Aug 20261
Sep 20261
Star ratings
  • 5★178
  • 4★5
  • 3★0
  • 2★1
  • 1★1
Average rating by year
  • 20145.0
  • 20155.0
  • 20164.2
  • 20175.0
  • 20185.0
  • 20195.0
  • 20205.0
  • 20215.0
  • 20225.0
  • 20235.0
  • 20244.9
  • 20255.0
  • 20263.5
1★5★
Treatments patients mention
  • Braces48
  • Invisalign / clear aligners9
  • Retainers4
What patients talk about
PraiseCriticism
  • The orthodontist29 / 1
  • Friendly staff28 / 2
  • Treatment results22
  • Scheduling & wait times16 / 1
  • Great with kids15 / 1
  • Clear explanations13
  • Gentle, comfortable care14
  • Office & technology7
What patients talk about
ThemePraiseCriticism
The orthodontist291
Friendly staff282
Treatment results220
Scheduling & wait times161
Great with kids151
Clear explanations130
Gentle, comfortable care140
Office & technology70

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Recent reviews from Google

5.0
184 reviews
Lee West
Lee West
11 months ago
“

Bates Orthodontics is FANTASTIC!!! My daughter has been a patient there for 5 years and just recently got her second phase of braces off and it almost made me sad because there will soon be a time when we don't get to come in for appointments! Everyone from Dr. Bates and Dr. Phillips, to their clinical assistants, to their treatment coordinators/front office, to Abby, their manager, are all so amazing and kind!!! They have made the whole braces experience so fun and easy for my kid and I am forever grateful for the beautiful smile they gave her! Thanks Bates team!!!!!

Review from Google

Edward Lane
Edward Lane
a year ago
“

I can’t say enough good things about Dr. Bates and his team! The office has such a warm and welcoming atmosphere, and everyone on the team is incredibly kind. They’re also very efficient – my appointments always ran on time and the whole Invisalign process was smooth from start to finish. I’m so happy with my results. I can't recommend them highly enough!

Review from Google

Kristin Faria
Kristin Faria
Edited a year ago
“

My daughter has been a part of Bates Orthodontics for about 6 years, and she LOVES it!! Their staff is so kind and anxious to help. The experience never gets old, and her teeth are amazing thanks to Bates Orthodontics! Thank you for everything you do 🙏🏼💯🦷

Review from Google

Yasmín Hoffman
Yasmín Hoffman
a year ago
“

Nice front desk service. Their X-rays experience was a bit challenging. The machine was a bit clunky. I felt informed and treated with consideration. The Dr. Was very patient and answered all my questions. I had to wait a bit for him. I wish the technician was different from the financial coordinator. It was a lot for one person to take the pictures and the paperwork. This was a unique experience. I will go back for the treat plan after I do some research.

Review from Google

Kristie Barnette
Kristie Barnette
a year ago
“

They make you feel welcome and do a great job of explaining everything you need to know about your treatment plan. Everyone is friendly and seems to really enjoy what they do. Glad I chose them for my braces!

Review from Google

Read all 184 reviews on Google →

Questions about this practice

What orthodontic treatments does Bates Orthodontics - West End offer?+
Bates Orthodontics - West End offers: Invisalign, Early Treatment, Clear Aligners, Traditional Braces, Clear Braces, Retainers.
Does Bates Orthodontics - West End accept dental insurance?+
Bates Orthodontics - West End accepts Delta Dental PPO, Delta Dental Premier.
Does Bates Orthodontics - West End offer free consultations?+
Yes, Bates Orthodontics - West End offers a free initial orthodontic consultation. Call (804) 934-9292 or book online to schedule.
Is Bates Orthodontics - West End accepting new patients?+
Bates Orthodontics - West End is currently welcoming new patients in Richmond, VA. Call (804) 934-9292 or book online to schedule.
Where is Bates Orthodontics - West End located?+
Bates Orthodontics - West End is located at 3800 Stillman Pkwy STE 101. Get directions: https://maps.google.com/?cid=12384921836095147358&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Bates Orthodontics - West End?+
Bates Orthodontics - West End office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–3:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Bates Orthodontics - West End offer payment plans?+
Yes, Bates Orthodontics - West End offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Bates Orthodontics - West End?+
Bates Orthodontics - West End is staffed by Dr. Sheldon Bates, Dr. Scott Philips, Dr. JEFFREY WILLIAM BEYER --. The practice is a member of the American Association of Orthodontists (AAO).
What is the patient rating for Bates Orthodontics - West End?+
Bates Orthodontics - West End has a 5-star rating based on 184 patient reviews on Google.

Research with AI

ChatGPTPerplexityClaude
3800 Stillman Pkwy STE 101
Richmond, VA 23233
Get Directions
(804) 934-9292
batesbraces.com/
Book Online
referrals@batesbraces.com
Open in Google Maps
Accepting new patients
Free Consultation
Payment Plans Available
In-House Financing
Online Booking Available

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 3:00 PM
SatClosed
SunClosed

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