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Bates Orthodontics is a Diamond Invisalign Provider offering comprehensive orthodontic services including Invisalign, Lightforce 3D printed braces, traditional braces, and retainers for patients ages 7-82.
About Bates Orthodontics - West End
Dr. Sheldon Bates and now Dr. Scott Philips treat many anxious patients here, using a calming atmosphere and a therapy dog, with multiple locations offering flexible scheduling.
Reviews often mention Dr. Bates's calm, conservative approach, including cases where he avoided recommending jaw surgery in favor of Invisalign, and Dr. Scott Philips has joined him as a second treating orthodontist for some longtime patients. Anxious or nervous patients are mentioned often, with a therapy dog named Scout and a relaxed office atmosphere helping ease nerves before appointments. Several reviews describe braces and Invisalign results, including a bonded retainer a patient's own dentist called the best they had seen, and families note that having multiple office locations makes it easier to fit appointments around work and school.
Summary of 123 patient reviews, February 2014–September 2026, updated September 2026
Bates Orthodontics is a Diamond Invisalign Provider offering comprehensive orthodontic services including Invisalign, Lightforce 3D printed braces, traditional braces, and retainers for patients ages 7-82.
The practice operates four locations in Richmond and emphasizes customized treatment plans with a conservative approach to early childhood orthodontics.
Treatments offered
Who They Treat
Bates Orthodontics - West End provides orthodontic treatment for the following age groups:
Technology & Equipment
Bates Orthodontics - West End uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Dr. Sheldon Bates, DMD, MSD
NPI verified · no bio or photo on file
Dr. Scott Philips, DDS
NPI verified · no bio or photo on file
Dr. JEFFREY WILLIAM BEYER --, DDS
NPI verified · no bio or photo on file
Insurance accepted
2 plans listedWhat patients say
Latest review 8 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
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| Theme | Praise | Criticism |
|---|---|---|
| The orthodontist | 29 | 1 |
| Friendly staff | 28 | 2 |
| Treatment results | 22 | 0 |
| Scheduling & wait times | 16 | 1 |
| Great with kids | 15 | 1 |
| Clear explanations | 13 | 0 |
| Gentle, comfortable care | 14 | 0 |
| Office & technology | 7 | 0 |
Recent reviews from Google
Bates Orthodontics is FANTASTIC!!! My daughter has been a patient there for 5 years and just recently got her second phase of braces off and it almost made me sad because there will soon be a time when we don't get to come in for appointments! Everyone from Dr. Bates and Dr. Phillips, to their clinical assistants, to their treatment coordinators/front office, to Abby, their manager, are all so amazing and kind!!! They have made the whole braces experience so fun and easy for my kid and I am forever grateful for the beautiful smile they gave her! Thanks Bates team!!!!!
I can’t say enough good things about Dr. Bates and his team! The office has such a warm and welcoming atmosphere, and everyone on the team is incredibly kind. They’re also very efficient – my appointments always ran on time and the whole Invisalign process was smooth from start to finish. I’m so happy with my results. I can't recommend them highly enough!
My daughter has been a part of Bates Orthodontics for about 6 years, and she LOVES it!! Their staff is so kind and anxious to help. The experience never gets old, and her teeth are amazing thanks to Bates Orthodontics! Thank you for everything you do 🙏🏼💯🦷
Nice front desk service. Their X-rays experience was a bit challenging. The machine was a bit clunky. I felt informed and treated with consideration. The Dr. Was very patient and answered all my questions. I had to wait a bit for him. I wish the technician was different from the financial coordinator. It was a lot for one person to take the pictures and the paperwork. This was a unique experience. I will go back for the treat plan after I do some research.
They make you feel welcome and do a great job of explaining everything you need to know about your treatment plan. Everyone is friendly and seems to really enjoy what they do. Glad I chose them for my braces!
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