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  4. /Bates Orthodontics - Northside Richmond
AAO MemberInvisalign ProviderAccepting new patients

Bates Orthodontics - Northside Richmond

Bates Orthodontics provides orthodontic care for children, teens, and adults at four locations in the Richmond, VA area.

3408 Hermitage Rd, Richmond, VA 23227
5.0(189 reviews)
Call Now(804) 934-9292Book OnlineWebsiteDirections

About Bates Orthodontics - Northside Richmond

Ceiling TVs and a therapy dog greet young patients while Dr. Sheldon Bates personally handles fixes like a broken bracket the next day.

Reviews at Bates Orthodontics point to an office that feels more like a modern retreat than a typical orthodontic practice, with a therapy dog, games, and ceiling TVs mentioned often alongside the clean, updated space. Dr. Sheldon Bates is frequently credited with explaining treatment plans thoroughly, including fixing a broken bracket personally and reviewing second opinions that led to shorter timelines. Several reviews note treatment finishing on schedule or earlier than expected, whether for braces lasting close to two years or Invisalign corrections like fixing an overbite in a teenager.

Summary of 133 patient reviews, August 2019–June 2026, updated September 2026

Bates Orthodontics provides orthodontic care for children, teens, and adults at four locations in the Richmond, VA area.

The practice offers traditional braces, clear braces, Invisalign, and LightForce braces, with personalized treatment plans and free initial consultations.

Treatments offered

InvisalignInvisalignEarly TreatmentEarly TreatmentClear AlignersClear AlignersTraditional BracesTraditional BracesClear BracesClear BracesRetainersRetainers
GuidesHow much does Invisalign cost? →Clear aligner costs explained →Adult braces cost guide →

Who They Treat

Bates Orthodontics - Northside Richmond provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Technology & Equipment

Bates Orthodontics - Northside Richmond uses modern orthodontic technology to deliver precise, comfortable treatment.

3D Digital Scanning
In-House 3D Printing
Remote Monitoring
3D printing
Dental Monitoring

Orthodontists at this office

provider
headshot

Bates

NPI verified · no bio or photo on file

Lead OrthodontistAccepting New Patients
provider
headshot

Dr. Scott Philips, DDS

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients
provider
headshot

Philips

NPI verified · no bio or photo on file

Accepting New Patients
provider
headshot

Dr. Sheldon Bates, D.M.D., M.S.D.

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients

Insurance accepted

2 plans listed
Delta Dental PPODelta Dental Premier
We work with many insurance companies. Each plan has its own benefits and rules, which we will help you navigate to maximize your insurance coverage.

What patients say

Latest review 4 months ago

What patients praise

  • The office is described repeatedly as clean, modern, and calming, with amenities like a therapy dog, games, and ceiling TVs that help nervous kids relax.
  • Dr. Sheldon Bates is noted for explaining treatment plans in depth and personally handling issues like a broken bracket the next day.
  • Reviews mention treatment finishing on time or earlier than originally estimated, including a nearly two-year braces case and quicker-than-expected progress.

Who it suits

  • Anxious or nervous kids
  • Families with multiple children in treatment
  • Adults considering Invisalign

Doctors patients mention

  • Dr. Sheldon Bates · 76 reviews
Last 12 months
1 review
averaging 5.0★
Owner replies
47% of reviews
Compared with Richmond
Higher rated than 83%
of 18 practices we track
Reviews per month
21
Oct 2023Sep 2026
Reviews per month
Oct 20230
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Dec 20230
Jan 20240
Feb 20242
Mar 20245
Apr 20241
May 202411
Jun 20240
Jul 202421
Aug 202410
Sep 20240
Oct 20240
Nov 202415
Dec 20248
Jan 20250
Feb 20250
Mar 20251
Apr 20257
May 20255
Jun 20251
Jul 20250
Aug 20250
Sep 20250
Oct 20250
Nov 20250
Dec 20250
Jan 20260
Feb 20260
Mar 20260
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May 20260
Jun 20261
Jul 20260
Aug 20260
Sep 20260
Star ratings
  • 5★188
  • 4★1
  • 3★1
  • 2★0
  • 1★1
Average rating by year
  • 20195.0
  • 20205.0
  • 20215.0
  • 20224.7
  • 20235.0
  • 20245.0
  • 20255.0
  • 20265.0
1★5★
Treatments patients mention
  • Braces33
  • Invisalign / clear aligners15
What patients talk about
PraiseCriticism
  • Friendly staff49
  • The orthodontist39
  • Office & technology21
  • Clear explanations20
  • Treatment results20
  • Great with kids17
  • Gentle, comfortable care13
  • Treatment timeline10
What patients talk about
ThemePraiseCriticism
Friendly staff490
The orthodontist390
Office & technology210
Clear explanations200
Treatment results200
Great with kids170
Gentle, comfortable care130
Treatment timeline100

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Recent reviews from Google

5.0
189 reviews
Ali Hameed
Ali Hameed
3 months ago
“

After nearly two years, my braces journey has officially come to an end. I couldn’t be happier with the results. A huge thank you to Dr. Sheldon and the entire team for their professionalism, attention to detail, and support throughout the process. Every visit was a great experience, and the results exceeded my expectations. I’m incredibly grateful for the confidence this new smile has given me

Review from Google

Shannon Logan
Shannon Logan
a year ago
“

If you are look for a great orthodontist this is the place. Staff was super helpful and nice. They made me good and did my braces on the same day!!! I had an issue with one of my brackets coming off that night. I to the office the next day and Doctor Bates himself fixed my issues no questions asked. I truly recommend this place.

Review from Google

Denai
Denai
a year ago
“

5 stars all around! The team is extremely caring & helpful, the doctors are very knowledgeable. I LOVE this ortho office & recommend them every chance I get. I started my treatment at a different office that estimated a way longer treatment time than Bates Orthodontics estimated. I even finished my treatment earlier than Dr. Bates estimated!! Highly recommend this place to anyone looking

Review from Google

Penelope Valentine
Penelope Valentine
a year ago
“

Excellent experience with Dr. Bates! He has the qualities of a great doctor: He listens well. He explains the possible treatment plans well and realistically. I highly recommend him!

Review from Google

N Melton
N Melton
Edited a year ago
“

My son (9 years old) is traumatized of the dentist so I was very nervous about his consultation appointment. When we arrived he was shaking and the ladies at the front desk could tell he was scared but they reassured my son everything will be okay and Dr. Bates and his assistant would take good care of him. The young lady that did his pictures and X-Rays was very understanding and patient with my son as he face his fears and asked her 101 questions. Dr. Bates answered all my concerns and questions and even took the time out to explain to my son in detail about the beginning of his braces journey. You can tell my son started to get comfortable with Dr. Bates and his staff because he requested Scout at his next visit to comfort him. I can’t wait to see the beginning of my baby journey in April. I highly recommend this orthodontics.

Review from Google

Read all 189 reviews on Google →

Questions about this practice

What orthodontic treatments does Bates Orthodontics - Northside Richmond offer?+
Bates Orthodontics - Northside Richmond offers: Invisalign, Early Treatment, Clear Aligners, Traditional Braces, Clear Braces, Retainers.
Does Bates Orthodontics - Northside Richmond accept dental insurance?+
Bates Orthodontics - Northside Richmond accepts Delta Dental PPO, Delta Dental Premier.
Does Bates Orthodontics - Northside Richmond offer free consultations?+
Yes, Bates Orthodontics - Northside Richmond offers a free initial orthodontic consultation. Call (804) 934-9292 or book online to schedule.
Is Bates Orthodontics - Northside Richmond accepting new patients?+
Bates Orthodontics - Northside Richmond is currently welcoming new patients in Richmond, VA. Call (804) 934-9292 or book online to schedule.
Where is Bates Orthodontics - Northside Richmond located?+
Bates Orthodontics - Northside Richmond is located at 3408 Hermitage Rd. Get directions: https://maps.google.com/?cid=8233262331246743907&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Bates Orthodontics - Northside Richmond?+
Bates Orthodontics - Northside Richmond office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–3:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Bates Orthodontics - Northside Richmond offer payment plans?+
Yes, Bates Orthodontics - Northside Richmond offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Bates Orthodontics - Northside Richmond?+
Bates Orthodontics - Northside Richmond is staffed by Bates, Dr. Scott Philips, Philips, Dr. Sheldon Bates. The practice is a member of the American Association of Orthodontists (AAO).
What is the patient rating for Bates Orthodontics - Northside Richmond?+
Bates Orthodontics - Northside Richmond has a 5-star rating based on 189 patient reviews on Google.

Research with AI

ChatGPTPerplexityClaude
3408 Hermitage Rd
Richmond, VA 23227
Get Directions
(804) 934-9292
batesbraces.com/northside/
Book Online
referrals@batesbraces.com
Open in Google Maps
Accepting new patients
Free Consultation
Payment Plans Available
In-House Financing
Online Booking Available

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 3:00 PM
SatClosed
SunClosed

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Back to Richmond Orthodontists

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