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Bates Orthodontics provides orthodontic care for children, teens, and adults at four locations in the Richmond, VA area.
About Bates Orthodontics - Northside Richmond
Ceiling TVs and a therapy dog greet young patients while Dr. Sheldon Bates personally handles fixes like a broken bracket the next day.
Reviews at Bates Orthodontics point to an office that feels more like a modern retreat than a typical orthodontic practice, with a therapy dog, games, and ceiling TVs mentioned often alongside the clean, updated space. Dr. Sheldon Bates is frequently credited with explaining treatment plans thoroughly, including fixing a broken bracket personally and reviewing second opinions that led to shorter timelines. Several reviews note treatment finishing on schedule or earlier than expected, whether for braces lasting close to two years or Invisalign corrections like fixing an overbite in a teenager.
Summary of 133 patient reviews, August 2019–June 2026, updated September 2026
Bates Orthodontics provides orthodontic care for children, teens, and adults at four locations in the Richmond, VA area.
The practice offers traditional braces, clear braces, Invisalign, and LightForce braces, with personalized treatment plans and free initial consultations.
Treatments offered
Who They Treat
Bates Orthodontics - Northside Richmond provides orthodontic treatment for the following age groups:
Technology & Equipment
Bates Orthodontics - Northside Richmond uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Bates
NPI verified · no bio or photo on file
Dr. Scott Philips, DDS
NPI verified · no bio or photo on file
Philips
NPI verified · no bio or photo on file
Dr. Sheldon Bates, D.M.D., M.S.D.
NPI verified · no bio or photo on file
Insurance accepted
2 plans listedWhat patients say
Latest review 4 months ago
What patients praise
Who it suits
Doctors patients mention
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| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 49 | 0 |
| The orthodontist | 39 | 0 |
| Office & technology | 21 | 0 |
| Clear explanations | 20 | 0 |
| Treatment results | 20 | 0 |
| Great with kids | 17 | 0 |
| Gentle, comfortable care | 13 | 0 |
| Treatment timeline | 10 | 0 |
Recent reviews from Google
After nearly two years, my braces journey has officially come to an end. I couldn’t be happier with the results. A huge thank you to Dr. Sheldon and the entire team for their professionalism, attention to detail, and support throughout the process. Every visit was a great experience, and the results exceeded my expectations. I’m incredibly grateful for the confidence this new smile has given me
If you are look for a great orthodontist this is the place. Staff was super helpful and nice. They made me good and did my braces on the same day!!! I had an issue with one of my brackets coming off that night. I to the office the next day and Doctor Bates himself fixed my issues no questions asked. I truly recommend this place.
5 stars all around! The team is extremely caring & helpful, the doctors are very knowledgeable. I LOVE this ortho office & recommend them every chance I get. I started my treatment at a different office that estimated a way longer treatment time than Bates Orthodontics estimated. I even finished my treatment earlier than Dr. Bates estimated!! Highly recommend this place to anyone looking
Excellent experience with Dr. Bates! He has the qualities of a great doctor: He listens well. He explains the possible treatment plans well and realistically. I highly recommend him!
My son (9 years old) is traumatized of the dentist so I was very nervous about his consultation appointment. When we arrived he was shaking and the ladies at the front desk could tell he was scared but they reassured my son everything will be okay and Dr. Bates and his assistant would take good care of him. The young lady that did his pictures and X-Rays was very understanding and patient with my son as he face his fears and asked her 101 questions. Dr. Bates answered all my concerns and questions and even took the time out to explain to my son in detail about the beginning of his braces journey. You can tell my son started to get comfortable with Dr. Bates and his staff because he requested Scout at his next visit to comfort him. I can’t wait to see the beginning of my baby journey in April. I highly recommend this orthodontics.
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