Platinum Dental of Provo

I decided to take a chance and have a few procedures at this dentist since I moved to Provo and needed to find a new dentist. The office itself is poorly furnished and very empty (it gives off the feeling of a cheap office). No magazine tables or couches or comfortable places to sit while you wait, just a big giant empty room with crappy chairs. The ugly wall art seems to be hand painted as well. It feels like they are trying to cut corners with every cost they can. The dentist who filled my cavity kept calling me by the wrong name MULTIPLE times after I had corrected him. It was extremely unprofessional. I had a custom fitted night guard made for several hundred dollars. The night guard I received was a poorly made 3D printed guard made of bad plastic. Each time I left I made sure I had paid the bill in full. But more than a month after my services were completed I received a text saying I owed several hundred dollars. I went into the office to ask about the charges. The billing girl told me that it was for a series of x rays that they HAD to do because I was a new patient. This dentist scams the insurance by racking up x rays and charging for them. If insurance doesn’t pay they send you the bill. In the end, I didn’t pay for the x rays but it was a bad experience and in general every service was over priced. The overall theme of this dentist is cheapskates that will overcharge. I was going to leave them be and not leave a review… however yesterday I received a text to confirm a cleaning I forgot I had scheduled (you know how dentists schedule cleanings every 6 months). I called to cancel my appointment and was met with a VERY high pressure phone call about needing to reschedule. I decided this place needs honest reviews so that people can find a better dentist in Provo!

I had gone to this dentist for the free initial exam because I was worried that I had a chipped tooth but no insurance. However, it ended up being that only one of my fillings had chipped. They did help me with a temporary fix for that. After that, I was told that I had around 7 cavities that had to be fixed as soon as possible (and they showed me a bunch of photos). I couldn’t afford to get them filled before I moved back to Japan (where everyone has healthcare and it’s cheap to visit the dentist). After I came back to Japan, I was told that I only have 1 cavity and 1 spot that needs to be watched.Really disappointed that I was told an amount that was MUCH more and I hope that my review causes others to get a second opinion before paying for any pricey work. The customer service and the dental hygienist that I had were great… so 2 stars instead of 1.

I just moved and had to find a new dentist to go to. Luckily my old dentist referred me to Platinum Dental, and I had the best experience with them. The staff was so kind, and Darlene was amazing and great at her job!!

Predatory billing warning! Dr. Williams is great, and did a wonderful job with my daughter's braces. If that were the end of it, this would be a 5 star review. Unfortunately, their billing team is terrible. I paid for my daughter's treatment up front. At the end of her treatment, I got a bill. I was surprised, because I thought I had paid it all. I called to get a copy of the actual bill, because all they send is the charges. The receptionists always said the person who does billing for Ortho was not there but they would ask her to call me. No one called me back. It took MONTHS of me calling over and over and over before I finally spoke to someone who told me it was paid, and the new charge was for future services that I never signed up for! The worst part is that my daughter's retainer had broken, and when I called I repeatedly asked to get a new one, and as her teeth started to shift and I got no response, it meant I would need to get her fitted for a whole new piece. In the end, by the time I finally got to talk to someone, her teeth had shifted so much it was almost like she never had braces at all. A complete waste of time, money, and effort just to end up back where we started. I will never go back to Dr. Williams because of this. They need a new billing team!

Scheduled a free appointment here and when I got here they told me I’d have to pay almost 200$ to have my daughter seen. Why didn’t anybody tell me that on the phone? Or call me back once they realized it? Then I’m frustrated and the front desk person is just smiling at me while I’m about to start crying in the lobby. Just because you have a smile on your face doesn’t mean you’re being nice or even compassionate. SO RUDE. Get your crap together.