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McKell/Packer Clicks to Dental provides orthodontic care in Provo, Utah, serving children, teens, and adults.

About McKell/Packer Dental
Cosmetic and reconstructive work — veneers, bridges, whitening, bonding — draws praise here, with Dr. Mark McKell and Dr. Chipman Packer credited for fixing problems other dentists missed.
McKell/Packer Dental is a general dental practice that also offers Invisalign, traditional braces, clear aligners, early treatment, and TMJ treatment. Reviews frequently highlight cosmetic and reconstructive results, from veneers and bridge work described as life-changing to whitening and bonding called phenomenal, and several patients note the practice fixed problems other providers had missed. The office is also noted for responsiveness, including same-day emergency repairs and after-hours availability, and some patients travel long distances rather than switch providers. Staff and hygienists are described as warm and attentive, with front-desk service that remembers patients by name.
Summary of 204 patient reviews, July 2021–September 2026, updated September 2026
McKell/Packer Clicks to Dental provides orthodontic care in Provo, Utah, serving children, teens, and adults.
The practice operates under the clinical direction of Dr. Mark McKell, Dr. Chipman Packer, and Dr. David Smith. The practice offers early treatment for younger patients who may benefit from interceptive orthodontic intervention during developmental stages. Families can schedule appointments through the practice's online booking system. McKell/Packer Dental accepts insurance and maintains in-network provider status with multiple major dental insurance plans. Because each doctor participates in different insurance networks, patients should review the provider schedule to confirm which specific plans apply to their assigned doctor. This network variation allows the practice to accommodate a range of coverage options depending on which clinician provides care. The practice has received a 5.0 rating across 680 Google reviews, reflecting patient feedback on clinical outcomes and practice operations. McKell/Packer Dental serves patients throughout the Provo area, though individual treatment plans depend on clinical evaluation and patient-specific orthodontic needs.
Treatments offered
Who They Treat
McKell/Packer Dental provides orthodontic treatment for the following age groups:
Orthodontists at this office
McKell
NPI verified · no bio or photo on file
Packer
NPI verified · no bio or photo on file
Smith
NPI verified · no bio or photo on file
Dr. Chipman Packer
NPI verified · no bio or photo on file
Dr. David Smith, PA
NPI verified · no bio or photo on file
Dr. Mark McKell, D.D.S.
NPI verified · no bio or photo on file
Insurance accepted
27 plans listedWhat patients say
Latest review 7 weeks ago
What patients praise
Who it suits
Doctors patients mention
Orthodontic care in reviews
Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.
| Oct 2023 | 16 |
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| Nov 2023 | 7 |
| Dec 2023 | 11 |
| Jan 2024 | 17 |
| Feb 2024 | 11 |
| Mar 2024 | 13 |
| Apr 2024 | 11 |
| May 2024 | 13 |
| Jun 2024 | 7 |
| Jul 2024 | 10 |
| Aug 2024 | 8 |
| Sep 2024 | 7 |
| Oct 2024 | 10 |
| Nov 2024 | 6 |
| Dec 2024 | 9 |
| Jan 2025 | 12 |
| Feb 2025 | 6 |
| Mar 2025 | 5 |
| Apr 2025 | 8 |
| May 2025 | 8 |
| Jun 2025 | 4 |
| Jul 2025 | 10 |
| Aug 2025 | 10 |
| Sep 2025 | 2 |
| Oct 2025 | 5 |
| Nov 2025 | 9 |
| Dec 2025 | 10 |
| Jan 2026 | 15 |
| Feb 2026 | 13 |
| Mar 2026 | 12 |
| Apr 2026 | 12 |
| May 2026 | 4 |
| Jun 2026 | 9 |
| Jul 2026 | 11 |
| Aug 2026 | 12 |
| Sep 2026 | 9 |
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 79 | 0 |
| Friendly staff | 60 | 0 |
| Gentle, comfortable care | 22 | 1 |
| Treatment results | 18 | 0 |
| Clear explanations | 16 | 0 |
| Scheduling & wait times | 17 | 0 |
| Responsiveness | 15 | 0 |
| Office & technology | 12 | 0 |
Recent reviews from Google
Dr. Packer is the best. He never seems rushed, and is always happy to talk with you. He is excellent in his care, and his staff is fantastic. I can’t recommend them highly enough.
My jaw is messed up from the cavity filling replacement I had... I think they hit a nerve when they gave me the 2nd anesthetic shot. The first time they gave me an injection, it did not totally numb the area. I couldn't really move my jaw afterwards for a few days... And it still hurts now and my appointment was on the 17th, today is now the 22nd. I am glad they fixed it and that it was covered by my insurance; but it was the most painful dentist visit I've had in my whole life; and I've had all 4 wisdom teeth removed same day and I was able to eat nachos that same day... Hopefully my next appointment is better; I have a teeth cleaning with them next; only because it's free with my insurance plan.
I've had many dentists in the past and this is by far the best dentist office me and my wife have been to. A little more pricey than other places, but worth every penny. Highly recommended!
I was referred by a close friend after a side by side accident. Dr. Mckell was awesome! 👏. Helped me when everybody else was a wait. Friendly staff, and great atmosphere. I'd recommend this office to everyone
I was looking for a new dentist and had some friends recommend McKell/Packer. The staff was super friendly and made me feel right at home. Dr. Packer was very nice, easy to talk to, and I can tell he’s good at what he does. And the teeth cleaning was great!
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