Brazos Family Dentistry

The office and employees are very helpful and polite. They no there job and thorough.

Libby did a good job cleaning, giving me information, scheduling, etc Everyone was on time, kind and helpful.

Update on the greedy staff error they tried to hide from the public: My dad got a response today in regards to the staff error that happened back in June. They admit that this was NOT an isolated error and at the time the appointment was scheduled over the phone, with a staff member, the dentist they scheduled patients with had been retired for a significant period of time already. They also admit that this particular dentist was the last one at this location that would accept Medicaid and the others wouldn't be renewing that contract, even for current patients at this time. They make sure to apologize for the inconvenience that their own staff caused, but they can fit you in IF YOU PAY CASH. This statement proves that they had availability, but refused to accept accountability, unless the patient paid them off. The staff error clearly shows a level of either greed or incompetency that shouldn't be experienced by ANYONE on a medical facility. There's no way this error happened to hundreds of people. This is a small dental facility so logically they probably only had a maximum between 6-10 people that this staff error affected. Instead of making things right with those patients and doing the procedures they were already scheduled for, they felt like it was an opportunity to embezzle money from poor people that have no money. Before anyone responds, realize that there's no excuse. ANY excuse in this situation is either intentional greed or incompetency. You choose:

If you're rich, they'll bend over backwards for you. If you're old, apparently they just don't care. My dad made an appointment with a person just 3 weeks ago and they wait until the day before his appt, to call and let him know that the dentist he has an appointment with has been retired for months and they don't even take Medicaid anymore. I hope anyone that reads this has to read it multiple times because there's no way it makes sense. How does a computer even allow them to make an appointment for someone who's not even there!? It almost makes as much sense as saying the number 5 is greater than the number 100. It's just not possible. So unless your staff is taking appointments with only pen and paper, I suggest you find more qualified people that can comprehend names, dates, and times before AI takes their jobs. Otherwise, I wish the same inconveniences for your elder family members.

This is a learning experience for me. It’s been good, painful and just fine all at different times. They always work me in and quick to educate me when I need it. They are very compassionate and patient with me. Thank you for always calling us back so Quickly.