Tap to connect directly with this practice
Board CertifiedAAO MemberAccepting new patients
Smiles Orthodontics
Smiles Orthodontics is a board-certified orthodontic practice in El Paso, TX.
855 N Resler Dr Ste A, El Paso, TX 79912
5.0(529 reviews)
About Smiles Orthodontics
Staff members greet patients by name and keep coffee brewing in the waiting room, while Dr. Silvia Menendez catches issues other orthodontists missed and opens the office for weekend emergencies.
Reviews at Smiles Orthodontics describe a practice built around attentive front-desk service, with staff remembered for learning names and helping families juggle multiple children's appointments. Dr. Silvia Menendez is frequently credited with spotting problems overlooked by a prior orthodontist and explaining braces, aligner, and retainer plans in detail before treatment begins. Several reviews mention the office opening on a Saturday or squeezing in same-day visits for broken expanders or lost aligners, and families note minimal wait times on a typical visit.
Summary of 200 patient reviews, November 2022–September 2026, updated September 2026
Treatments offered
Clear AlignersTraditional BracesEarly TreatmentSurgical OrthodonticsInvisalignClear BracesSelf-Ligating Braces
Who They Treat
Smiles Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Smiles Orthodontics uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Custom Wire Technology
iTero/TRIOS
SureSmile
Orthodontists at this office
provider
headshot
headshot
Silvia Menendez, DDS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
headshot
headshot
Dr. MICHAEL HAMP MOORE --, D.D.S.
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients17 yrs experience
Insurance accepted
5 plans listedAetnaCignaDelta Dental PPOHumanaUnited Concordia
Smiles Orthodontics does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 7 weeks ago
What patients praise
- Staff are repeatedly described as remembering patients by name and helping coordinate appointments for families with several children in treatment at once.
- Dr. Silvia Menendez is credited with catching issues a previous orthodontist missed and explaining each stage of treatment before starting it.
- The office has opened on a Saturday and fit in same-day visits for broken expanders or emergencies mid-treatment.
Who it suits
- Families with several kids in treatment at once
- Young children needing early orthodontic care
Doctors patients mention
- Dr. Silvia Menendez · 65 reviews
- Last 90 days
- 16 reviews
- averaging 5.0★
- Last 12 months
- 51 reviews
- averaging 5.0★
- Owner replies
- 100% of reviews
- Compared with El Paso
- Higher rated than 88%
- of 21 practices we track
11
Oct 2023Sep 2026
| Oct 2023 | 10 |
|---|---|
| Nov 2023 | 11 |
| Dec 2023 | 4 |
| Jan 2024 | 5 |
| Feb 2024 | 8 |
| Mar 2024 | 2 |
| Apr 2024 | 2 |
| May 2024 | 0 |
| Jun 2024 | 3 |
| Jul 2024 | 5 |
| Aug 2024 | 2 |
| Sep 2024 | 4 |
| Oct 2024 | 4 |
| Nov 2024 | 4 |
| Dec 2024 | 5 |
| Jan 2025 | 2 |
| Feb 2025 | 5 |
| Mar 2025 | 7 |
| Apr 2025 | 4 |
| May 2025 | 2 |
| Jun 2025 | 5 |
| Jul 2025 | 8 |
| Aug 2025 | 3 |
| Sep 2025 | 2 |
| Oct 2025 | 0 |
| Nov 2025 | 6 |
| Dec 2025 | 0 |
| Jan 2026 | 6 |
| Feb 2026 | 5 |
| Mar 2026 | 5 |
| Apr 2026 | 4 |
| May 2026 | 1 |
| Jun 2026 | 7 |
| Jul 2026 | 7 |
| Aug 2026 | 7 |
| Sep 2026 | 2 |
- 5★488
- 4★8
- 3★2
- 2★1
- 1★1
- 20175.0
- 20185.0
- 20195.0
- 20205.0
- 20215.0
- 20224.9
- 20234.9
- 20245.0
- 20255.0
- 20265.0
1★5★
- Braces29
- Retainers9
- Invisalign / clear aligners7
PraiseCriticism
- Friendly staff115
- The orthodontist53
- Treatment results37
- Great with kids32
- Scheduling & wait times29
- Clear explanations25
- Gentle, comfortable care13
- Responsiveness13
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 115 | 0 |
| The orthodontist | 53 | 0 |
| Treatment results | 37 | 0 |
| Great with kids | 32 | 0 |
| Scheduling & wait times | 29 | 0 |
| Clear explanations | 25 | 0 |
| Gentle, comfortable care | 13 | 0 |
| Responsiveness | 13 | 0 |
Recent reviews from Google
5.0
529 reviews
Gilbert Melendez
4 weeks ago
I am very pleased with the services that I have been receiving from Dr. Menendez & her amazing staff. I am a current patient doing clear aligners and couldn’t be more delighted. Dr. Menendez is straight forward and speaks with clarity about the process and it shows that patient care is something she takes seriously. The office is immaculate and her staff is well trained and extremely knowledgeable. Keep up the great work!!
Pily Vega
Edited a month ago
The staff are great, especially Shell. The whole treatment process was excellent. They explained everything in great detail. My son really enjoyed his visits at Smile orthodontist.
D R
Edited a month ago
I took my daughter here. Everyone and I mean every single person there is fantastic. They're quick, friendly ,knowledgeable, and super flexible about payments. Super positive environment. I drive from horizon city to the Westside because of the service provided by the employees. There's a closer one near me but my daughter insisted we keep with the west side. Thank you to all of you.
Sylvia Eugenia Villarreal Vidales
2 months ago
The service provided and the expertise of all the orthodontists as well as administrative personnel is very professional and excellent.
Olson Smith Jr
2 months ago
My experience was exceptional. The environment fostered a sense of warmth and hospitality.
Questions about this practice
What orthodontic treatments does Smiles Orthodontics offer?
Smiles Orthodontics offers: Clear Aligners, Traditional Braces, Early Treatment, Surgical Orthodontics, Invisalign, Clear Braces, Self-Ligating Braces.
Does Smiles Orthodontics accept dental insurance?
Smiles Orthodontics accepts Aetna, Cigna, Delta Dental PPO, Humana, United Concordia.
Does Smiles Orthodontics offer free consultations?
Yes, Smiles Orthodontics offers a free initial orthodontic consultation. Call (915) 585-8595 to schedule.
Is Smiles Orthodontics accepting new patients?
Smiles Orthodontics is currently welcoming new patients in El Paso, TX. Call (915) 585-8595 to schedule.
Where is Smiles Orthodontics located?
Smiles Orthodontics is located at 855 N Resler Dr Ste A. Get directions: https://maps.google.com/?cid=10314095272659824078&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Smiles Orthodontics?
Smiles Orthodontics office hours: Mon 9:00 AM–6:00 PM, Tue 8:00 AM–5:00 PM, Wed 7:30 AM–3:00 PM, Thu 8:30 AM–5:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does Smiles Orthodontics offer payment plans?
Yes, Smiles Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Smiles Orthodontics?
Smiles Orthodontics is staffed by Silvia Menendez, Dr. MICHAEL HAMP MOORE --. The practice is a member of the American Association of Orthodontists (AAO) and board-certified.
What is the patient rating for Smiles Orthodontics?
Smiles Orthodontics has a 5-star rating based on 529 patient reviews on Google.
How long has Smiles Orthodontics been in practice?
Smiles Orthodontics has been providing orthodontic care since 2012, serving the El Paso, TX community for over 14 years.
Research with AI
Accepting new patients
Est. 2012
Free Consultation
Payment Plans Available
Weekend Hours
Evening Hours
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon9:00 AM – 6:00 PM
Tue8:00 AM – 5:00 PM
Wed7:30 AM – 3:00 PM
Thu8:30 AM – 5:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listingNearby orthodontists in El Paso
Within 2 miles
Smile Straight Orthodontics - Dyer
4.9 · (764) · El Paso
✓ Board certified · AAO member
Gaynier Orthodontics
5.0 · (365) · El Paso · 0.4 mi
✓ Board certified · AAO member
Smile 4 Less Orthodontics West El Paso
4.9 · (55) · El Paso · 1.7 mi
✓ AAO member · Free consult