Boutros Orthodontics

We love Dr. Boutros. She sees both of my kids for orthodontics. They both had expanders and now my son also has braces. She is very tolerant of his adhd, sensory needs as well. She makes time for us, fits us in when something breaks, and provides wonderful support. Her office is full of happy and smiley people!

Dr. Boutros and her staff are so great. They are very helpful and kind. They gave my daughter back her confidence. She now has such a beautiful smile thanks to the wonderful people there at Boutros Orthodontics. I will be coming back with my son in a couple of years.

Dr Boutros and the team are amazing Incredible experience from start to finish! I got braces here and couldn’t be happier with the results. Dr Boutros is knowledgeable, patient, and truly takes the time to explain everything. Ericka is friendly, skillful and made every visit comfortable.

Scroll down to the other one-star review. I had an identical experience. Everything seems fine until you have a complaint, at which point you either get ignored like the other reviewer or, in my case, asked to leave the office. Let me share my experience with them. I began by spending a significant amount on my invisible aligners. No one informed me that once I completed this process, I would need an additional set of easy invisible aligners for nighttime for the rest of my life! I was never told that the invisible aligners I paid thousands for, which i had 24/7 for a year, wouldn't actually straighten my teeth and that I would need a wire stick to my teeth for the rest of my life. Only a few months after installing the wire it broke. I called the clinic to report that the wire had broken just a few months into treatment and that I needed a replacement, I wasn’t told I would have to pay $350 I to fix it. No one warned me about this fee, despite their claims to the contrary. (I told the lady that the call should be recorded and she can listen to it and see that nobody ever told me about the fee before arriving to the appointmen). Just to clarify, the only reason I had to get the wire ‏instolled is that the original invisible aligners failed to straighten my teeth. After requesting to speak with the doctor several times, she finally came accusing me of being dramatic and loud (which I take fully responsibility for I did lost my patient in respond to the rudeness of the other workers) and asking me to leave the office, stating she wouldn't address the issue at that moment. I am extremely disappointed. It feels like they withhold crucial information from their patients to extract more money from them later, and once patients catch on to their methods, they avoid them. it sure feels like they take advantage on the fact that you’ve paid upfront and now you committed to the process unless you want to change a doctor and then you will pay again. I wish I would’ve read the one star review before. at this point I’m waiting for them to get back with me so I can get my wire fixed. I will keep you posted on what happened. Scroll down to see their respond on how they’re not taking responsibility how great their customer service is and how much it’s all my fault.

I trust Dr. Boutros and her staff to take good care of my girls. They make us feel welcome and at home. My insurance doesn’t cover orthodontic care for my girls, so the payment plans were really helpful. I highly recommend them for the whole well rounded warm and professional experience.