Elite Smiles PLLC

Dr. Fellner and his assistant Alliyah were amazing! I had serious tooth pain over the weekend was able to get in on Monday morning. Showed up a couple minutes late and basically walked right back. Staff there were very welcoming and listened to my needs and concerns. I think everyone I saw going back to the room had a smile and greeted me. Dr. Fellner was very professional and made sure I was in zero pain the whole time. He also walked me through every step of the appointment and didn’t make me feel stupid for asking questions. He and Alliyah also walked me through my treatment plan and answered all of my questions. I went back today for a cleaning and again had to wait maybe 5 minutes. I’ve been to a lot of dental offices and stress a lot about going but honestly this office made me feel at home and welcomed. From just the few experiences I had this week this will definitely be my new dental provider moving forward

Very scammy. Do not sign up for their "payment plan". It's a bait & switch. They claim $50/mo for a year (cancel anytime), but then continuously send you a barrage of messages claiming you owe them up front, contrary to the terms of the plan they're selling you. They claim you can opt out anytime. They fail to inform you they take your money, but you're allowed to opt out of them performing the services you already paid for under the bait & switch. After repeated attempts to contact their accounting department, they keep kicking the can down the road long enough to get your money, then ghost you. I initially went for a procedure, then they roped me into an initial exam, then they roped me into a "savings plan". Then they took my money without performing services. Now they disappeared. Far from my initially fantastic review. AVOID AT ALL COSTS!

My son Byron had to have a root canal. The Dr that was suppose to do the procedure had an emergency and had to leave. Dr Fellner stepped in and did the root canal, and prepared a temporary crown. He made my son feel at ease, and was so very kind. I feel he went above and beyond. My son and I want to thank him for his patience and expertise, and a thank you to his staff. I highly recommend Dr Fellner

This place will mess up your teeth if they don't like you. They broke one of my teeth. Then they were going to leave it in my mouth to rot. So I told them I'm not leaving until they pull it out. Then they said they would put an implant in. They said doctor Sims wasn't going to do it because Dr. Robertson did the wrong procedure. Just don't go there if you want to keep your teeth. You shouldn't need to get your teeth cleaned unless you don't do it yourself or good enough. I should have listened to my mom and dad. I don't need to go to the dentist. Nothing wrong with your teeth. Hard lesson learned.

I’ve been sitting on this for a while, but I had a truly traumatic experience at this dentist. I am a student at UT and get my normal care at a different dentist in my hometown. While in Knoxville, I had a filling fall out and was in extreme pain. I turned to this place since it was very close and I needed service quick. When I went in for the consultation they told me I had another cavity on the other side of my mouth that I was already aware of. I let them know that my home dentist would be fixing it at a later date and that I just wanted to get the painful missing filling fixed. I went in to get the filling done the next day and they immediately numbed the cavity on the opposite side of my mouth. I panicked and told them that it was the wrong side and they responded with saying that they would be doing this cavity today and they would deal with the missing filling another day. I told them that I absolutely did not want that cavity filled by them and reminded them that the missing filling was extremely painful and was the only thing I wanted fixed. I also had to remind them multiple times that I needed more numbing shots than normal because I have a high tolerance to them. Shortly into them numbing me, the dentist threatened me with a root canal if the second shot wasn’t working. I reminded them AGAIN that I needed more shots and average and they just went “Oh! I wish you had told me that!” and then carried on numbing instead of going for the root canal. Above all else, the absolute worst part is that they charged my insurance TEN THOUSAND DOLLARS FOR JAW SURGERY THAT I DID NOT HAVE. It’s been a little over a year, but the experience was so genuinely awful I’m scared every time I have to go to the dentist.