Palmetto Smiles of Charleston Family, Cosmetic & Implant Dentistry

From the moment I walked through the door until the moment I left the chair, I felt completely comfortable and confident in this dental office. The entire staff was warm, welcoming, and professional. My dental technician, Crystal, was absolutely amazing. She took the time to explain everything to me clearly and in great detail, which made the entire experience feel reassuring and positive. She helped me understand what was going on and gave me confidence that the issues I’ve been dealing with can be resolved with proper care. When Dr. C came in, he also spent a generous amount of time walking me through a clear plan for improving my oral health. I truly appreciated the effort he put into making sure I understood each step of the process and what to expect moving forward. This was honestly the first time in my life that I did not feel anxious or afraid while visiting a medical office. I’m very grateful for the kindness, patience, and professionalism shown by everyone there. I highly recommend this practice to anyone looking for compassionate and thorough dental care.

We were explicitly told this office accepted our insurance. Based on that representation, we proceeded with treatment. When it came time to pay, we were charged $1,200 out of pocket for deep cleanings for both my husband and me. We were led to believe the high cost was simply because the procedures were “deep cleanings,” and when we questioned why our insurance was not significantly reducing the balance, we were told that insurance companies “don’t always cover the full amount.” That explanation was misleading. We later learned the office does not accept our insurance at all — which directly contradicts what we were told before treatment. In other words, we made a financial decision based on inaccurate information provided by their staff. When we confronted the office, the response was that the employee who gave us this information “no longer works here.” That does not resolve the issue. Staff turnover does not absolve a business of responsibility for misinformation given to patients. We were told someone would follow up to address and correct the situation. No one ever did. No resolution. No accountability. This experience demonstrates a serious lack of transparency in billing practices. Patients deserve clear, honest communication about insurance and costs before agreeing to treatment — not after being charged. The only positive aspect of our visit was our dental hygienist, Sam, who was professional, kind, and excellent at her job. She is the sole reason this review is not zero stars.

Palmetto Smiles was terrific. I reached out less than 24hrs before my visit. They fit me in and identified my issue. They went to great lengths to ensure my comfort and smooth my anxiety about the visit. Dr. Campbell, Elizabeth and his entire team were the perfect amounts of professional and hospitable. I couldn’t be more thankful for the sense of urgency to receive me so quickly, with me being a brand new patient. I can confidently recommend them to anyone looking for a dental team the Charleston area.

Natural. Painless. Helpful. Joyful. Those words describe the experience our family continues to have at Palmetto Smiles. We especially appreciate their non-toxic dental approach to support our natural lifestyle. They’re great with our 5 kids. And I have been pleased with their additional service of Invisalign. Can’t say enough good things!

I always have such a great experience at this dental office! The location is super convenient, and I was able to get an appointment that fit perfectly with my schedule. Check-in was quick and easy, and everyone at the front desk was so friendly and welcoming. The staff made me feel comfortable the whole time and explained everything clearly. Even the checkout process was simple ...no long waits or confusion. It’s nice to go somewhere that really values your time and treats you with care.