Access Dental Care

I initially left a positive review for Access Dental a few years ago, but this practice has gone downhill rapidly. My experience with them has been nothing short of frustrating. Even when I first praised them, they were constantly and aggressively trying to upsell me on dental treatments and add-ons I explicitly stated I did not need—I was only ever there for a basic cleaning. To make matters worse, they even tried to pitch Botox injections during a visit. Over the last three years, their reliability completely collapsed. They canceled and rescheduled my annual cleanings using excuse after excuse, leaving me with only one cleaning in a three-year span. After briefly trying another local office that also played cancellation games, I decided to give Access Dental one last chance for an urgent tooth pain issue. They saw me quickly and kept a scheduled cleaning appointment, but when I arrived, the receptionist told me I was "maxed out on visits" and demanded an unexpected $65 upfront payment for a cleaning that is fully covered by my insurance. When I rightfully questioned this and stated I would no longer be coming back, I simply walked out.To add insult to injury, I received a formal dismissal letter in the mail today stating they would no longer provide my care. It’s a ridiculous power trip and a form of harassment considering I had already fired them in person days prior. Save your time, your teeth, and your sanity—avoid this practice. Just an additional note, upon reading other individuals reviews I noticed that this practice is very unprofessional with a lot of their responses to their reviews! Instead of just saying, we are sorry in regards to your experience they go on parading a patient on their review, which is wrong! It’s an Unnecessary aggressive approach to a former patient!

They constantly schedule appointments and then cancel or reschedule them without proper notice sometimes you don’t find out until you’ve already shown up after taking time off work and traveling a long way. Yet if YOU are even a few minutes late or have to cancel, they’re quick to send you a notice saying they won’t treat you anymore. The double standard is ridiculous. The receptionist is especially rude and unprofessional, and the staff seems inexperienced with basic dental X-rays and equipment, making the process unnecessarily painful. This clinic seriously needs to work on its scheduling, communication, staff training, and customer service.

I have been scared of dentists since I was a child but this place truly made me feel at ease. For my initial intake Pauv was extremely friendly and accepting and did everything she could to make me feel comfortable during my visit. We went through my x-rays and she explained everything to me tooth by tooth. Dr. Gorman treated me and was also super kind and made me feel super comfortable. I had an extraction today and Dr. Gorman and the assistant did everything they could to make me as comfortable as possible. They stopped when I indicated I was in pain and applied more numbing, they answered all questions I had and even joked a little to keep it light hearted since I was so nervous. I did not feel any pain during or after the procedure and feel very comfortable now resting. I am excited to continue my dental care at Access they are truly a great team!

Great reception. On time, explained procedure being done. Made you feel very comfortable during test. Explained what to expect for next few days, and give us a call if any extra pain or wuestions

Very professional, knowledged, skilled. They are gentle asks you if you are okay, need anything…. Will answer questions for you. Very good team working together . I will definitely recommend to others. Love Mrs.T