DentalWorks & Orthodontics Secor Square

This dental office truly exceeded my expectations. The entire team made me feel comfortable, respected, and well cared for throughout my appointment. They were patient, gentle, and very attentive, and I never felt rushed. I especially appreciated how clearly they explained everything and checked in with me during the treatment. The office was also clean, organized, and welcoming. I am very happy with the care I received and would confidently recommend this office to others.

Seriously considering filing a complaint to the dental board and contacting my insurance regarding the care received at this office. I’ve been coming to this office the last 3 years. Each time I got a write up for my plan of care and costs and what my insurance covers. Next week come in for my visit the bill is always changing. This has happened at nearly every appointment except the last. This year I came in to have cavities filled. Dr. A (female) worked on 4 of my back teeth. Immediately after the visit 2/4 teeth had obvious bad fillings and I had pain. When I did not prior to this appointment. My bite was so high in the back I could not close my mouth properly the tooth made contact before anything else, I had to hold my jaw open causing pain. One filling towards the front was visibly open (pain), significant gum trauma, the back tooth was shredding floss. Next appointment for an adjustment she fixed the front and argued with me about the back tooth not believing me when I said it shredded floss. Hygienist took X-rays showing that tooth the filling did not meet my tooth leaving a gap. She didn’t want to fix it until I pushed and told her a cavity would get in there again. I requested a new Dr. when I set the appointment for that one to be fixed. She came in that appointment I told her I requested someone else she argued with me about it for about 15 minutes. I explained to her 2/4 teeth she worked on needed redone, along with one tooth being way too long affecting my bite, and my gums were burned raw took over 3 weeks to heal. She then told me I waited too long to get the cavity filled it wasn’t her fault 75 % of my tooth needed rebuilt. Shouldn’t that have been a crown then??? Why do a filling? But shame me the client who has been maxing out their insurance every year to try and fix their teeth. I asked her who was in charge or management in the office I’d like to speak to them, she told me I had to call corporate. Call the number online and they said there is an office manager and she would leave a note for him to give me a call back. Never got a call back. My bite is still off I have big gaps between the teeth they worked on, significant gum trauma and pain. My gums are still red and inflamed a month after the original appointment. I am about to happily pay out of pocket at another office for them to look at the work they have done, review all the X-rays they took last few years. I am REALLY hoping for everyone, I don’t find more evidence of negligence and malpractice from this office.

I love this place! All the girls are great-friendly, professional, and always happy to help. Dr.A is amazing. I am a baby when it comes to pain. Dr.A is so great at her job that every experience that I have had here has been painless. I can’t even feel the injections, and she hits the right spot the first time to numb the full area effectively. I had an issue with a chipped tooth this week and they were able to get me in and out quickly, with a job well done!

We loved our experience with Dental works. From the moment you walk in Adam greets you by name with a smile. Maria was our favorite hygienist (they are all great) !! She’s extremely personable, down to earth and cares about her patients. We ran into one small delay with our retainer but the office made everything right in a timely manner. Would recommend to anyone who needs braces.

I had an outstanding experience here and highly recommend them! The two front desk receptionists were incredibly responsive, knowledgeable, kind, and detailed. Everyone else I interacted with—the X-ray technician, the person who completed my periodontal evaluation, the clinician who handled my cleaning and perio treatment, and the dentist who performed my dental exam—were all extremely polite, caring, and thorough in their work. I am thrilled with the final results!