Dakota Smiles

The staff that took care of my husband was great.

The best dental facility I’ve been to, hands down!

It’s taken me one year to write this review about Dakota Smiles and the rude, condescending and immature behavior of Dr. Charles Duchsherer who agreed to see me on an emergency basis on Friday, May 16, 2025 and then proceeded to yell at me about never coming into his dental clinic again without an appointment. My dental issue was my TMJ (joints) were so painful, I literally thought the top of my head was going to explode. My 10-year old Afghan grandson, Nadim had been declared brain dead earlier that morning at Sanford Hospital after 4 days in the ICU due to a ruptured vascular brain aneurism during PE at Aurora Elementary School Tuesday, May 13, 2025. Nadim’s parents and I were in the school office when the ambulance personnel transferred Nadim from the nurses’ office to the ambulance and tried to resuscitate him for 50 minutes while I waited to drive the parents to Sanford Hospital behind the ambulance. Dr. Charles Duchsherer didn’t care to professionally assess my symptoms that I initially thought were teeth related. Instead, he continued to treat me like I was in Kindergarten by repeating over and over again maniacally to never come to the dental clinic again without an appointment while I sat in the treatment chair. Finally, I asked Dr. Charles Duchsherer to stop yelling, repeating himself over and over again and treating a 63-year old grandmother of seven grandchildren like I was in Kindergarten. Now the yelling changed to “I’m not yelling and you don’t have to be my patient, if you’re going to say “I’m yelling” at you”. I said nothing, but Dr. Charles Duchsherer started debating with himself about whether or not I should be a patient at his dental clinic for asking him to stop yelling at me while I sat in the dental treatment chair. Finally, without any dental care, Dr. Charles Duchsherer decided I should leave after being his patient for more than a decade and never come back. Of course, I obliged his unhinged and dismissive request and my husband, father and Afghan son transferred our dental care to Vetter Dental where we are treated kindly, respectfully and professionally. I also will be going to an Oral Surgeon at the Mayo Clinic in Rochester, MN to have my bone-on-bone TMJ (joints) replaced with prosthesis joints this summer. I suffer from Ehlers-Danlos Syndrome, a connective tissue disorder and I’ve had both thumb joints replaced because they were bone-on-bone age 58 with the arthritis of a 95-year old woman as per my orthopedic surgeon. Dr. Charles Duchsherer was aware of my connective tissue disorder and treating it with endontist Dr. Jung who is a superb professional. I highly recommend that Dr. Charles Duchsherer’s juvenile behavior as I left the dental office be addressed with a mental health assessment. Why? Dr. Charles Duchsherer came to the check-out area I was told to stand and wait, smirked at me (someone old enough to be his mother), jumped up to touch archway on the way to his office and looked back at me with a grin as he took a swig of some Mountain Dew in a bottle, relishing his juvenile treatment and condescending attitude to a patient of his for more than a decade. Dr. Charles Duchsherer needs to seek help for his erratic and questionable mental health stability.

Went there as a kid throughout my teen years, recently at 17 stopped going and went somewhere else. The new place said the fillings were done poorly, which I agree, were always sharp and unpolished. Felt like they were more focus on money than patients concerns. Also felt ashamed of my teeth when I went, and they never made me feel more comfortable about my teeth. I wanted to hide my teeth after ever appointment feeling like a disapiontment that I still had cavities even with my hard work. No communication, never told that I had cavities only parents were notified, but even then they only mentioned the 10 that were on one side and didn't mention the other 10 on the other side. I was never notified what was going on with my teeth, even if I was a child let them know in words that make sense to the kids. Felt more like a experiement than a person or patient they were helping. Do not recommend.

My appointment at Dakota Smiles was a great experience. My hygienist, Abby, was calm, gentle, and made me feel comfortable. My dentist Dr. Terveen, was friendly, thorough, and professional. I felt well taken care of in a timely way. I will always go to Dakota Smiles!