Crown Point Orthodontics

I had a great experience at Crown Point Orthodontics! The staff was super friendly and welcoming. They explained everything clearly and made me feel comfortable throughout the whole process. The office was clean and organized, and everyone was very professional. I’m really happy with my experience and would definitely recommend them!

Very disappointed with the receptionist and customer service. It takes a long time for anyone to answer the phone, and when they do, they seem unwilling to help or follow up. I sent important documents by email and had to keep calling because nobody confirmed they received them. Later they said the email was in spam, but still nobody called me back as promised. Communication is very poor and unorganized. Because of the front desk experience, I decided to go to another orthodontist office. The doctor was nice during the visit, but the customer service needs major improvement.

My son was referred to this orthodontist by his current dentist (Six Sigma Dental) for braces. It was not too far away from our home and located in the same business center where the Social Securtity administration office is located. They do have parking spaces in front of the building, and it's never been super busy or packed when we have gone. The employees are super nice every time, and the receptionists are super nice and knowledgeable. We always arrive about 15 minutes early to our appointments and always seen on time. The Dr. is super knowledgeable and explains things in a way that you understand completely, and even if you have questions, she is very patient and answers the question until you fully understand. This last time we went, my son got his top braces put on, and the process was super simple. My son was super nervous, but after he stated, "That was easy." They made him feel comfortable and went through all the after care instructions thoroughly. Definitely recommend them for any orthodontist services.

The front desk staff is consistently rude. Phone calls and voice mail messages are almost never returned. We recently moved and had a change in insurance. The office keeps giving me the run-around about completing the transfer form for my daughter. It's clear that they do not make it easy to transfer care from there. My daughter's orthodontic care has been delayed because of it.

Recommended this business to some friends and they had nothing but great things to report back. The staff was caring and very personable. The receptionist asked all the necessary questions to help make the experience that much more enjoyable