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Accepting new patients

Town Dental

Town Dental provides orthodontic treatment in Tonawanda, NY, including braces and clear aligner therapy.

3839 Delaware Avenue, Tonawanda, NY 14217
4.1(66 reviews)
Call Now(716) 874-9981WebsiteDirections

About Town Dental

Dr. Piazza is credited with calming severe dental anxiety and treating multiple children in the same family over the years, though front-desk complaints and billing frustrations recur.

Town Dental is a general dental practice that also offers Invisalign alongside its broader dental services. Reviews often single out Dr. Piazza for handling patients with significant dental phobia and for guiding families with several kids through treatment over long stretches of time, and some note driving in from well outside the area to keep seeing him. Cosmetic and restorative work comes up often as well, though a recurring $5 hygiene-instruction fee and insurance billing mix-ups draw repeated complaints, and several reviews describe the front desk as unwelcoming.

Summary of 60 patient reviews, February 2018–June 2026, updated September 2026

Photos

Treatments offered

InvisalignInvisalign
GuidesHow much does Invisalign cost? →

Who They Treat

Town Dental provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Adults
Ages 18+

What patients say

Latest review 5 weeks ago

What patients praise

  • Dr. Piazza is repeatedly credited with putting anxious and phobic patients at ease before procedures like root canals and extractions.
  • Several long-time families mention bringing multiple children here over the years for ongoing care.
  • Some patients say they travel well beyond Tonawanda specifically to stay with this office.

Things to know

  • Some reviews describe the front desk as rude or unwelcoming, in contrast to how they describe the clinical staff.
  • A few reviews mention frustration with billing, including a recurring hygiene-instruction fee and insurance issues that took months to sort out.

Who it suits

  • Patients with dental anxiety
  • Families with multiple children in ongoing treatment

Doctors patients mention

  • Dr. Piazza · 24 reviews
  • Dr. Martin · 9 reviews

Orthodontic care in reviews

Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.

Last 12 months
10 reviews
averaging 3.6★
Owner replies
42% of reviews
Reviews per month
3
Oct 2023Sep 2026
Reviews per month
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Star ratings
  • 5★47
  • 4★3
  • 3★2
  • 2★1
  • 1★13
Average rating by year
  • 20184.9
  • 20193.7
  • 20204.5
  • 20213.0
  • 20225.0
  • 20234.3
  • 20243.4
  • 20253.7
  • 20264.2
1★5★
What patients talk about
PraiseCriticism
  • The dentist34 / 4
  • Friendly staff23 / 6
  • Gentle, comfortable care15 / 1
  • Clear explanations11
  • Cost, insurance & financing2 / 8
  • Scheduling & wait times6 / 3
  • Responsiveness3 / 5
  • Treatment results5 / 1
What patients talk about
ThemePraiseCriticism
The dentist344
Friendly staff236
Gentle, comfortable care151
Clear explanations110
Cost, insurance & financing28
Scheduling & wait times63
Responsiveness35
Treatment results51

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Recent reviews from Google

4.1
66 reviews
Sue Fix
Sue Fix
2 months ago
“

They charge you a $5 fee for oral hygiene instructions...but yet give you none. Never answer their phones, they also will change an appointment type and not tell you. Who does that?? Receptionist is beyond rude, total attitude and eye rolls. Dentist himself is great. But support staff ruins it all for me.

Review from Google

Matt S
Matt S
4 months ago
“

Gave me back my smile. Smashed front teeth out as a kid gave me a partial that is like having real teeth and best customer service in the business.

Review from Google

Ryan McAvoy
Ryan McAvoy
7 months ago
“

I had my first extraction here. Dr. Piazza and his team performed smoothly and made me feel at ease!

Review from Google

Kevin Young
Kevin Young
8 months ago
“

I wasn't even a regular client... At 10am I had broken a tooth. I called immediately and they got me in at 5pm same day. My Dentist was very helpful, informational, and she did a great job. All in all, It was a great experience. I will definitely be going thier on a regular basis. 💯 🦷☝🏼

Review from Google

Courtney
Courtney
9 months ago
“

Would not recommend this place to anyone. Receptionist was absoultey rude and un professional when asking to seek an appoitment. She rolled her eyes when being caught and called out on such behavior she then proceded to go speak to another collegue and maybe she thought she was whispering but far from it. Then another lady receptionist came over and was yelling my personal info across waiting room instead of asking me to come back to counter... so um HIPPA violatoion at its finest. When I walked back to counter becuase I didn't want my personal information spread across the waiting room the other lady continued to have attitude problems as well. This is 10000% not how you treat patients. Definatley how you loose patients. Extremely unprofessional and if they didn't want to be bothered to do there jobs, maybe it is time to hire some new employees. Me and my family will never be returning.

Review from Google

Read all 66 reviews on Google →

Questions about this practice

What orthodontic treatments does Town Dental offer?+
Town Dental offers: Invisalign.
Does Town Dental offer free consultations?+
Yes, Town Dental offers a free initial orthodontic consultation. Call (716) 874-9981 to schedule.
Is Town Dental accepting new patients?+
Town Dental is currently welcoming new patients in Tonawanda, NY. Call (716) 874-9981 to schedule.
Where is Town Dental located?+
Town Dental is located at 3839 Delaware Avenue. Get directions: https://maps.google.com/?cid=958166721986182202&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Town Dental?+
Town Dental office hours: Mon 8:00 AM–5:00 PM, Tue 7:00 AM–7:00 PM, Wed 8:00 AM–5:00 PM, Thu 7:00 AM–3:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
What is the patient rating for Town Dental?+
Town Dental has a 4.1-star rating based on 66 patient reviews on Google.

Research with AI

ChatGPTPerplexityClaude
3839 Delaware Avenue
Tonawanda, NY 14217
Get Directions
(716) 874-9981
towndentalny.com/
info@towndentalny.com
Open in Google Maps
Accepting new patients
Free Consultation

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Credit CardsDebit CardsContactless / NFC
Mon8:00 AM – 5:00 PM
Tue7:00 AM – 7:00 PM
Wed8:00 AM – 5:00 PM
Thu7:00 AM – 3:00 PM
FriClosed
SatClosed
SunClosed

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Back to Tonawanda Orthodontists

Nearby orthodontists in Tonawanda

Within 1 miles

Amy Richter Orthodontics

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Tyska Alexander Orthodontics

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Edwin L. Tyska, DDS

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View all Tonawanda orthodontists →
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