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Town Dental provides orthodontic treatment in Tonawanda, NY, including braces and clear aligner therapy.
About Town Dental
Dr. Piazza is credited with calming severe dental anxiety and treating multiple children in the same family over the years, though front-desk complaints and billing frustrations recur.
Town Dental is a general dental practice that also offers Invisalign alongside its broader dental services. Reviews often single out Dr. Piazza for handling patients with significant dental phobia and for guiding families with several kids through treatment over long stretches of time, and some note driving in from well outside the area to keep seeing him. Cosmetic and restorative work comes up often as well, though a recurring $5 hygiene-instruction fee and insurance billing mix-ups draw repeated complaints, and several reviews describe the front desk as unwelcoming.
Summary of 60 patient reviews, February 2018–June 2026, updated September 2026
Photos
Treatments offered
Who They Treat
Town Dental provides orthodontic treatment for the following age groups:
What patients say
Latest review 5 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.
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| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 34 | 4 |
| Friendly staff | 23 | 6 |
| Gentle, comfortable care | 15 | 1 |
| Clear explanations | 11 | 0 |
| Cost, insurance & financing | 2 | 8 |
| Scheduling & wait times | 6 | 3 |
| Responsiveness | 3 | 5 |
| Treatment results | 5 | 1 |
Recent reviews from Google
They charge you a $5 fee for oral hygiene instructions...but yet give you none. Never answer their phones, they also will change an appointment type and not tell you. Who does that?? Receptionist is beyond rude, total attitude and eye rolls. Dentist himself is great. But support staff ruins it all for me.
Gave me back my smile. Smashed front teeth out as a kid gave me a partial that is like having real teeth and best customer service in the business.
I had my first extraction here. Dr. Piazza and his team performed smoothly and made me feel at ease!
I wasn't even a regular client... At 10am I had broken a tooth. I called immediately and they got me in at 5pm same day. My Dentist was very helpful, informational, and she did a great job. All in all, It was a great experience. I will definitely be going thier on a regular basis. 💯 🦷☝🏼
Would not recommend this place to anyone. Receptionist was absoultey rude and un professional when asking to seek an appoitment. She rolled her eyes when being caught and called out on such behavior she then proceded to go speak to another collegue and maybe she thought she was whispering but far from it. Then another lady receptionist came over and was yelling my personal info across waiting room instead of asking me to come back to counter... so um HIPPA violatoion at its finest. When I walked back to counter becuase I didn't want my personal information spread across the waiting room the other lady continued to have attitude problems as well. This is 10000% not how you treat patients. Definatley how you loose patients. Extremely unprofessional and if they didn't want to be bothered to do there jobs, maybe it is time to hire some new employees. Me and my family will never be returning.
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