CNY Dental Arts PLLC

I was trying to reschedule my cleaning appointment because I was in China and I did a cleaning there. I was honest about this but they said they need reference from the China dentist to know what they did to me in China. Well it was just a random dental office and they don’t do “references”. The lady on the phone said oh I will just go ahead and delete you because you can not see two different dentist. Well they just did a normal cleaning and I just need to reschedule a cleaning appointment. Is this a noble dental office that has so many rules to follow and people have to begging to stay in? That’s what I feel when reading the reviews. Maybe as a patient I just can not see two different dentist but yea it wasn’t making me feel comfortable. And it is alright because the dentist wasn’t doing a great job.

Dr. Chobor and her team member Tracy never followed up on their work to proceed with pre-approval for an oral appliance. Costly waiting times, the representative simply did not do her job and the Dr. Didn't care. Would recommend you avoid the provider, they dont care about delays in your care.

Very rude receptionist in billing. Harsh tone. And hung up before I could speak after asking about billing and insurance. Just stated that they can’t help and hung up. Never asked if that was the only form of payment

Absolutely unprofessional, I spoke with a man on the phone who wasn’t clear or sure about the dentist policy regarding insurance. A woman took over the phone call and said that she would report me for complaining about him not being clear. She asked for my insurance ID and went on to defend the man’s integrity and spirit. Her delivery was uncalled for. Furthermore, if the man had explained that the practice wasn’t accepting new patients (in the beginning of the call) then there wouldn’t have been a need for me to speak further. I felt disrespected and hope that future patients don’t receive the same energy from these people.

When I first started going here, I thought it was good - mainly the nice lady who cleaned my teeth. However, when I had to get some basic fillings -- they were done so poorly by the dentist that I had to go back mutilple times to get them fixed. And it was like pulling teeth to get more than a couple words from the dentist. Patients need explanations! One time I went back to get a filling fixed and the doctor said I wouldn't be charged (multiple times). But while I was there the lady at the front desk kept coming in and interrupting the appointment and trying to make him charge me. If the dentist himself says he doesn't want to charge me, WHY WOULD YOU TRY TO? Just started going to a new dentist and they are finding a lot of mistakes and told me it looked like my teeth hadn't been cleaned in years. I wanted to like it, but just not a good experience.