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AAO MemberAccepting new patients

Sullivan Orthodontics

Sullivan Orthodontics is an AAO member orthodontic practice in Pittsford, NY.

60 Office Park Way, Pittsford, NY 14534
5.0(99 reviews)
Call Now(585) 586-7170WebsiteDirections

About Sullivan Orthodontics

Dr. John Sullivan's office is often chosen by families juggling several kids in braces at once, with two locations and treatment that frequently wraps up ahead of schedule.

Reviews often come from families managing several children's treatment at the same time, with two office locations that make appointments easier to juggle. Many mention Dr. John Sullivan finishing braces or Invisalign ahead of schedule, and adults describe the process as smooth with little discomfort. The office itself gets regular mention for being clean and welcoming, with arcade games that help keep younger kids entertained during visits.

Summary of 87 patient reviews, January 2018–October 2025, updated September 2026

Treatments offered

InvisalignInvisalignTraditional BracesTraditional BracesClear BracesClear BracesRetainersRetainers
GuidesHow much does Invisalign cost? →Adult braces cost guide →Teen braces cost guide →

Who They Treat

Sullivan Orthodontics provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Technology & Equipment

Sullivan Orthodontics uses modern orthodontic technology to deliver precise, comfortable treatment.

Digital Records

Orthodontists at this office

provider
headshot

John Sullivan

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients

Insurance accepted

4 plans listed
CignaDelta Dental PPODelta Dental PremierUnited Concordia
Sullivan Orthodontics does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 13 months ago

What patients praise

  • Multiple reviews describe treatment finishing sooner than the timeline they were given, including one Invisalign case completed six months early.
  • Families with several children in braces at once point to the two office locations as making scheduling around school and work manageable.
  • Adult patients describe the braces experience as gentle with little discomfort, even for those who came in anxious.

Who it suits

  • Families with several kids in treatment at once
  • Adults seeking a comfortable braces experience
  • Anxious or nervous patients

Doctors patients mention

  • Dr. John Sullivan · 62 reviews
Last 12 months
2 reviews
averaging 5.0★
Owner replies
0% of reviews
Compared with Pittsford
Higher rated than 60%
of 5 practices we track
Reviews per month
2
Oct 2023Sep 2026
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Star ratings
  • 5★96
  • 4★3
  • 3★0
  • 2★0
  • 1★0
Average rating by year
  • 20185.0
  • 20195.0
  • 20205.0
  • 20215.0
  • 20225.0
  • 20235.0
  • 20255.0
1★5★
Treatments patients mention
  • Braces29
  • Retainers5
  • Invisalign / clear aligners3
What patients talk about
PraiseCriticism
  • Treatment results19
  • The orthodontist15
  • Great with kids12
  • Friendly staff11
  • Gentle, comfortable care10
  • Office & technology10
  • Scheduling & wait times7
  • Cost, insurance & financing6 / 1
What patients talk about
ThemePraiseCriticism
Treatment results190
The orthodontist150
Great with kids120
Friendly staff110
Gentle, comfortable care100
Office & technology100
Scheduling & wait times70
Cost, insurance & financing61

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Recent reviews from Google

5.0
99 reviews
Dave Silverman
Dave Silverman
11 months ago
“

I just wanted to write this because of my outstanding experience with Dr. Sullivan at Sullivan Orthodontics. Both my daughters went to Dr. Sullivan, and I can say that their teeth are now PERFECT - he did an amazing job. The office in Pittsford is very inviting and open - a wonderful and bright environment. I would highly recommend Dr. Sullivan for anyone with children who need orthodontic care. In addition, I went back to him recently to see him to ask a small favor and he is one of the the nicest and most helpful people you could ever meet!!!

Review from Google

Kim
Kim
11 months ago
“

Great Staff, great Dr, they follow your kids, in some cases, from very little into adulthood, and we always feel like family when we walk in the door!. We highly recommend.

Review from Google

Luke Rydelek
Luke Rydelek
3 years ago
“

I am beyond happy with the work that Dr. Sullivan and his wonderful staff did to help me. Because of their dedication, kindness, and care for my situation, they were able to fix all of the issues I came to them with. My adult braces journey was much more painless than I thought, and I have them to thank for that. I know that because of their work, I will have a much more comfortable life moving forward. Thank you!

Review from Google

R Briggs
R Briggs
5 years ago
“

I have gotten a pallet expander, braces, and a retainer all through Sullivan. Getting braces was very comfortable, and relaxing! Dr. Sullivan is a highly skilled, professional, friendly, detail-oriented orthodontist that is always quick to make any adjustments to make the experiences of getting braces, or any other treatment as smooth as possible. One doesn't truly know how simple, efficient, and comfortable the experience of getting braces or an expander is until you get it from Dr. Sullivan. He has made my smile look incredible, and the difference his treatment makes is a difference of night and day. The staff are incredible and are able to help you quickly and ensure your safety and comfort in the entire Sullivan experience. I can't recommend him and his team enough!

Review from Google

Valarie Wilson
Valarie Wilson
6 years ago
“

We feel so fortunate to have had the opportunity to work with Dr Sullivan and his entire team out in Honeoye Falls for years. Four kids and 4 pairs of braces later the professionalism, support and customer service goes on beyond the years that the braces are on. Retainers and rechecks and continued support and kindness and even understanding when one of our puppies immediately ate a new retainer upon bringing it home. Thank you Dr Sullivan and Autumn for always going above and beyond for our family. Can’t recommend this team enough!!!

Review from Google

Read all 99 reviews on Google →

Questions about this practice

What orthodontic treatments does Sullivan Orthodontics offer?+
Sullivan Orthodontics offers: Invisalign, Traditional Braces, Clear Braces, Retainers.
Does Sullivan Orthodontics accept dental insurance?+
Sullivan Orthodontics accepts Cigna, Delta Dental PPO, Delta Dental Premier, United Concordia.
Does Sullivan Orthodontics offer free consultations?+
Yes, Sullivan Orthodontics offers a free initial orthodontic consultation. Call (585) 586-7170 to schedule.
Is Sullivan Orthodontics accepting new patients?+
Sullivan Orthodontics is currently welcoming new patients in Pittsford, NY. Call (585) 586-7170 to schedule.
Where is Sullivan Orthodontics located?+
Sullivan Orthodontics is located at 60 Office Park Way. Get directions: https://maps.google.com/?cid=3330457589226600694&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Sullivan Orthodontics?+
Sullivan Orthodontics office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–12:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Sullivan Orthodontics offer payment plans?+
Yes, Sullivan Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Sullivan Orthodontics?+
Sullivan Orthodontics is staffed by John Sullivan. The practice is a member of the American Association of Orthodontists (AAO).
What is the patient rating for Sullivan Orthodontics?+
Sullivan Orthodontics has a 5-star rating based on 99 patient reviews on Google.

Research with AI

ChatGPTPerplexityClaude
60 Office Park Way
Pittsford, NY 14534
Get Directions
(585) 586-7170
smileswithsullivan.com/
Open in Google Maps
Accepting new patients
Free Consultation
Payment Plans Available
Emergency Hours Available

Programs & Discounts

Referral Program

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 12:00 PM
SatClosed
SunClosed

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