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Better Smile of WNY provides orthodontic treatment in Orchard Park, NY, with a 4.
About Better Smile of WNY
Significant dental anxiety and mid-treatment transfers from other offices come up often in reviews, with years-long fear described as eased here.
Better Smile of WNY is a general dental practice that also offers Invisalign, traditional braces, and clear aligners. Reviews mention patients with significant dental anxiety feeling calmed during visits, including one terrified child and an autistic adult praised for how staff handled the appointment. A number of reviewers describe switching to this office mid-treatment from elsewhere, and hygienists are noted repeatedly for walking patients through each step of a cleaning or procedure. Some reviews also describe scheduling delays and difficulty reaching the office by phone.
Summary of 155 patient reviews, August 2019–August 2026, updated September 2026
Treatments offered
Who They Treat
Better Smile of WNY provides orthodontic treatment for the following age groups:
Insurance accepted
2 plans listedWhat patients say
Latest review 8 weeks ago
What patients praise
Things to know
Who it suits
Orthodontic care in reviews
Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.
| Oct 2023 | 6 |
|---|---|
| Nov 2023 | 4 |
| Dec 2023 | 4 |
| Jan 2024 | 6 |
| Feb 2024 | 2 |
| Mar 2024 | 0 |
| Apr 2024 | 0 |
| May 2024 | 0 |
| Jun 2024 | 1 |
| Jul 2024 | 1 |
| Aug 2024 | 0 |
| Sep 2024 | 1 |
| Oct 2024 | 2 |
| Nov 2024 | 0 |
| Dec 2024 | 0 |
| Jan 2025 | 1 |
| Feb 2025 | 2 |
| Mar 2025 | 2 |
| Apr 2025 | 1 |
| May 2025 | 2 |
| Jun 2025 | 1 |
| Jul 2025 | 2 |
| Aug 2025 | 1 |
| Sep 2025 | 0 |
| Oct 2025 | 2 |
| Nov 2025 | 4 |
| Dec 2025 | 2 |
| Jan 2026 | 2 |
| Feb 2026 | 3 |
| Mar 2026 | 2 |
| Apr 2026 | 5 |
| May 2026 | 3 |
| Jun 2026 | 0 |
| Jul 2026 | 0 |
| Aug 2026 | 2 |
| Sep 2026 | 0 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 45 | 5 |
| The dentist | 24 | 8 |
| Gentle, comfortable care | 24 | 3 |
| Clear explanations | 22 | 1 |
| Scheduling & wait times | 11 | 10 |
| Treatment results | 8 | 4 |
| Responsiveness | 3 | 9 |
| Great with kids | 7 | 0 |
Recent reviews from Google
I have my highs and lows of this company but today I completely had it, don’t schedule me at a certain time if I’m gonna have to wait 30-40 min.
If your looking for a nice to place to get your teeth clean with nice honest people this is NOT the place. They lie to their patients they charge for things you dont office full of mean catty women id rather eat glass then go here leslie up at the front desk specializes In being unprofessional and loves to make patients cry if you call and tell them your in pain theyll tell you to overdose on ib profin and tyonal karen the tech in the back lies thro her teeth. She says shes going to do one thing but do another. This place needs to be shut down and they need to lose their licenses.
I’ve been coming here for 2, maybe 3 years now? Everyone has always been kind in my experience. It’s also always a lovely time when I get my cleaning done by Jake. He makes sure you’re comfortable and does a thorough job with the cleaning, as well as with answering any questions you may have! I’ve gotten a couple of fillings here and haven’t had any issues with them personally. Either way, I highly recommend Jake! (:
This dentistry was great! My wife needed 3 root canals on her front teeth and one crown. They were very accommodating and were able to get my wife in and done fast with the help of other customers cancelations. Not only did they do a great job with the root canals and crown but they also whitened my wife's teeth 😬 first. My wife now has a million dollar smile 😃 😊
I was there for years but because I missed a few appointments because of cancer they will send no letter reminders! Only a text! And a final letter stating they were kicking me out. Not if I was okay even the one dentist with brown hair and hygiene person was great but the receptionist, what about as rude on the phone as when I go in and ask her a question!
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