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Accepting new patients

Better Smile of WNY

Better Smile of WNY provides orthodontic treatment in Orchard Park, NY, with a 4.

3176 Abbott Road Suite 600, Building "B, Orchard Park, NY 14127
4.5(259 reviews)
Call Now(716) 827-1200WebsiteDirections

About Better Smile of WNY

Significant dental anxiety and mid-treatment transfers from other offices come up often in reviews, with years-long fear described as eased here.

Better Smile of WNY is a general dental practice that also offers Invisalign, traditional braces, and clear aligners. Reviews mention patients with significant dental anxiety feeling calmed during visits, including one terrified child and an autistic adult praised for how staff handled the appointment. A number of reviewers describe switching to this office mid-treatment from elsewhere, and hygienists are noted repeatedly for walking patients through each step of a cleaning or procedure. Some reviews also describe scheduling delays and difficulty reaching the office by phone.

Summary of 155 patient reviews, August 2019–August 2026, updated September 2026

Treatments offered

InvisalignInvisalignClear AlignersClear AlignersTraditional BracesTraditional Braces
GuidesHow much does Invisalign cost? →Clear aligner costs explained →Adult braces cost guide →

Who They Treat

Better Smile of WNY provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Insurance accepted

2 plans listed
UHC / UnitedHealthcareUnited Healthcare
Better Smile of WNY does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 8 weeks ago

What patients praise

  • Patients with significant dental anxiety, including a terrified child, describe being calmed and put at ease during visits.
  • Hygienists are repeatedly praised for explaining each step of a cleaning or procedure before doing it.
  • Several reviewers mention transferring their care here mid-treatment from another practice.

Things to know

  • A few reviews describe inconsistent dental work, including fillings that needed repeat visits or fell out shortly after placement.
  • Some reviews mention long waits to get appointments scheduled and difficulty reaching the office by phone.

Who it suits

  • Anxious or nervous patients
  • Patients transferring care mid-treatment
  • Families with several kids in treatment

Orthodontic care in reviews

Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.

Last 12 months
25 reviews
averaging 3.1★
Owner replies
0% of reviews
Reviews per month
6
Oct 2023Sep 2026
Reviews per month
Oct 20236
Nov 20234
Dec 20234
Jan 20246
Feb 20242
Mar 20240
Apr 20240
May 20240
Jun 20241
Jul 20241
Aug 20240
Sep 20241
Oct 20242
Nov 20240
Dec 20240
Jan 20251
Feb 20252
Mar 20252
Apr 20251
May 20252
Jun 20251
Jul 20252
Aug 20251
Sep 20250
Oct 20252
Nov 20254
Dec 20252
Jan 20262
Feb 20263
Mar 20262
Apr 20265
May 20263
Jun 20260
Jul 20260
Aug 20262
Sep 20260
Star ratings
  • 5★210
  • 4★18
  • 3★6
  • 2★2
  • 1★23
Average rating by year
  • 20194.7
  • 20204.5
  • 20214.8
  • 20224.8
  • 20234.9
  • 20243.4
  • 20253.5
  • 20262.9
1★5★
What patients talk about
PraiseCriticism
  • Friendly staff45 / 5
  • The dentist24 / 8
  • Gentle, comfortable care24 / 3
  • Clear explanations22 / 1
  • Scheduling & wait times11 / 10
  • Treatment results8 / 4
  • Responsiveness3 / 9
  • Great with kids7
What patients talk about
ThemePraiseCriticism
Friendly staff455
The dentist248
Gentle, comfortable care243
Clear explanations221
Scheduling & wait times1110
Treatment results84
Responsiveness39
Great with kids70

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Recent reviews from Google

4.5
259 reviews
Eliz03
Eliz03
4 months ago
“

I have my highs and lows of this company but today I completely had it, don’t schedule me at a certain time if I’m gonna have to wait 30-40 min.

Review from Google

Pink Lady
Pink Lady
4 months ago
“

If your looking for a nice to place to get your teeth clean with nice honest people this is NOT the place. They lie to their patients they charge for things you dont office full of mean catty women id rather eat glass then go here leslie up at the front desk specializes In being unprofessional and loves to make patients cry if you call and tell them your in pain theyll tell you to overdose on ib profin and tyonal karen the tech in the back lies thro her teeth. She says shes going to do one thing but do another. This place needs to be shut down and they need to lose their licenses.

Review from Google

Coco
Coco
Edited 4 months ago
“

I’ve been coming here for 2, maybe 3 years now? Everyone has always been kind in my experience. It’s also always a lovely time when I get my cleaning done by Jake. He makes sure you’re comfortable and does a thorough job with the cleaning, as well as with answering any questions you may have! I’ve gotten a couple of fillings here and haven’t had any issues with them personally. Either way, I highly recommend Jake! (:

Review from Google

Dennis Madigan
Dennis Madigan
4 months ago
“

This dentistry was great! My wife needed 3 root canals on her front teeth and one crown. They were very accommodating and were able to get my wife in and done fast with the help of other customers cancelations. Not only did they do a great job with the root canals and crown but they also whitened my wife's teeth 😬 first. My wife now has a million dollar smile 😃 😊

Review from Google

Luke Cage
Luke Cage
5 months ago
“

I was there for years but because I missed a few appointments because of cancer they will send no letter reminders! Only a text! And a final letter stating they were kicking me out. Not if I was okay even the one dentist with brown hair and hygiene person was great but the receptionist, what about as rude on the phone as when I go in and ask her a question!

Review from Google

Read all 259 reviews on Google →

Questions about this practice

What orthodontic treatments does Better Smile of WNY offer?+
Better Smile of WNY offers: Invisalign, Clear Aligners, Traditional Braces.
Does Better Smile of WNY accept dental insurance?+
Better Smile of WNY accepts UHC / UnitedHealthcare, United Healthcare.
Is Better Smile of WNY accepting new patients?+
Better Smile of WNY is currently welcoming new patients in Orchard Park, NY. Call (716) 827-1200 to schedule.
Where is Better Smile of WNY located?+
Better Smile of WNY is located at 3176 Abbott Road Suite 600, Building "B. Get directions: https://maps.google.com/?cid=17597497601019575098&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Better Smile of WNY?+
Better Smile of WNY office hours: Mon 8:00 AM–4:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–4:00 PM, Thu 8:00 AM–5:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
What is the patient rating for Better Smile of WNY?+
Better Smile of WNY has a 4.5-star rating based on 259 patient reviews on Google.

Research with AI

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3176 Abbott Road Suite 600, Building "B
Orchard Park, NY 14127
Get Directions
(716) 827-1200
bettersmileofwny.com/
Open in Google Maps
Accepting new patients
Weekend Hours

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Credit CardsDebit CardsContactless / NFC
Mon8:00 AM – 4:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 4:00 PM
Thu8:00 AM – 5:00 PM
FriClosed
SatClosed
SunClosed
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