Owl Orthodontics

Didn’t even make it to the appointment! I called this place FOUR MONTHS AGO to schedule an appointment for my son. Initially they said they could get him in the following week! I jumped on the appointment and was very excited to get the ball rolling for my son. The next day I got a call that they had to reschedule the appointment because of my son’s insurance. So I made an appointment for 2 months later. Still a typical wait for a new patient so I was fine with it. When that appointment came closer, I got ANOTHER call that the appointment had to be rescheduled. I was a bit annoyed but rescheduled again. This time, waiting 2 more months! FINALLY that appointment came. I requested time off of work and wrote my son a note to get out of school. The day before the appointment, this office calls me and leaves me a voicemail that they’re canceling my appointment all together. Confused, I called them back. They said sorry we don’t take your insurance. But had the wrong insurance info! I explained that my son has had the same insurance since he’s been born, and that wasn’t it - to which the woman over the phone, Nancy I believe, blamed me for this error! Stating that I gave them the wrong information. I moved past her blame game and gave the correct info AGAIN - only for her to call me back shortly after that and state that they don’t that THAT insurance either. I waited FOUR months for them to tell me they don’t take the insurance? Shouldn’t they have told me that INITIALLY? And when I questioned that I was told “well, we have a lot of new people here. Maybe you should check your list of who takes your insurance before calling and making an appointment somewhere.” To which I responded “maybe you should train your employees to know what insurances you take!” FOUR MONTHS wasted! Now my son has to start all over again. If I could give 0 stars, I would.

2020 I paid 5200$ for braces after 2years dr wall removed those braces and I found out 2 of my front teeth is shaking which they was excellent before braces .my dentist said orthodontist ruined my teeth and it about to fall out and so painful I got to remove those teeth next month I lost them permanent I’m crying

We have had such a great experience with Owl Orthodontics. All staff are very friendly and caring! Treatment plan was laid out from the start and very clear so we knew what to expect along the way.

Had my Invisalign here, awesome experience. The doctors are the best around and the staff is really helpful. When I needed a new retainer 5 years later they were able to help me! Definitely recommend.

Super awesome care! Super friendly staff... although I never get the name of the person working in my daughter 🙄 sorry!! Not that it matters because they are all great! We just started the journey, but I’m confident we will love the outcome!