Winning Smiles - Buffalo

Winning Smiles pediatric dentistry is fantastic. Their reception area has toys, tv with kid appropriate shows, and a small movie theater! The front desk staff is helpful and welcoming, the hygienists are patient oriented, kind, and most importantly gentle in treating kids’ teeth. They compliment a child and keeping them at ease. At the end they get to choose their motif on the toothbrush and get a token to use at the small toy machine. So cute. Highly recommend!

I chose Winning Smiles in Buffalo even though it is an hour drive from my home for various reasons. They corrected my daughters lip tie as an infant. I was impressed with their care then. Which was a big factor as to why I brought my now 3 year old and 1 year old daughters in for their first dental appointments. I have dental anexity from my childhood and was very nervous for my girls. The staff was amazing. They spoke directly to my girls and explained everything in great detail mkaing them feel comfortable and excited about the process of the cleaning. There were no tears all smiles durning and after our treatment. Overall I was very impressed with this level of attention to my little ones and making the routine visits fun and engaging.

Dr. Foley went above and beyond to fit my son in immediately for a tongue tie release. He did an amazing job educating us on the health outcomes that come with ties as well as demonstrating how to identify a tie. The procedure and aftercare instructions were clearly explained. We felt confident that we were making the best decision for our sons health as well as prepared to care for him post procedure.

Our first two experiences there were great, but we had to cancel an appointment in January and then had to wait 6 months to reschedule. When we showed up with our toddler for his appointment, they had canceled it because they said we didn’t confirm. Apparently their system didn’t register my text confirming; they didn’t call or send another text or email saying they canceled his appointment just canceled it without notice and acted like I should have known because it said in the text if I didn’t confirm (which I did) they would cancel. We got him in a few days later (after a few more issues with scheduling system). The hygienist and doctor were great, but not worth the hassle of dealing with the scheduling system or office staff.

I used to love this office, but after the last few visits we will never come back. They lost my daughters X-rays after scheduling treatment based on them and then called be back saying they couldn’t guarantee the treatment was for the right child. Then they scheduled us to come back and get them retaken, but when we showed up the dentist told us they had the correct X-rays the entire time and she told them to call us back and cancel the retake, but that they office staff refused? Giant headache and waste of my time. Then, we wait three months for this treatment because they are so behind and low on providers. They cancelled our appointment out of the blue! They said it was because I didn’t confirm the appointment in time, but it was FIVE days before the appointment and I was out of town for work with no service. It wasn’t even at their confirmation cutoff yet, which I was told was Friday at 5pm for the following week (which I would have been back in cell service for), but apparently they decided it was earlier and never notified anyone? Anyways I took off of work for that appointment, waited three months, all for it to be cancelled five days beforehand. Then they randomly rescheduled for a different day that I didn’t approve and cannot attend. The actual dental hygienists and dentists have always been wonderful, but the office is a MESS and after everything the office manager never once apologized and frankly didn’t seem to care at all. They are incredibly understaffed and disorganized for the number of patients they’re seeing. And the cancellation issue was directly blamed on “higher ups”. I will never be bringing them back.