Valer Dental & Braces

My daughter and I had consultations for braces and invisalign at the Coors location. They took x-rays and did the 3D pictures of our teeth. I was then told we would see payment plans with and without private insurance. Well when it came time to see these "payment plans" I was presented with a pay in full option and a not paid in full option. I then proceeded to only get braces for my daughter as the invisalign option for me was 7,000 dollars. Outrageous. Then I was told patients have to go through a third party loan company called Sunbit that if approved would take care of the payment, yet I would be paying them for the loan. I went through the loan process and was approved. My daughter's braces came up to 4,500 including a bleach kit that they were charging me 300.00 for and an electronic toothbrush they were charging me 100.00. I kept asking her to remove these items and see the new pricing but she made it seem like I was asking for something impossible. So after getting approved for the loan, she told me I could do the paid in full option and save a thousand dollars. However, after looking at the payment plans through the loan company Sunbit, the interest they were going to charge me alone was double what the braces cost. I told the lady that I did not want that option because of the ridiculous amount of interest that I would be paying. I then asked about my private insurance and to see what they were willing to do. She told me that with private insurance I would pay more and that their in-house price was the best option so she did not show me any options with my insurance. I then asked to see payment options going through them and was told she couldn't show me options unless I paid a 500.00 down payment. How in the world do they think it is okay to not show patient's their payment plans before trapping them into a contract with a down payment. Never have I had to deal with that. They need a payment simulator to show options beforehand. It was so backwards there and I felt like I was being pressured into making a payment. Be careful! Companies will take your money any way they can! I will not be going back and did not pay the down payment.

Do not do business with this deceptive and highly unprofessional office. I went for a first visit and specifically told the staff I could not have x-rays that day, that I didn't think my insurance would cover them. I said I would have my recent x-rays from my previous dentist sent to them. The tech said she would look into it and left the room. When she returned, she said that my x-rays would be covered by insurance, so I allowed them to be done. I have now received the denial notice from my insurance. None of the cost of the x-rays was covered, so I am left with a bill I cannot easily pay. I am an elderly woman living on Social Security. The above is my major complaint with regard to my experience at Valer Dental. Blatant lying to a new patient is not a good way to begin a therapeutic relationship. But besides the deception related to the bill, my other concerns include the fact that I was not taken to an exam room for half an hour after my scheduled appointment time (although I arrived early), and then sat even longer in that room before anyone came to begin the visit, though more than once people came in and asked me who I was. Apparently they have trouble keeping track of which patient is in which room. Finally, the "background music" in the office was very loud "international" music that was far from pleasant or relaxing. Just not what one typically hears in such a setting. More like a nightclub than a professional office. Clearly the priority is the enjoyment of the staff, not their clients. I have never posted an unfavorable review for a business before, but felt I had to share my experience to possibly save someone else from exposure to the same treatment.

I went to this clinic because I was experiencing tooth pain after biting something hard. The dentist reviewed only the X-rays and immediately recommended extracting the tooth, without performing a physical examination first. When I asked how that decision was made without examining my mouth, she then proceeded to check and realized the tooth was actually cracked and needed a crown, not an extraction. I appreciate that she apologized. However, it concerns me that such a definitive procedure was initially recommended without a complete evaluation. I decided to seek a second opinion. I’m sharing my experience to encourage other patients to ask questions and make sure they fully understand their diagnosis before agreeing to treatment.

Valer Dental & Braces in Albuquerque is amazing—they really care about your teeth and make visits easy and stress-free. The staffs and dentist are so friendly and explain everything clearly.they're the best spot for a healthy smile without the hassle.

This place is absolutely deplorable! I really thought I liked the doctor and trusted her beyond her front office staff. Come to find out, they're all one in the same! Literally, watch out for them. I would never recommend anyone go here