Eagle Pointe Dentists and Orthodontics

I came in to have a bonded retainer repaired by Dr. Han that had been stable for 18 years. Prior to the repair, I did not have a visible gap between my front teeth. Within about two weeks after the retainer was reattached, I developed a visible gap between my front teeth that had not been there before. When I returned to the office, my concern was repeatedly dismissed. Multiple staff members were brought in and I was repeatedly told my teeth “had not moved,” despite the gap being clearly visible to me and multiple people in my life. They relied heavily on a 3D scan they had taken two weeks earlier when they originally repaired the retainer. The scan generates both a regular image and a 3D model. They claimed the “model” showed a gap even though the “photo” did not, attributing the difference to saliva. I asked them to do a new scan and compare the images side-by-side. The new scan photo clearly showed a visible gap. However, they were never able to overlay the images, add scale bars, or consistently display the scans side-by-side. I was also given conflicting explanations about why they could not open the updated 3D model. The owner (Dr. Hand) said it couldn’t be opened in that room specifically and we couldn’t wait to open it in another room when it emptied out, while the technician said the 3D printing company generated the model and they could not access it directly. Even their explanations did not align. At one point I explained that the gap appeared to have increased from roughly 0.25 mm to around 1 mm. The owner responded that maybe it moved “microns, not millimeters,” even though that is essentially what I had already said (~750 microns = 0.75 mm). She acted as though I did not understand the difference between microns and millimeters, despite the fact that I literally run a scientific research lab working with nanoparticles and microneedles. After over two hours of advocating for myself, I requested that the bonded retainer be removed because I was concerned it had been reattached in a way that was no longer passive. Once it was removed, they gave me a removable retainer made from the scan before the gap developed. They did not charge me for this visit. After only a few hours of wearing the removable retainer, the gap had already started to close. By the next day, it had essentially closed completely. The retainer caused significant soreness and I could not even bite into food normally, which further confirmed that real tooth movement had occurred. They had also told me that if my teeth had truly moved, the retainer made from the earlier scan would not fit anymore, which is simply not true and not how aligner systems like Invisalign work. Overall, this was one of the worst patient experiences I have had. I would have preferred a respectful, collaborative discussion instead of having multiple people repeatedly insist that nothing had changed when it clearly had.

⭐⭐⭐⭐⭐ What can I NOT say about Eagle Pointe Dentists and Orthodontics?! The entire staff is absolutely amazing! From the moment you walk through the front door to the time you’re taken back to be seen, everyone makes you feel welcomed and comfortable. Dr. Z has made each of my visits easy and comfortable, and Dr. Hand makes the entire process feel easy and smooth. I especially have to recognize Dayamis, who is an AMAZING dental assistant! She truly has to be one of the best. Every time I’m there, she makes sure I’m comfortable, explains what’s going to happen, and checks in with me throughout the visit to make sure I’m okay. That means more to me than she probably realizes. Before coming here, I had a pretty serious fear of going to the dentist. Other offices have helped me along the way, but Eagle Pointe has truly taken that worry away. I’m no longer scared to come in and be seen and I think that says everything about the kind of care this office provides. I would absolutely recommend Eagle Pointe Dentists and Orthodontics to anyone looking for a dentist. They genuinely care about their patients and will take great care of you! ❤️🦷

Dr. Hand and her staff go above and beyond to make sure you’re heard, comfortable, and understand your options. I’m terrified of dentists and I didn’t feel a thing from the numbing to the procedure. They had great payment options and truly care for who is in their chair. I would 100/10 recommend this office and Dr. Hand to my family, friends, and anyone looking for great patient care.

Friendliest staff. They take good care of me. Lillian is an attentive and caring hygienist while Prissma was warm and friendly. I would not go anywhere else.

Great experience here as a new patient! The office is spacious and comfortable, check in was seamless. The staff is awesome and Dr. Hand is very friendly and professional. She cares! Also got the best cleaning I’ve ever had. Lillian is very gentle and thorough. Glad I came in…😁