Garden State Dental of Newark

I had previously visited this dental clinic and had a very positive experience with the dentist, who was professional, attentive, and clearly skilled at her work. That is why I decided to return. However, my recent visit was disappointing due to the way the front desk handled the situation. I waited for about 40 minutes past my scheduled appointment time. When I asked for an update, I was told it would be “just 5 more minutes,” which turned out to be inaccurate. After waiting longer, I was then told that because I mentioned I had limited time, I could either cancel or continue waiting, since the doctor was still with another patient due to complications. In response, I said that after waiting that long, I would have appreciated being informed earlier, or for the schedule not to be set so tightly if delays were likely. The response I received included statements such as “that’s how medicine works, you just have to wait,” that the front desk staff is “just a middle person,” and at one point, “what do you want me to do, take the patient out?” which came across as dismissive and unprofessional. What I found most frustrating was that the responsibility was placed on me for having time constraints, rather than acknowledging the delay. At no point was there an apology for the extended wait or for the inaccurate time estimate. I fully understand that delays can happen in medical settings, especially if a patient requires additional care. The concern is not the delay itself, but the lack of clear communication, accountability, and basic courtesy in how the situation was handled.

I strongly advise against going here. The service was good and I enjoyed chatting with the people, but I was assured that for my basic clean that all I would need to pay was my copay. I didn’t get anything extra so you can imagine my surprise when I then got a $150 bill for it. I called and emailed asking for clarification on what these additional charges were, because they had assured me they accepted my insurance. They never picked up my call/returned my voicemail or emailed me back, and that happened over 2 months ago. Would not recommend despite the good dental care because of the hoops you have to go through with insurance with them and their lack of response. Edit: I was in a place where I did not have wifi, and I did not know I had a bill for months (part of the reason I confirmed with them that it would be covered by my insurance), they sent a debt collector after me who persisted even after I had paid it, and with me and the debt collector reaching out to this business it took them from October to March to tell the debt collector I had paid it, and that was only after I mentioned that I would be bringing it up to the BBB if they didn’t fix it and it hurt my credit score.

It was not good first Dr check the problem he said i need a root canal first and have to put a crown but for that another dr has to do that so I make an appointment which was in two months! Anyway went back to the dr who gonna do the root canal she started with Anesthesia waiting a few minutes nothing happened put me more and nothing put more and she said if you feel pain I can’t do that so have to send me to another dr for that she give me antibiotics and pain killers it was a 3 or 4 days and am still feel the pain and i can’t open my mouth and feel a lot pain when am eating so I call the office wants to ask why I feel like that they said she will call me never did is more than a month am better pain is less I check with another dentist he tell me she put the anesthesia In the wrong place that’s why am on a lot pain she damage a nerve My new dr is doing everything he finished the root canal now we waiting to put the crown I don’t have to go through 3 different doctors and of course everytime I have to paid some cash my insurance doesn’t cover in total Definitely I will recommend this dental office !!

The facility looked super unkempt and dirty quite honestly. All of the equipment and furniture is old and worn down which does not create a welcoming environment for patients. How can patients be assured that tools are properly sterilized if the office itself looks disgusting? I also had a bad experience getting X-rays done which has never happened before. It was super uncomfortable. Lastly, I’ve never been to a dentist that schedules X-rays/exams and cleanings on separate days. Absolutely ridiculous to have to wait more than three months for a cleaning. Super dissatisfied and will not be recommending. Should be reported to the board of health

My 6-year-old twins had a great experience there. Dr Mark and his assistant were outstanding. One of my kids needed anesthesia, and they were so respectful and patient, I couldn’t believe it. Thank you!!!