Significance Orthodontics - North Las Vegas

I am a new patient here at the Fort Apache location. Carmen and the entire staff has been amazing and easy going! I was a little nervous coming here for my new teeth and Invisalign journey. Working with them has made this process so easy! I am happy to be at this location and orthodontics place.

My aligner treatment has gone very smoothly here. The orthodontist monitors progress closely and answers questions without using confusing terminology. I like that they focus on what is best for the patient rather than trying to upsell services. Every visit leaves me feeling reassured about the treatment plan.

The 2 hour drive here is SO WORTH IT! The entire staff is phenomenal, Antonecia did absolutely AMAZING and made me feel so comfortable the entire time! 10/10 recommend going here!

I would strongly recommend thinking twice before starting treatment with Significance Orthodontics. I started Invisalign with this office over five years ago and was told I had a lifetime plan, including unlimited refinements and lifetime retainers. Five years later, my teeth still are not where they should be. Every time I went in with concerns, the solution was always the same. Rescan, new aligners, and no real progress or clear plan to actually get me to the end result. I still have my original treatment documentation, which references lifetime retention with no mention of any five-year expiration. Being told now that my treatment has “expired” feels completely inconsistent with what was originally presented. Last year, I had serious health issues and was hospitalized for an extended period of time, so I wasn’t able to keep up with appointments. Once my health improved, I reached out to continue treatment and was told over the phone I would be scheduled for a rescan. However, when I arrived, I was told my treatment had “expired” because it had been five years. This was the first time I had ever heard of any kind of expiration. At no point during my treatment did anyone communicate that my “lifetime” plan had a time limit. I never received any reminders, follow-ups, or even a heads-up that my treatment window was coming to an end, especially considering I was nearing my last trays. Even large companies send notifications when a service is about to expire. It makes no sense that something as significant as ongoing orthodontic treatment wouldn’t come with any kind of reminder or communication. What made the situation worse was how dismissive Dr. Victoria Chen was when I tried to explain my concerns. The focus kept being on the fact that I hadn’t been in for a year, with no real acknowledgment of what I had gone through or the lack of communication on their end. Being told that they have too many patients to keep track of did not sit right with me. If that is the case, then there should be better systems in place to support patients through a long-term treatment like this. After five years of treatment, my teeth are still not where they should be, and now I am being told I can’t continue based on information that was never clearly explained. That is extremely frustrating and honestly feels misleading. If you are considering Invisalign here, I would strongly suggest getting everything in writing and asking very direct questions about timelines and limitations. “Lifetime” clearly did not mean what I thought it did.

Such a great experience today. I came in expecting a regular appointment and was surprised by getting my braces off! The staff was so kind and made the whole process easy and comfortable. I’m really happy with my results and grateful for how smooth everything went. Thank you for making it such a nice day!