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Accepting new patients

Thompson Family Dentistry

Thompson Family Dentistry is a family dental practice in Billings, Montana, serving patients of all ages with general dentistry services including preventative care, restorative treatments, implants, and orthodontics.

921 Broadwater Square, Billings, MT 59101
5.0(266 reviews)
Call Now(406) 259-2475Book OnlineWebsiteDirections
Thompson Family Dentistry

About Thompson Family Dentistry

A smooth handoff from Dr. Dorow and Dr. Shaub to Dr. Lisa Thompson, paired with quick weekend fixes for broken teeth, marks this Billings practice.

Thompson Family Dentistry is a general dental practice that also offers Invisalign, and reviews often highlight how quickly the team responds to problems, from weekend tooth repairs to expedited retainers for a traveling patient. Several reviewers describe the transition from Dr. Dorow and Dr. Shaub to Dr. Lisa Thompson as smooth, with care quality holding steady under her. Reviews also note an absence of high-pressure sales tactics, with the office contrasted favorably against more money-driven practices, and a comfortable atmosphere for anxious patients.

Summary of 200 patient reviews, April 2018–August 2026, updated September 2026

Thompson Family Dentistry is a family dental practice in Billings, Montana, serving patients of all ages with general dentistry services including preventative care, restorative treatments, implants, and orthodontics.

Dr. Lisa Thompson is a Certified Invisalign Provider offering teeth straightening as an alternative to traditional braces.

Treatments offered

InvisalignInvisalign
GuidesHow much does Invisalign cost? →Payment options & financing →

Who They Treat

Thompson Family Dentistry provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Orthodontists at this office

provider
headshot

Dr. Lisa Thompson, DDS

NPI verified · no bio or photo on file

Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
headshot

Dr. Gregory Dorow

NPI verified · no bio or photo on file

Accepting New Patients
provider
headshot

Dr. Daniel Shaub

NPI verified · no bio or photo on file

Accepting New Patients

Insurance accepted

Will submit necessary documentation to insurance and attempt to maximize benefits. Financing available through CareCredit.

What patients say

Latest review 7 weeks ago

What patients praise

  • Reviews frequently mention fast turnaround on emergencies, including same-day crown repairs and after-hours care.
  • Several reviewers note the office avoids pushing unnecessary treatment, offering straightforward recommendations instead.
  • Anxious patients mention that hygienists and dentists adjust their approach, such as changing water flow or using numbing shots, to ease discomfort.

Who it suits

  • Anxious or nervous patients
  • Families with several kids in treatment

Doctors patients mention

  • Dr. Lisa Thompson · 56 reviews
  • Dr. Daniel Shaub · 26 reviews
  • Dr. Gregory Dorow · 6 reviews

Orthodontic care in reviews

The few reviews mentioning Invisalign describe expedited retainer work for a traveling patient, numbing shots used during aligner glue removal to reduce discomfort, and one treatment completed in under a year with attention to detail.

Last 90 days
9 reviews
averaging 5.0★
Last 12 months
49 reviews
averaging 5.0★
Owner replies
64% of reviews
Compared with Billings
Higher rated than 79%
of 17 practices we track
Reviews per month
12
Oct 2023Sep 2026
Reviews per month
Oct 20232
Nov 20230
Dec 20231
Jan 20242
Feb 20243
Mar 20245
Apr 20243
May 20241
Jun 20240
Jul 20240
Aug 20242
Sep 20241
Oct 20240
Nov 20245
Dec 20245
Jan 20255
Feb 20253
Mar 20254
Apr 20256
May 20254
Jun 20256
Jul 20257
Aug 20253
Sep 20256
Oct 20253
Nov 20256
Dec 20254
Jan 20261
Feb 20264
Mar 20263
Apr 202612
May 20264
Jun 20261
Jul 20262
Aug 20266
Sep 20261
Star ratings
  • 5★271
  • 4★2
  • 3★1
  • 2★0
  • 1★1
Average rating by year
  • 20145.0
  • 20175.0
  • 20185.0
  • 20195.0
  • 20204.9
  • 20215.0
  • 20225.0
  • 20234.9
  • 20245.0
  • 20254.9
  • 20265.0
1★5★
What patients talk about
PraiseCriticism
  • Friendly staff77 / 1
  • The dentist59 / 1
  • Gentle, comfortable care33
  • Clear explanations21
  • Scheduling & wait times22 / 1
  • Responsiveness17
  • Cost, insurance & financing11 / 2
  • Office & technology10
What patients talk about
ThemePraiseCriticism
Friendly staff771
The dentist591
Gentle, comfortable care330
Clear explanations210
Scheduling & wait times221
Responsiveness170
Cost, insurance & financing112
Office & technology100

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Recent reviews from Google

5.0
266 reviews
Bobby Brown
Bobby Brown
a month ago
“

I always enjoy the friendly top notch dentistry experience that I receive from this wonderful organization…🩷👍

Review from Google

Robert
Robert
Edited a month ago
“

Very friendly and professional. Genuinely care about your dental needs.

Review from Google

Ben Dean
Ben Dean
3 months ago
“

I've been going here for about 5 years now. I have a pain condition that the staff have been incredibly considerate of every single visit, to the point that I no longer dread the after effects of a simple dental checkup. I've also had a couple fillings needed that Dr. Thompson took care of over the years and she and her staff were so incredibly efficient and gentle that I would almost call it relaxing (if it weren't for the whole tooth drilling thing).

Review from Google

Lars Baker
Lars Baker
4 months ago
“

Friendly people who were genuinely interested in me and my concerns. A careful thorough cleaning of my teeth and explanation of the condition of my teeth and gums. Took pictures of my teeth so that I could see the issues that needed attention. I was impressed.

Review from Google

Samantha Berryman
Samantha Berryman
4 months ago
“

First experience at Thompson Family Dentistry was wonderful! Usually X-rays are a horrible experience for me but Alex was so patient and kind without rushing or dragging out the process. Dr Thompson was also kind in giving her diagnosis and walking through what my future appointments will be like. I didn’t feel like anyone was trying to sell me on services I didn’t need, just giving it to me straight with no judgement. The wonderful ladies at the desk were amazing at letting me know what I can expect for scheduling and cost. I’m very happy to have found this dentist office, they make me look forward to my next visit! Thank you!!

Review from Google

Read all 266 reviews on Google →

Questions about this practice

What orthodontic treatments does Thompson Family Dentistry offer?+
Thompson Family Dentistry offers: Invisalign.
Does Thompson Family Dentistry offer free consultations?+
Yes, Thompson Family Dentistry offers a free initial orthodontic consultation. Call (406) 259-2475 or book online to schedule.
Is Thompson Family Dentistry accepting new patients?+
Thompson Family Dentistry is currently welcoming new patients in Billings, MT. Call (406) 259-2475 or book online to schedule.
Where is Thompson Family Dentistry located?+
Thompson Family Dentistry is located at 921 Broadwater Square. Get directions: https://maps.google.com/?cid=10003924998069618327&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Thompson Family Dentistry?+
Thompson Family Dentistry office hours: Mon 7:00 AM–3:00 PM, Tue 7:00 AM–3:00 PM, Wed 7:00 AM–5:00 PM, Thu 7:00 AM–3:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does Thompson Family Dentistry offer payment plans?+
Yes, Thompson Family Dentistry offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Thompson Family Dentistry?+
Thompson Family Dentistry is staffed by Dr. Lisa Thompson, Dr. Gregory Dorow, Dr. Daniel Shaub.
What is the patient rating for Thompson Family Dentistry?+
Thompson Family Dentistry has a 5-star rating based on 266 patient reviews on Google.
How long has Thompson Family Dentistry been in practice?+
Thompson Family Dentistry has been providing orthodontic care since 2008, serving the Billings, MT community for over 18 years.

Research with AI

ChatGPTPerplexityClaude
921 Broadwater Square
Billings, MT 59101
Get Directions
(406) 259-2475
thompsondentalmt.com/
Book Online
info@thompsonshaub.com
Open in Google Maps
Accepting new patients
Est. 2008
Free Consultation
Payment Plans Available
Weekend Hours
Evening Hours
Online Booking Available
Emergency Hours Available

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon7:00 AM – 3:00 PM
Tue7:00 AM – 3:00 PM
Wed7:00 AM – 5:00 PM
Thu7:00 AM – 3:00 PM
FriClosed
SatClosed
SunClosed
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