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Grand Avenue Dental Care provides orthodontic treatment in Billings, MT, with a 4.
About Grand Avenue Dental Care
Same-day emergency visits, personal follow-up calls from Dr. Ross, and quick two-visit crown work mark this general dental practice that also offers Invisalign and braces.
Grand Avenue Dental Care is a general dental practice in Billings that also offers Invisalign, traditional braces, and clear aligners. Reviews often describe emergency and same-day scheduling for broken teeth, cracked crowns, and infections, along with follow-up calls from the dentist checking in after procedures. Many patients mention overcoming long-standing dental anxiety here, describing extractions with little discomfort and calming care, and several note transferring from a previous longtime dentist and continuing treatment smoothly with Dr. Ross, Dr. Draayer, or Dr. Honaker.
Summary of 200 patient reviews, October 2024–September 2026, updated September 2026
Treatments offered
Who They Treat
Grand Avenue Dental Care provides orthodontic treatment for the following age groups:
Insurance accepted
1 plan listedWhat patients say
Latest review 7 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.
| Oct 2023 | 9 |
|---|---|
| Nov 2023 | 14 |
| Dec 2023 | 16 |
| Jan 2024 | 20 |
| Feb 2024 | 11 |
| Mar 2024 | 16 |
| Apr 2024 | 14 |
| May 2024 | 16 |
| Jun 2024 | 17 |
| Jul 2024 | 11 |
| Aug 2024 | 21 |
| Sep 2024 | 17 |
| Oct 2024 | 17 |
| Nov 2024 | 16 |
| Dec 2024 | 16 |
| Jan 2025 | 23 |
| Feb 2025 | 15 |
| Mar 2025 | 16 |
| Apr 2025 | 15 |
| May 2025 | 19 |
| Jun 2025 | 18 |
| Jul 2025 | 22 |
| Aug 2025 | 28 |
| Sep 2025 | 18 |
| Oct 2025 | 4 |
| Nov 2025 | 2 |
| Dec 2025 | 1 |
| Jan 2026 | 0 |
| Feb 2026 | 0 |
| Mar 2026 | 1 |
| Apr 2026 | 2 |
| May 2026 | 2 |
| Jun 2026 | 3 |
| Jul 2026 | 2 |
| Aug 2026 | 2 |
| Sep 2026 | 7 |
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 78 | 1 |
| Friendly staff | 77 | 2 |
| Gentle, comfortable care | 52 | 1 |
| Clear explanations | 29 | 0 |
| Scheduling & wait times | 25 | 2 |
| Responsiveness | 18 | 2 |
| Cost, insurance & financing | 13 | 2 |
| Office & technology | 12 | 1 |
Recent reviews from Google
Dr. Honaker and Haley did such a good job! Most pleasant and painless route canal ever! Dr. Honaker even called afterwards to check on me! I would totally recommend! Thanks guys!
All the staff and dentists are friendly and competent. On this visit I received excellent care from my hygienist, and Dr Ross, in addition to giving me a checkup, removed two old braces brackets from my teeth (which no one at Grand Av Dental had installed) for FREE. I highly recommend Dr Ross, his hygienist staff, and most everyone at Grand Avenue Dental Care.
Had a filling fail and grand dental got me in right away and took care of the tooth, they were very professional and fast, didn’t even sweat the Anastasia could not feel it at all excellent job, they took the fear out of going to the dentist ……
Do Not! And I repeat, Do Not sign any paperwork at the end of your appointment (or before during intake) that renders you “financially responsible for any services administered .” Look for that wording exactly. I’m telling you. Because you never know when a dental tech will ad some extra special cleaning measures into your “REGULAR CLEANING.” And don’t leave until you dispute it in person. Especially when the person running your discharge actively scolds the Tech for not disclosing the services to the patient before performing them. Still charged for them, though… my wife is too nice and too allergic to public confrontation to have disputed it right then and there. She asked me to handle it and I dropped the ball of time; putting the bill in the “I’ll-get-to-it-later stack.” But hey, even when you do go to dispute it (no matter the timeframe) expect to get a good scolding about your financial mismanagement and poor life decisions from Receptionist Life Coach over there. Then plan to get ping-ponged back and forth between their office and the collections office, ‘CB1, Inc.’ with each saying “Nothing we can do, you’ll have to call their office and they can help you.” *Now look, I know the most that will happen is a chipper response under this review -from the offices’ P.R. Rep., expressing their wishes that things could have gone better and good luck in my endeavors, we strive for good business, etc., etc., and so on. I just want people to start acting like people again. Doctors of dentistry and dental technicians were once sons and daughters, students, People who were fascinated with teeth and dental mechanics. When their mentors asked something of them they said “YES!” And “Absolutely!” Grandparents at Christmas time with their teeth on full display as they listen to their grandbabies brag of how much they love this field and how good they are at teeth! It’s not for me to determine when the line became drawn, diving incisors first into the side with a big ‘$’ in the sand, leaving your footprints back in the “For the love of Dentistry” side. Idk about anyone else but I’m so tired of getting bled for my money and getting told “No” by everyone who answers a phone anymore. My grandparents are all dead, but I they were here they would be ashamed for where the world is going. I hope this gets across to someone, anyone. We got to start humanizing humanity, again. And that would satisfy my lack of resolve.
I have had some very poor experiences lately with dentists locally(lewistown)but traveling to Grand Avenue Dental has flipped the script. KIND, COURTEOUS, AND HELPFUL!! These folks helped me so much and it wasnt a year out either!! I dont have to go anywhere else and my gratitude is huge for that!!!
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