Brian Francis DMD Aesthetic and Family Dental Center

I was quite happy with my consultation with Dr Francis. HOWEVER, later on down the road I had an invoice that needed to be explained. The accountant REFUSED to speak to my husband, our Money Manager, and thus we had no explanation for this charge. As time went by she began slapping on interest charges. We called to challenge this outstanding bill that had no explanation. She STILL refused to explain. I was extremely frustrated by her condescending attitude. I was not born in this country and she had the audacity to throw a racist remark at me by saying "I dont know how they do it in YOUR country but this is the way we do it here". Twice I asked to speak to Dr Francis, first verbally through the receptionist, and secondly, in writing. I did not receive any kind of correspondence from him, whether verbally or in writing. I paid the bill and would highly recommend people think twice before visiting this dental practice. There are plenty of dental services in Billings, no one deserves to be treated in the way that we were.

Best dentist Ever and the entire office is great. Very thorough and easy to communicate with.

I have been going to Dr. Francis since 2020. He is always so welcoming and does an amazing job! I appreciate his team and all they do!

I was super impressed with the hygienist. She is pretty new to Dr. Fancis' office, but has many decades of experience - great addition! She was more gentle than most hygienists but still got the job done. Dr. Francis is great and I trust his opinion. Also the cost for work to be done is very budget friendly compared with my previous dentist. I'll be staying here!

The entire staff is so kind and comforting. Paid great attention to me being comfortable and calm. Doc. Francis is above 5 star. Very kind and so patient assuring me thru the entire process. Him and his staff have made my fear of dentists disappear. I no longer need sedation for my appointment and they all tend to my fears making me so comfortable. The Doc and his staff is above 5 stars Very grateful to Jessica and the other staff and their tender care Thank you all so much.