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Family Orthodontics Iowa - West Des Moines
Family Orthodontics Iowa - West Des Moines provides orthodontic treatment in West Des Moines, IA, with a 4.
4949 Westown Pkwy Suite 150, West Des Moines, IA 50266
4.7(73 reviews)
About Family Orthodontics Iowa - West Des Moines
Warm front-desk welcomes and calm, skilled care from Dr. Hull and Dr. Crawford define this practice, though scheduling and callback delays frustrate some families.
Reviews point to a front-desk team that goes out of its way to be welcoming, well beyond what's typical, alongside praise for Dr. Hull and Dr. Crawford's calm, skilled handling of young patients and siblings scheduled together. Families managing several kids in treatment at once, and those with anxious or sensory-sensitive children, mention the office making a nervous first visit more manageable, with treatment steps explained before braces or aligners begin. A recurring theme, though, is scheduling: several reviews describe repeated rescheduling, slow callbacks, and one case of a two-week wait for a broken bracket repair.
Summary of 41 patient reviews, July 2021–September 2026, updated September 2026
Treatments offered
Who They Treat
Family Orthodontics Iowa - West Des Moines provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Orthodontists at this office
provider
headshot
headshot
NADIA HAMEED
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients6 yrs experience
Insurance accepted
2 plans listedAetnaCigna
Family Orthodontics Iowa - West Des Moines does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 2 months ago
What patients praise
- Dr. Hull and Dr. Crawford are described as calm and skilled, particularly with young children and siblings scheduled together.
- The front-desk team is often called warm and welcoming, helping ease nervous first visits.
- Reviews mention that treatment steps and plans are explained before braces or aligners begin.
Things to know
- Some reviews describe inconsistent scheduling, including repeated rescheduling and a two-week wait for a broken bracket repair.
- A few reviews mention unfriendly or dismissive staff interactions during billing or pain-related disputes.
Who it suits
- Families with several kids in treatment
- Anxious or nervous children
- Young children needing extra comfort
Doctors patients mention
- Dr. Hull · 6 reviews
- Dr. Crawford · 4 reviews
- Last 90 days
- 8 reviews
- averaging 4.9★
- Last 12 months
- 16 reviews
- averaging 4.4★
- Owner replies
- 96% of reviews
6
Oct 2023Sep 2026
| Oct 2023 | 0 |
|---|---|
| Nov 2023 | 0 |
| Dec 2023 | 0 |
| Jan 2024 | 1 |
| Feb 2024 | 0 |
| Mar 2024 | 0 |
| Apr 2024 | 0 |
| May 2024 | 0 |
| Jun 2024 | 0 |
| Jul 2024 | 0 |
| Aug 2024 | 6 |
| Sep 2024 | 0 |
| Oct 2024 | 3 |
| Nov 2024 | 0 |
| Dec 2024 | 2 |
| Jan 2025 | 1 |
| Feb 2025 | 0 |
| Mar 2025 | 0 |
| Apr 2025 | 3 |
| May 2025 | 1 |
| Jun 2025 | 0 |
| Jul 2025 | 2 |
| Aug 2025 | 3 |
| Sep 2025 | 3 |
| Oct 2025 | 0 |
| Nov 2025 | 3 |
| Dec 2025 | 1 |
| Jan 2026 | 2 |
| Feb 2026 | 0 |
| Mar 2026 | 2 |
| Apr 2026 | 0 |
| May 2026 | 0 |
| Jun 2026 | 0 |
| Jul 2026 | 2 |
| Aug 2026 | 4 |
| Sep 2026 | 2 |
- 5★70
- 4★2
- 3★0
- 2★0
- 1★7
- 20205.0
- 20215.0
- 20225.0
- 20234.5
- 20244.7
- 20254.2
- 20264.3
1★5★
- Braces7
PraiseCriticism
- Friendly staff26 / 2
- The orthodontist12 / 1
- Scheduling & wait times4 / 6
- Great with kids8
- Gentle, comfortable care4 / 1
- Responsiveness1 / 4
- Clear explanations4
- Cost, insurance & financing2 / 2
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 26 | 2 |
| The orthodontist | 12 | 1 |
| Scheduling & wait times | 4 | 6 |
| Great with kids | 8 | 0 |
| Gentle, comfortable care | 4 | 1 |
| Responsiveness | 1 | 4 |
| Clear explanations | 4 | 0 |
| Cost, insurance & financing | 2 | 2 |
Recent reviews from Google
4.7
73 reviews
Safa Abukhalil
3 weeks ago
Dr. Hull is an amazing doctor, I can tell that he really cares about his patients, he is so efficient and calm when he deals with the kids in addition to his skills and knowledge. I’m so glad he is taking care of my kids I highly recommends him and his team.
kayla antenucci
a month ago
Haven’t been to an orthodontist in 22 years, believe it or not mine retired. Recommended to go to Dr. Hull from a friend to look at my permanent retainer. He did a wonderful job fixing it and everyone in the office was so nice. I could not recommend this group of people enough.
Kelli Soyer
6 months ago
The worst experience. We are 4 1/2 years in with no closer to resolution. In fact, the gaps keep widening. With it connected with a dental clinic, I assumed they were also making regular cleaning appointments, like they were when I was attending appointments. When my daughter was older and attended appointments on her own, that never happened. My daughter did not receive a cleaning for over two years because they were not coordinating. Find a different provider!
Jessie Peterman
8 months ago
Dr. Crawford, in addition to being a skilled orthodontist, is also just a sweet person! She makes our orthodontist experience so comfortable and painless. We love her and appreciate what she has done for four of our family members that have had treatment through her! The entire staff is also amazing! They are always helpful and so friendly!! We highly recommend Dr. Crawford and her staff!
Mandy Davis
9 months ago
First time getting braces. Dentist and helper were very nice friendly. They explained everything very well
Questions about this practice
What orthodontic treatments does Family Orthodontics Iowa - West Des Moines offer?
Family Orthodontics Iowa - West Des Moines offers: Clear Aligners, Traditional Braces, Clear Braces, Retainers.
Does Family Orthodontics Iowa - West Des Moines accept dental insurance?
Family Orthodontics Iowa - West Des Moines accepts Aetna, Cigna.
Does Family Orthodontics Iowa - West Des Moines offer free consultations?
Yes, Family Orthodontics Iowa - West Des Moines offers a free initial orthodontic consultation. Call (515) 220-2635 or book online to schedule.
Is Family Orthodontics Iowa - West Des Moines accepting new patients?
Family Orthodontics Iowa - West Des Moines is currently welcoming new patients in West Des Moines, IA. Call (515) 220-2635 or book online to schedule.
Where is Family Orthodontics Iowa - West Des Moines located?
Family Orthodontics Iowa - West Des Moines is located at 4949 Westown Pkwy Suite 150. Get directions: https://maps.google.com/?cid=5164574311015549453&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Family Orthodontics Iowa - West Des Moines?
Family Orthodontics Iowa - West Des Moines office hours: Mon 8:00 AM–4:30 PM, Tue 8:00 AM–4:30 PM, Wed 8:00 AM–4:30 PM, Thu 8:00 AM–4:30 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does Family Orthodontics Iowa - West Des Moines offer payment plans?
Yes, Family Orthodontics Iowa - West Des Moines offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Family Orthodontics Iowa - West Des Moines?
Family Orthodontics Iowa - West Des Moines is staffed by NADIA HAMEED.
What is the patient rating for Family Orthodontics Iowa - West Des Moines?
Family Orthodontics Iowa - West Des Moines has a 4.7-star rating based on 73 patient reviews on Google.
Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 4:30 PM
Tue8:00 AM – 4:30 PM
Wed8:00 AM – 4:30 PM
Thu8:00 AM – 4:30 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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