Pritchett Orthodontics: John Pritchett, DDS

The BEST! The staff is always friendly - they always accommodate my hectic schedule. I can’t say enough good things about them! HIGHLY RECOMMEND!!!

I was recently at this location in the lobby waiting on my friend to get done with her appointment. I overheard two office employees discussing a phone call with a patients parent that one of them had just taken. One of the employees(I think maybe Brooke was her name) stated that she was going to call the mother of the patient to tell her about the phone call and went on to express her opinion regarding the fathers role in the child’s life which I found to be extremely inappropriate and out of line. The entire interaction was one of the most unprofessional conversations I’ve heard between two coworkers and if I was the father on the other end of that phone call I would be pulling my child from this practice immediately.

I have been a patient of Pritchett Orthodontics for 20 years. I have a tight bite, and my top retainer has been a consistent issue for the last 15 years. It's never been a problem to replace the glue and put it back in place, but the last time I was there the hygienist made a big deal out of it. They recommended I pay for a Hollywood retainer, even though I still had my original clear ones. Needless to say, it made my bite even tighter and there was no possible way to reglue the permanent retainer without me hitting it. I scheduled out an appointment for the new placement and specifically set it with a hygienist I had seen for years and is patient and kind. When I arrive, they gave me someone new I had never seen, even though the appointment was scheduled a couple of weeks out so I could specifically have the hygienist that knew my history and could resolve the issue. The hygienist that assisted me made multiple rude comments, intentionally was taking her time removing the water, spraying me with the air, etc. I've never had this occur and I could tell it was intentional because she was outwardly getting angry that I was hitting the glue no matter the placement. Then Dr. John comes in (after she had a private word with him) and also seems to have an attitude, stating, "your bite changed, you just may not get a top retainer." My bite changed because your staff recommended a Hollywood retainer that further tightened my bite! I have never had such crude bedside manner at any physician's office I've been a patient of. Not only am I out the money for the unnecessary retainer, but I have to have the permanent retainer removed (which has been loose since placement when the glue kept hitting my bite) and see a new orthodontist. I waited to write this only after visiting my dentist, getting her opinion, and seeing the orthodontist she recommended; both confirmed this could have been handled differently. My smile is pretty and they are great about getting your teeth where they need to be, but this occurrence has made me not want to go back. I understand I have a unique issue, but it's been handled appropriately for years prior to this instance. I haven't called the office because I was afraid of having to talk to the woman who was rude to me. I was extremely uncomfortable leaving that day. I was made to feel like I did something wrong. I do want to reiterate that it was the hygienist I had that day who was disrespectful. The office staff and other employees have always been extremely kind and helpful.

I've only had one experience with this office and it certainly was not positive. I booked a $10 consultation for orthodontic work with the goal of some sort of jaw surgery because I have a slightly recessed jaw that I hate. I waited 45 mintues, was finally called back and taken to Dr. Pritchett's office. He was sitting in his chair at his desk, looking at his computer, and did not even say hello. So I'm sitting in the evaluation chair and he isn't speaking and I"m just sitting there waiting for him to do whatever it is he's doing, when finally his assistant comes and looks at my teeth. She does her exam while he is still on his computer, tells me what she thinks, and finally he walks over. HE HAS STILL NOT SAID HELLO. The only comment he made was about my IU sweatshirt because clearly he's a diehard IU guy. Essentially he just refers me to an oral surgeon (duh, thanks), and is like "well, come back to us after you've been evaluated by them," which is dumb because 9/10 times you also work with an ortho!! As a separate issue, that office is a mess too, but they asked for x-rays that Dr. Pritchett's office did not take at the eval, so I had to ask my regular dentist to send what they had. I then waited two months, just to not hear back from the surgery place, only to call them and have them tell me they are booking out for NEXT JANUARY (it's currently April). Horrible refferal system, strange and kinda rude guy, weird office, weird vibes.

I had a wonderful time there, The doctor was great and Kasey did a great job working on my teeth.