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Accepting new patients
Mass Ave Family Dentistry
Mass Ave Family Dentistry is a general dental practice in Indianapolis serving patients of all ages, including families.
310 N Delaware St, Indianapolis, IN 46204
4.9(492 reviews)
About Mass Ave Family Dentistry
Free parking near the downtown Mass Ave office and a knack for putting toddlers and nervous kids at ease make this a go-to for families juggling several children's dental visits.
Mass Ave Family Dentistry is a general dental practice that also offers orthodontic treatments including traditional and clear braces, clear aligners, and lingual braces. Reviews point to its downtown location, where free or designated parking near the office comes up again and again, along with a walkable setting that some patients travel from Greenwood and the suburbs to reach. Families with multiple children describe years of visits where toddlers and first-time patients are handled patiently, and Dr. So is frequently described as gentle with anxious patients and those managing complex needs like metal allergies.
Summary of 201 patient reviews, February 2021–September 2026, updated September 2026
Mass Ave Family Dentistry is a general dental practice in Indianapolis serving patients of all ages, including families.
They offer comprehensive oral health services with a holistic approach, including dental cleanings, examinations, crowns, dentures, implants, and teeth whitening.
Treatments offered
Who They Treat
Mass Ave Family Dentistry provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Orthodontists at this office
provider
headshot
headshot
So
NPI verified · no bio or photo on file
Lead OrthodontistAccepting New Patients
Insurance accepted
Accepts a variety of insurance plans
What patients say
Latest review 7 weeks ago
What patients praise
- Toddlers and first-time child patients are repeatedly described as handled patiently, with several families bringing multiple kids back over the years.
- The downtown Mass Ave location offers free or designated parking that reviewers call out as a notable convenience.
- Dr. So is described as gentle and compassionate, particularly with anxious patients and cases involving metal allergies or complex needs.
Things to know
- A few reviews describe frustration with a new no-parent-in-the-room policy and unclear cancellation communication.
- A couple of reviews mention wanting clearer upfront discussion of charges, with one feeling the focus shifted toward cost.
Who it suits
- Families with several kids in treatment
- Young children and toddlers
- Anxious or nervous patients
Doctors patients mention
- Dr. So · 91 reviews
Orthodontic care in reviews
The few reviews touching on orthodontic care describe extensive dental work done to prepare a patient for braces, including one reviewer who called it the fulfillment of a lifelong dream of getting braces.
- Last 90 days
- 23 reviews
- averaging 5.0★
- Last 12 months
- 77 reviews
- averaging 4.9★
- Owner replies
- 1% of reviews
12
Oct 2023Sep 2026
| Oct 2023 | 6 |
|---|---|
| Nov 2023 | 2 |
| Dec 2023 | 6 |
| Jan 2024 | 7 |
| Feb 2024 | 4 |
| Mar 2024 | 7 |
| Apr 2024 | 8 |
| May 2024 | 6 |
| Jun 2024 | 3 |
| Jul 2024 | 5 |
| Aug 2024 | 6 |
| Sep 2024 | 5 |
| Oct 2024 | 7 |
| Nov 2024 | 2 |
| Dec 2024 | 1 |
| Jan 2025 | 12 |
| Feb 2025 | 2 |
| Mar 2025 | 7 |
| Apr 2025 | 7 |
| May 2025 | 8 |
| Jun 2025 | 3 |
| Jul 2025 | 3 |
| Aug 2025 | 5 |
| Sep 2025 | 5 |
| Oct 2025 | 7 |
| Nov 2025 | 8 |
| Dec 2025 | 4 |
| Jan 2026 | 4 |
| Feb 2026 | 4 |
| Mar 2026 | 8 |
| Apr 2026 | 8 |
| May 2026 | 4 |
| Jun 2026 | 4 |
| Jul 2026 | 8 |
| Aug 2026 | 9 |
| Sep 2026 | 6 |
- 5★485
- 4★7
- 3★2
- 2★1
- 1★5
- 20184.9
- 20194.9
- 20205.0
- 20214.8
- 20225.0
- 20235.0
- 20245.0
- 20254.9
- 20264.8
1★5★
PraiseCriticism
- The dentist36
- Friendly staff27
- Gentle, comfortable care26
- Great with kids17
- Office & technology17
- Clear explanations15
- Scheduling & wait times12 / 2
- Location & hours12 / 1
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 36 | 0 |
| Friendly staff | 27 | 0 |
| Gentle, comfortable care | 26 | 0 |
| Great with kids | 17 | 0 |
| Office & technology | 17 | 0 |
| Clear explanations | 15 | 0 |
| Scheduling & wait times | 12 | 2 |
| Location & hours | 12 | 1 |
Recent reviews from Google
4.9
492 reviews
Emily Keller
Edited 2 weeks ago
Dr So and her ENTIRE team are just absolutely AMAZING!! They are super efficient, yet still make you feel so special. It’s like hanging out with a super fun group while being extremely confident in the care that I get. Love this place
Trebot Esac
Edited a month ago
I have been treated with the utmost professionalism and courtesy at all times. In my few times there, Dr. Katherine So and staff have been very helpful. Her dentistry is definitely a place I would recommend to others. Robert Case, Jr. Also, I just went back on August 18th, and had my first cleaning there, and Pam was very pleasant and professional and Dr. Katherine So was the consummate professional as per her high standard as usual. No complaints, just praise! Robert Case, Jr.
Eric Sanchez
a month ago
Had a regular checkup as a new patient and their team communicated my appointment updates clearly, were very friendly and informative during my visit, and provided answers to all my concerns. Excellent team at this location!
Kathryn Niemeyer
2 months ago
Dr. So and crystal and the whole staff were amazing, kind, thorough, nonjudgmental, positive and all around excellent. Highly recommend
Collette Bronkella
3 months ago
Dr. So and her staff are the absolute best. I’ve never had a dentist that cared so much. She is understanding and thorough and I always leave feeling like I’ve had the best possible care. The office staff is so helpful and really gets to know you on a personal level.
Questions about this practice
What orthodontic treatments does Mass Ave Family Dentistry offer?
Mass Ave Family Dentistry offers: Clear Aligners, Traditional Braces, Clear Braces, Lingual Braces.
Is Mass Ave Family Dentistry accepting new patients?
Mass Ave Family Dentistry is currently welcoming new patients in Indianapolis, IN. Call (317) 218-9901 to schedule.
Where is Mass Ave Family Dentistry located?
Mass Ave Family Dentistry is located at 310 N Delaware St. Get directions: https://maps.google.com/?cid=5825911377405206426&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Mass Ave Family Dentistry?
Mass Ave Family Dentistry office hours: Mon Closed–Closed, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does Mass Ave Family Dentistry offer payment plans?
Yes, Mass Ave Family Dentistry offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Mass Ave Family Dentistry?
Mass Ave Family Dentistry is staffed by So.
What is the patient rating for Mass Ave Family Dentistry?
Mass Ave Family Dentistry has a 4.9-star rating based on 492 patient reviews on Google.
How long has Mass Ave Family Dentistry been in practice?
Mass Ave Family Dentistry has been providing orthodontic care since 2012, serving the Indianapolis, IN community for over 14 years.
Research with AI
Accepting new patients
Est. 2012
Payment Plans Available
Accessibility & Parking
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
Free Street Parking
Paid Parking Available
CashCredit CardsDebit CardsContactless / NFCCareCredit
MonClosed
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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