Feather Sound Smiles

Accolades to the entire staff of Feather Sound Smiles for exceeding all expectations vis à vis the world of dentistry! The entire staff beginning with those in reception, assistants , Dr. Gidden and Dr. Minias were outstandingly professional, knowledgeable, helpful and compassionate. Initially, I was given a lovely tour of the facilities which were peaceful and euphoric, maintaining me in a total state of relaxation before visiting with all of the kind individuals who conducted my examination and subsequent procedures. I send an abundance of gratitude for all that they did for me and eagerly anticipate my next visit! Feather Sound Smiles definitely deserves a 5 Star rating and I highly recommend them to all for future, all inclusive dental work.

The first appointment after my initial consultation left me so pleased that I switched dental offices. Dr. Giddens and his staff came highly recommended so the bar was high. They met and exceeded my expectations. From the friendly, professional, and accommodating staff to the expertise of Dr. Giddens, I can't recommend them more. His honesty about what I need and what I don't came as a pleasant surprise and I knew they weren't trying to oversell what was not necessary. An upcoming procedure that I do need seemed a bit costly and I'm not sure how it compares with other offices, but they seemed willing to discuss this when we get closer to that appointment. During my first procedure, I was amazed not only with the state-of-the-art equipment, but the effortless partnership and communication between Dr. Giddens and one of his dental assistants, Isabella. It was like watching a well rehearsed symphony of talent that left me feeling confident in my decision to entrust them with my care. My hygienist, Cheyenne was absolutely delightful and knows her craft well. I had one of the best experiences with a cleaning in a long time and am looking forward to my 6-month followup. Great office, fabulous team.

I can't say enough nice things about Dr. Sandhu and her team. I'm an anxious person by nature, and she and the staff always make sure I'm comfortable. It doesn't feel like I'm going to the dentist. It feels like I'm visiting friends! She has completed a crown for me and fixed 2 chipped teeth. They look incredible! She is truly an artist! The assistants, front and back staff, and hygienists have also all been so sweet.

I drive 50 minutes each way to come to Feather Sound Smiles. I got the best deal on Invisalign! So good that it makes it worth the drive. But that's not the best part! After several months of appointments and meeting so many amazing young people that make up their staff, I decided to make them my regular dentist office too! That says a lot! I drive across the Skyway bridge to get there. I am not a fan of bridges either! As a senior, I know what good customer service is, and sadly it is becoming a thing of the past. Feather Sound Smiles understands customer service and satisfaction! Just make an appointment!!

Unethical Billing Practices and Lack of Informed Consent I visited Feather Sound Smile on March 26 for a routine root canal. What should have been a straightforward procedure became a troubling experience due to predatory billing and lack of transparency. While reclined for my procedure without my glasses, staff handed me NEW paperwork and pressured me to sign quickly—claiming the numbing agent would lose effectiveness during my root canal. This created an impossible choice: sign unreviewed documents or compromise my treatment. I signed without understanding what I was agreeing to. I was then pushed into an expensive bridge procedure without a clear explanation of out-of-pocket costs. My final bill was over $4,000 for what was quoted as a $1,600 filling. The bridge later required rework by a different dentist, who also had to correct problems that developed after my visit. Additionally, I never received the retainer I was promised, and I'm now being charged over $2,000 for work I did not knowingly authorize. What concerned me most: No post-visit appointment, no itemized documentation of charges, and no transparency about costs before procedures were performed. My advice: Request a written, itemized estimate BEFORE any work begins, ask for everything in writing, and consider a second opinion before agreeing to additional procedures. I no longer trust this office and will not return.