Main Street Children's Dentistry and Orthodontics of Miami Beach

There is no reason or way why someone be working with public and especially kids and be ignoring as you come in to this place. The. Person who was sitting there today said nothing like we were invisible. At the elevator people were friendlier than this. This person should not be working there and her behavior is tolareted by her boss. The Dr and the assistants no problem but this is the second time I had to deal with the front desk ignoring us like we are not paying customers. Its shameful for the manager of this place to not notice this type of behavior. If working with kids or people is not your thing get something else. Go. So disrespectful and annoying.

I’m writing this while my son is still mid-treatment because other parents deserve to know what to expect here. What’s been good: The staff are lovely. The front desk team has been courteous and welcoming every visit. The female dentist is outstanding with my son — her clinical care is the only reason we haven’t left. What’s unacceptable: 1. Laura’s conduct: My administrative interactions with Laura have been adversarial and combative. The verbal and written communication I’ve received has been feeble, feels inappropriate, and comes across as hostile when I request basic documentation or clarification. When I’ve asked for standard records, I’ve received dismissive responses, no attention to detail, and zero follow-through. This is not how patients should be treated. 2. Informed consent failure: My son’s palate expander was placed before I was given consent forms to review or sign. My conversations with Laura about this were not transparent. Consent is not optional and it is not retroactive. 3. Billing and disclosure: I was told the total fee, paid the required down payment, and we have a signed agreement stating that $204.16 would be due after the down payment was complete. At no point was I told that routine 1–2 minute follow-up visits would be billed separately on top of that signed agreement. Sunshine Health does not cover my son here. They failed to send the payment link on the 15th as required by our signed agreement, then told me by email they “cannot send links to patients every month” and put the burden on me to initiate payments. I have repeatedly requested an itemized billing statement from Laura with service dates, actual numbers, and a detailed explanation of how payments are applied toward that signed agreement. I have received nothing — no documentation, only verbal assertions with no paper trail. If they refuse to send payment links per the signed agreement but also won’t provide itemized statements, that’s a deliberate lack of transparency. An itemized statement must include actual numbers and a detailed explanation — that’s baseline for any healthcare office. 4. Orthodontist communication: The orthodontist gives my son 60-second “looks good, see you in two weeks” check-ins with no explanation of progress or next steps. That is not adequate communication for pediatric treatment, especially when those visits generate separate charges I was never told about upfront. Bottom line: I trust the female dentist’s work. I do not trust the administrative practices or communication standards. Laura’s handling of consent and billing has been unprofessional, and the verbal and written communication has been feeble and hostile when addressing legitimate concerns. Despite our signed agreement for $204.16 after the down payment, I have received no itemized statement showing service dates, charges, or how my money is being applied — no paper trail, no accountability. Transparency and respect should come before treatment starts. I cannot recommend this office due to administrative discrepancies and shady management by admin.

We’ve been patients of this office for 5 years or probably more. Today we got stuck in unexpected traffic on the way there and arrived 50 minutes late because When we arrived, Laura (office manager), explained that the braces couldn’t be removed today because the procedure takes about an hour and it could delay the rest of the scheduled appointments. The point is that the office was completely empty at the time, and we were actually the only patients there. Thankfully, since there was no one waiting and nobody was going to be affected, the doctor decided to help us and move forward with removing the braces so the process wouldn’t continue being delayed, and we truly appreciated that understanding and flexibility. A very special thank you to the doctor, the assistant who helped us during the appointment, and especially to the two amazing girls at the front desk. They are always so kind, welcoming, patient, and incredibly helpful with every patient who walks through the door. What really stands out about Main Street Dentistry is that the kindness and professionalism come from the entire team, not just one person. That says a lot about the environment and the quality of care they provide. It’s very valuable when every member of a team is consistently caring, helpful, and attentive. We are truly grateful for the experience and the way we are always treated there. My son is about to finish a 18-20 month treatment and we are very happy with all the staff.

Great service! Dr Escobar was very kind and made feel my daughter very comfortable.

Had a wonderful experience here. I took my niece and the attention was excellent. Very professional. I would come back forever sure!! Thanks to the entire team!!