Main Street Children's Dentistry and Orthodontics of Miami Beach

I’m writing this while my son is still mid-treatment because other parents deserve to know what to expect here. What’s been good: The staff are lovely. The front desk team has been courteous and welcoming every visit. The female dentist is outstanding with my son — her clinical care is the only reason we haven’t left. What’s unacceptable: 1. Laura’s conduct: My administrative interactions with Laura have been adversarial and combative. The verbal and written communication I’ve received has been feeble, feels inappropriate, and comes across as hostile when I request basic documentation or clarification. When I’ve asked for standard records, I’ve received dismissive responses, no attention to detail, and zero follow-through. This is not how patients should be treated. 2. Informed consent failure: My son’s palate expander was placed before I was given consent forms to review or sign. My conversations with Laura about this were not transparent. Consent is not optional and it is not retroactive. 3. Billing and disclosure: I was told the total fee, paid the required down payment, and we have a signed agreement stating that $204.16 would be due after the down payment was complete. At no point was I told that routine 1–2 minute follow-up visits would be billed separately on top of that signed agreement. Sunshine Health does not cover my son here. They failed to send the payment link on the 15th as required by our signed agreement, then told me by email they “cannot send links to patients every month” and put the burden on me to initiate payments. I have repeatedly requested an itemized billing statement from Laura with service dates, actual numbers, and a detailed explanation of how payments are applied toward that signed agreement. I have received nothing — no documentation, only verbal assertions with no paper trail. If they refuse to send payment links per the signed agreement but also won’t provide itemized statements, that’s a deliberate lack of transparency. An itemized statement must include actual numbers and a detailed explanation — that’s baseline for any healthcare office. 4. Orthodontist communication: The orthodontist gives my son 60-second “looks good, see you in two weeks” check-ins with no explanation of progress or next steps. That is not adequate communication for pediatric treatment, especially when those visits generate separate charges I was never told about upfront. Bottom line: I trust the female dentist’s work. I do not trust the administrative practices or communication standards. Laura’s handling of consent and billing has been unprofessional, and the verbal and written communication has been feeble and hostile when addressing legitimate concerns. Despite our signed agreement for $204.16 after the down payment, I have received no itemized statement showing service dates, charges, or how my money is being applied — no paper trail, no accountability. Transparency and respect should come before treatment starts. I cannot recommend this office due to administrative discrepancies and shady management by admin.

I really liked this office and the staff are truly amazing, kind, and professional. They make kids feel comfortable and the overall atmosphere is very welcoming. However, the waiting time is a big issue for me. I’ve been here twice, and during my last visit, I waited over an hour past my 9:30 appointment just to be seen. I don’t understand why so many patients are scheduled if the timing can’t be respected. I also noticed I wasn’t the only one frustrated, as other patients were complaining about the same thing. Unfortunately, this seems to be a recurring issue. It’s disappointing because I genuinely liked the place, but the long waits are a deal breaker for me. I won’t be returning and will be looking for another office.

I’ve been a patient here since 2024, when I got my braces, and the team has been improving my smile quickly and with great care ever since. Alexandra is the one who takes care of my teeth during my visits, she’s always gentle and makes sure I’m comfortable, never causing any pain. She does an excellent job and brings such a positive, welcoming energy to every appointment.

I had a wonderful experience at Main Street Children's Dentist & Orthodontics. From the moment I walked in, the front desk staff was very welcoming. The assistant, Alexandra, was the one who assisted my son; she possesses incredible knowledge, is very attentive, and took the time to explain the entire procedure to me. I highly recommend her to anyone looking for attentive care.

Fantastic experience for my children! The assistant Alexandra was very professional warm and welcoming. My kids actually look forward to their check-ups now. Highly recommend for families.