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New Haven Dental Group
New Haven Dental Group is a multi-location dental practice serving the greater Haven County area with general dentistry and specialty services including orthodontics and Invisalign for patients of all ages.
123 York St #4L, New Haven, CT 06511
4.7(590 reviews)
About New Haven Dental Group
Dr. Madeline Kern draws a strong following among adults, with reviews citing an overjet corrected in about 14 months alongside step-by-step explanations before any procedure.
New Haven Dental Group is a general dental practice that also offers orthodontic treatment, including Invisalign, traditional and clear braces, clear aligners, and TMJ treatment. Reviews lean heavily toward adult patients and often single out Dr. Madeline Kern for thorough, careful care and for outlining treatment plans before starting work. Several reviewers with dental anxiety describe feeling calmed during procedures, and orthodontic patients mention noticeable results within about a year of treatment. Some reviews raise concerns about billing and front-desk interactions that are worth weighing alongside the clinical praise.
Summary of 205 patient reviews, September 2021–September 2026, updated September 2026
New Haven Dental Group is a multi-location dental practice serving the greater Haven County area with general dentistry and specialty services including orthodontics and Invisalign for patients of all ages.
The practice offers traditional metal braces, clear/ceramic braces, and Invisalign clear aligners, with treatment available for both children and adults.
Treatments offered
Who They Treat
New Haven Dental Group provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Orthodontists at this office
provider
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Dr. Madeline Kern, DMD
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
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Dr. Francis Mir, DDS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
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Dr. Gargi Bhagavatula, DDS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
Insurance accepted
13 plans listedAetnaAnthemAssurantCignaDelta DentalGuardianHumanaMedicaid / CHIP
New Haven Dental Group accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 7 weeks ago
What patients praise
- Dr. Kern and colleagues are repeatedly described as thorough and careful, outlining findings and options before beginning treatment.
- Patients with dental anxiety describe feeling notably at ease, including during procedures like wisdom tooth extraction and scaling.
- One orthodontic patient reports crooked teeth and an overjet corrected in just over 14 months.
Things to know
- A number of reviews describe front-desk or billing staff as unhelpful, with some citing rude interactions over copays.
- Several reviews mention unexpected charges or billing confusion, including one report of additional Invisalign fees after full payment.
Who it suits
- Adults seeking orthodontic or general dental care
- Anxious or nervous patients
Doctors patients mention
- Dr. Madeline Kern · 21 reviews
- Dr. Gargi Bhagavatula · 7 reviews
- Dr. Francis Mir · 4 reviews
Orthodontic care in reviews
Reviews describe orthodontic treatment at New Haven Dental Group as attentive, with one patient noting a corrected overjet and crooked teeth in about 14 months, though a couple of reports mention a billing dispute and a retainer remake after a scanning error.
- Last 90 days
- 23 reviews
- averaging 4.6★
- Last 12 months
- 75 reviews
- averaging 4.3★
- Owner replies
- 70% of reviews
14
Oct 2023Sep 2026
| Oct 2023 | 14 |
|---|---|
| Nov 2023 | 10 |
| Dec 2023 | 4 |
| Jan 2024 | 4 |
| Feb 2024 | 4 |
| Mar 2024 | 0 |
| Apr 2024 | 1 |
| May 2024 | 0 |
| Jun 2024 | 1 |
| Jul 2024 | 2 |
| Aug 2024 | 1 |
| Sep 2024 | 0 |
| Oct 2024 | 8 |
| Nov 2024 | 9 |
| Dec 2024 | 4 |
| Jan 2025 | 3 |
| Feb 2025 | 7 |
| Mar 2025 | 7 |
| Apr 2025 | 11 |
| May 2025 | 8 |
| Jun 2025 | 8 |
| Jul 2025 | 7 |
| Aug 2025 | 6 |
| Sep 2025 | 3 |
| Oct 2025 | 10 |
| Nov 2025 | 8 |
| Dec 2025 | 7 |
| Jan 2026 | 5 |
| Feb 2026 | 5 |
| Mar 2026 | 3 |
| Apr 2026 | 7 |
| May 2026 | 3 |
| Jun 2026 | 5 |
| Jul 2026 | 5 |
| Aug 2026 | 10 |
| Sep 2026 | 7 |
- 5★442
- 4★10
- 3★4
- 2★6
- 1★38
- 20214.9
- 20224.8
- 20234.8
- 20244.1
- 20254.2
- 20264.6
1★5★
- Invisalign / clear aligners4
PraiseCriticism
- Friendly staff53 / 18
- The dentist45 / 4
- Clear explanations25 / 2
- Gentle, comfortable care23 / 3
- Scheduling & wait times8 / 9
- Cost, insurance & financing4 / 13
- Office & technology11 / 2
- Responsiveness5 / 6
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 53 | 18 |
| The dentist | 45 | 4 |
| Clear explanations | 25 | 2 |
| Gentle, comfortable care | 23 | 3 |
| Scheduling & wait times | 8 | 9 |
| Cost, insurance & financing | 4 | 13 |
| Office & technology | 11 | 2 |
| Responsiveness | 5 | 6 |
Recent reviews from Google
4.7
590 reviews
Ipek Gassaloglu
2 weeks ago
I started my Invisalign journey in this clinic. I’m very happy with all the staff including everyone at the reception desk, my hygienist and ortho team 🙏 10/10
Renae Douglas
a month ago
The service was top tier. The dentist and her assistant were very kind and treatment provided was good.
Richard Coote
a month ago
Always a positive health provider! Liz rocks- having your teeth cleaned will never be a more enjoyable experience!
Susan Ardito
2 months ago
A very professional staff and all the latest equipment made this a 5 star experience for me! Reasonable prices made it a double win for those of us who don’t have dental insurance.
Sophia
Edited 2 months ago
The hygienists are great and knowledgeable. The dentists are extremely careless and prescribed an antibiotic that patients are allergic to after pulling the teeth without confirming with the patient. The whole team did not have any aftercare, and it took two days for the patient to constantly visit the dentist to get the correct prescription. This overall is not acceptable. Only recommends cleaning services here. But overall, the experience is very good here, except for the extreme cases in antibiotic prescription.
Questions about this practice
What orthodontic treatments does New Haven Dental Group offer?
New Haven Dental Group offers: Invisalign, Clear Aligners, Traditional Braces, Clear Braces, TMJ Treatment.
Does New Haven Dental Group accept dental insurance?
New Haven Dental Group accepts Aetna, Anthem, Assurant, Cigna, Delta Dental, and others.
Does New Haven Dental Group offer free consultations?
Yes, New Haven Dental Group offers a free initial orthodontic consultation. Call (203) 712-4068 to schedule.
Is New Haven Dental Group accepting new patients?
New Haven Dental Group is currently welcoming new patients in New Haven, CT. Call (203) 712-4068 to schedule.
Where is New Haven Dental Group located?
New Haven Dental Group is located at 123 York St #4L. Get directions: https://maps.google.com/?cid=4212510887622637409&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for New Haven Dental Group?
New Haven Dental Group office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does New Haven Dental Group offer payment plans?
Yes, New Haven Dental Group offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at New Haven Dental Group?
New Haven Dental Group is staffed by Dr. Madeline Kern, Dr. Francis Mir, Dr. Gargi Bhagavatula.
What is the patient rating for New Haven Dental Group?
New Haven Dental Group has a 4.7-star rating based on 590 patient reviews on Google.
Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Weekend Hours
Same-Day Appointments
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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