Long Beach Orthodontics

Great customer service, beautiful office in a great location. I needed to replace my old Invisalign retainer. I called and got an appointment pretty quickly. Although I knew I had no ortho benefits, they checked my insurance before my appointment to verify. When I got there, they had a price breakout ready for me. I asked for an FSA ready bill and got one without having to explain what that bill had to contain. After I paid, I was scanned quickly and within 2 weeks, I was called to pick up my retainer. It was the smoothest process I’ve ever had with an orthodontist office. My daughter is now being treated by Dr. Hughes. I cannot recommend this office and Dr. Hughes enough.

I had an amazing experience at Long Beach Orthodontist! From the very beginning, everyone made me feel welcomed and cared for. They were incredibly patient and flexible with my schedule, especially on the occasions when I had to reschedule because of work or even when I accidentally forgot an appointment. They were always understanding and willing to work with me. I initially started treatment with Invisalign but later decided to switch to braces. Looking back, I probably should have chosen braces from the start, but the team made the transition seamless and supported me every step of the way. Every single person on the team was wonderful. Tina at the front desk was always kind and helpful. Dr. Lee and Dr. Hughes took the time to answer all of my questions and made me feel confident throughout my treatment. The assistants, Esmeralda, Elvira, and Hellen, were always gentle, friendly, and made every visit a positive experience. My results are even better than I imagined, and I couldn’t be happier with my smile. I’m so grateful to the entire team for their professionalism, kindness, and exceptional care. I highly recommend Long Beach Orthodontist to anyone looking for an orthodontic office that truly goes above and beyond. Thank you all for giving me a smile I love!

Great orthodontist and staff. Office is always clean and welcoming and I had a great experience.

I’m still honestly grossed out by the greed and attempted misrepresentation at this office. I’m very familiar with my insurance benefits and review them regularly. Before coming here, I had consultations at two other orthodontic offices who were transparent and confirmed my full $6,000 lifetime orthodontic benefit with Anthem PPO. During my consultation, Tina told me my insurance only covered $4,500, meaning I would need to pay $1,500 out of pocket. I immediately corrected her and explained that I had already confirmed with my insurance that $6,000 is covered at any in-network orthodontic office. She became defensive and asked how I could know that without preauthorization. After I explained again and showed her my benefits, she suddenly changed her tone, clicked around on the computer for a moment, and said she had read it wrong and that my insurance does cover $6,000, but then tried to adjust the pricing again by bringing up a deductible that did not apply. At that point, I stopped engaging. I went to a different orthodontist who used my full $6,000 benefit with no additional charges, and I am now in treatment with zero issues. Just a heads up to others to shop around and know your benefits. Transparency matters, and unfortunately this office did not demonstrate it.

I had a great experience at this office! Everything went smoothly from start to finish the staff was always friendly and Tina was always great.