Phelan Orthodontics, PA: Tom Phelan DDS, MS

I got my braces when I was a kid from Dr. Phelan, and it's neat that my own kids are getting their braces from Dr. Phelan (son!) They are friendly in a way I can't quite explain. You can tell they care about you as a person, not just a paying customer. They treat kids as little adults, as well, making sure the kids know everything that is going to happen, letting them see and touch the part that will go into their mouth... Just amazing. The ONLY thing is that you would never know they're located they're in the Encore Bank building! Plenty of signs inside, though.

I’ve always spoken highly of this orthodontic office and have referred many patients here, which made this experience especially disappointing. I had an unexpected situation with a dead car battery and arrived late despite communicating. I live two hours from LIttle Rock. Our appoinment was at 11:30 I tried calling the office to let them know and I left a voicemail even stating the reason why I will be a little late. I’m not sure why I got the answering service when I called at 11:00 a.m. business hours and staff were there to answer the phones. When I finally got a call back at 11:46 a.m. the front desk interaction felt very unsympathetic and nearly resulted in me having to reschedule despite them knowing that I am traveling from 2 hours away and my daughter misses school for these appointments. She told me to hang on that she needed to speak to them and see if we could be seen. Dr. Phelan graciously let her be seen. I am a dental hygienist and understand how late patients can throw off the schedule. Give patients grace sometimes especially if its not their normal to be late. This was my first offense in being late. I could understand if I was late every appointment. I understand policies are important, but compassion and customer service matter just as much—especially for loyal patients and referrals. Thank you Dr.Phelan and Kayla for still seeing us today!!

Everyone were very nice and professional. Doctor Phelan well explained our needs and the options we have. Thank you for your care with son’s braces. I highly appreciate everyone…

Dr Phelan is literally and absolutely the best and most talented Orthodontist in the greater Little Rock area. I would go as far as recommending to people from out of state if they didn’t mind commuting in for appointments. He is a true professional and a pleasure to work with. He is also a military officer, so his standards of performance are surely very high.

We have been going to Phelan Orthodontics for 5 or 6 years from the initial consultation until after the braces were off. I went to Dr. Phelan when I needed braces when I was a child, so we knew when our son needed orthodontics - Phelan was the only place to go. The staff is amazing and always super friendly. We especially love Jen!!! Thanks again Dr. Tom and staff. You are all awesome!