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AAO MemberAccepting new patients
Arctic Smiles Orthodontics
Arctic Smiles Orthodontics is a Scottsdale-based practice offering traditional braces, clear braces, and Invisalign treatments.
12020 E Shea Blvd, Scottsdale, AZ 85259
4.9(185 reviews)
About Arctic Smiles Orthodontics
Dr. Jones is credited with achieving Invisalign results after other orthodontists said it wasn't possible, plus a conservative, no-pressure approach to starting treatment.
Dr. Jones and the team at Arctic Smiles Orthodontics are noted for a conservative approach, waiting until a child is ready rather than starting treatment early just to bill for it, and for taking on Invisalign and clear aligner cases that other orthodontists had turned down. The arctic-themed office and staff get regular mention for making kids look forward to appointments rather than dread them. Reviews also point to a two-stage treatment plan approach with careful explanation of the reasoning behind timing decisions, and to smooth scheduling with little wait time.
Summary of 139 patient reviews, June 2016–August 2026, updated September 2026
Arctic Smiles Orthodontics is a Scottsdale-based practice offering traditional braces, clear braces, and Invisalign treatments.
Dr. Richard Jones and his team provide orthodontic care in a relaxed, family-oriented atmosphere for patients of all ages.
Treatments offered
Who They Treat
Arctic Smiles Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Arctic Smiles Orthodontics uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Orthodontists at this office
provider
headshot
headshot
Dr. Richard E. Jones,
NPI verified · no bio or photo on file
Lead OrthodontistAccepting New Patients
Insurance accepted
5 plans listedAetnaDenteMaxHumanaRenaissance DentalUnited Concordia
Arctic Smiles Orthodontics does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 3 months ago
What patients praise
- Reviews describe Invisalign and clear aligner cases succeeding here after other orthodontists said the results weren't achievable.
- Dr. Jones is noted for waiting for the right time to start treatment and for honest recommendations against unnecessary work.
- The arctic-themed office, TVs, and free early consultations are mentioned as reasons kids look forward to visits.
Things to know
- A few reviews mention cost issues, including a retainer replacement charge and an unexpected x-ray fee despite insurance.
Who it suits
- Families with multiple children in treatment
- Patients whose Invisalign cases were declined elsewhere
- Young children starting early monitoring
Doctors patients mention
- Dr. Jones · 101 reviews
- Last 12 months
- 28 reviews
- averaging 4.8★
- Owner replies
- 100% of reviews
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- 5★197
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- 3★0
- 2★0
- 1★4
- 20165.0
- 20174.3
- 20185.0
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- 20204.9
- 20215.0
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- 20254.9
- 20265.0
1★5★
- Invisalign / clear aligners24
- Braces17
- Retainers6
- Early (phase 1) treatment5
PraiseCriticism
- The orthodontist65 / 1
- Friendly staff48 / 1
- Great with kids41
- Treatment results32 / 1
- Scheduling & wait times19
- Clear explanations16
- Gentle, comfortable care16
- Office & technology12
| Theme | Praise | Criticism |
|---|---|---|
| The orthodontist | 65 | 1 |
| Friendly staff | 48 | 1 |
| Great with kids | 41 | 0 |
| Treatment results | 32 | 1 |
| Scheduling & wait times | 19 | 0 |
| Clear explanations | 16 | 0 |
| Gentle, comfortable care | 16 | 0 |
| Office & technology | 12 | 0 |
Recent reviews from Google
4.9
185 reviews
Amber Star
a month ago
I’ve had an amazing experience at Arctic Smiles orthodontics, the doctor and staff are so nice and it has been a great experience getting my permanent retainer fixed up there (which was put by another orthodontist years ago). They are very gentle with the tools and careful when working on your mouth, so I really highly recommend Dr. Jones and his team, they are so kind. The Arctic theme of everything in the office is also awesome! Fantastic Orthodontist office ❄️🐻❄️🧊☃️🦷❄️
Dianna T
a month ago
My daughter has had excellent treatment former. Jones and his team. He and his team are very supportive, knowledgeable and friendly. I have recommended Arctic Smiles to other parents. We are grateful for Dr. Jones!
Melisa Karic
3 months ago
I am so happy I found Dr. Jones’s office! I have seen multiple orthodontists in the past and they all said that Invisilign wasn’t an option with how misaligned my teeth were. I got my treatment done and my teeth were aligned in a year!!! His staff is very kind and professional. I highly recommend his office!
Brian Carpenter
3 months ago
2 kids through Invisalign and we love Dr Jones & staff, they’re the best in the biz and we love the fun atmosphere. Kids actually look forward to it!!
Amanda Wray
4 months ago
Both of my children have had Invisalign treatment with Arctic Smiles and Dr. Jones and have beautiful results. Dr. Jones and his staff are so friendly, flexible and professional. So happy we chose Arctic Smiles!
Questions about this practice
What orthodontic treatments does Arctic Smiles Orthodontics offer?
Arctic Smiles Orthodontics offers: Invisalign, Early Treatment, Clear Aligners, Traditional Braces, TMJ Treatment, Retainers.
Does Arctic Smiles Orthodontics accept dental insurance?
Arctic Smiles Orthodontics accepts Aetna, DenteMax, Humana, Renaissance Dental, United Concordia.
Does Arctic Smiles Orthodontics offer free consultations?
Yes, Arctic Smiles Orthodontics offers a free initial orthodontic consultation. Call (480) 614-2211 or book online to schedule.
Is Arctic Smiles Orthodontics accepting new patients?
Arctic Smiles Orthodontics is currently welcoming new patients in Scottsdale, AZ. Call (480) 614-2211 or book online to schedule.
Where is Arctic Smiles Orthodontics located?
Arctic Smiles Orthodontics is located at 12020 E Shea Blvd. Get directions: https://maps.google.com/?cid=10988868397578361325&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Arctic Smiles Orthodontics?
Arctic Smiles Orthodontics office hours: Mon 8:00 AM–4:00 PM, Tue 8:00 AM–4:00 PM, Wed 8:00 AM–4:00 PM, Thu 8:00 AM–4:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does Arctic Smiles Orthodontics offer payment plans?
Yes, Arctic Smiles Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Arctic Smiles Orthodontics?
Arctic Smiles Orthodontics is staffed by Dr. Richard E. Jones,. The practice is a member of the American Association of Orthodontists (AAO).
What is the patient rating for Arctic Smiles Orthodontics?
Arctic Smiles Orthodontics has a 4.9-star rating based on 185 patient reviews on Google.
How long has Arctic Smiles Orthodontics been in practice?
Arctic Smiles Orthodontics has been providing orthodontic care since 2010, serving the Scottsdale, AZ community for over 16 years.
Research with AI
Accepting new patients
Est. 2010
Free Consultation
Payment Plans Available
Weekend Hours
Evening Hours
Virtual Consultations
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 4:00 PM
Tue8:00 AM – 4:00 PM
Wed8:00 AM – 4:00 PM
Thu8:00 AM – 4:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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